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Experience
1 year and 2 months
-
Food runner
Le Méridien Cyberport - Hong Kong
F&B serviceMay 2019 - August 2019 · 4 months* Regularity: followed up with orders, communication between kitchen and salle * Organization: ensured the stock was full, event planning
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Waitress, hostess
Gran Hotel Ingles - Madrid, Spain
F&B serviceJanuary 2019 - February 2019 · 2 months* Empathy: welcomed customers, served both at the restaurant and at the bar * Training: trained newcomers
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Waitress, hostess
Gran Hotel Ingles - Madrid, Spain
Host/HostessOctober 2018 - November 2018 · 2 months* Empathy: welcomed customers, served both at the restaurant and at the bar * Training: trained newcomers
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Spa receptionist
W Barcelona - Barcelona, Spain
SpaApril 2018 - September 2018 · 6 months* Written communication: answered emails, wrote daily reports, dealt with enquiries * Selling: advised customers on products and upsold massages
Education
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Master's in Luxury Management and Guest Experience
Glion Institute of Higher Education - Glion-sur-Montreux, Switzerland
September 2020 - January 2022 -
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Hospitality and Psychology
United International Business School UIBS - Lausanne, Switzerland
March 2017 - September 2017
Languages
5 languages
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English
Native or fluent
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French
Native or fluent
-
Spanish
Professional working
-
Italian
Limited working
-
German
Notions
Personal information
Nationalities
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Belgian
-
Italian
-
Luxembourgish
Date of birth
February 18th 1998
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