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Grand Excelsior Hotel, Dubai UAE - Dubai, United Arab EmiratesFront Office conciergeMarch 2013 - Now
> Greet, check in, and check out guests; handle walk-ins, stay-overs and room changes > Know department heads and department functions and how they relate to each other > Exhibit friendly, courteous, helpful behavior at all times; be able to react calmly and professionally when solving the problems and/or concerns of our guests. > Be able to work various shifts, weekends and holidays; be flexible with scheduling and assist co-workers with scheduling conflicts whenever possible; be on time for scheduled shifts. > Provide outstanding guest services including but not limited to making restaurant reservations, booking, schooner or kayak tours, ordering lift tickets, and providing general information >Be able to handle a stressful, hectic atmosphere and follow through on duties after numerous interruptions, > develop problem solving and decision making skills related to the front office operation.
EnglishNative or fluent100%