Aung Min Oo

Aung Min Oo

Customer Service Executive at Shwe Taung Group
Lives in Yangon, Myanmar (Burma)
over 6 months ago

Join Hosco and view Aung Min's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

Experienced Customer Service Executive with a demonstrated history of working in the real estate industry. Skilled in Front Office, Hospitality Management, Customer Service, auditing, hotel pre-opening and Hotel Management. Strong support professional with a Diploma focused in Hospitality Management from Institute of Commercial Management, UK.

Experience

  • Customer Service Executive

    Shwe Taung Group - Yangon, Myanmar (Burma)

    Other
    May 2017 - Now

    * Maintaining customers focus on all times and answering to customer’s guidelines, * Developing and monitoring new staff to satisfy customer service requirements. * Maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management. * Identifying and escalating consistent or recurring problem with the system functionality. * Assisting in improving and monitoring procedures and processes to ensure the most efficient service.

  • Guest Service Agent

    Holly Hotel - Yangon, Myanmar (Burma)

    Front Office reception
    January 2016 - December 2017

    * Greeted guests as they arrived at the front desk counter and inquired into their reservation statuses. * Managed check-in and check-out procedures according to specified protocols, and issued keys to guests and ensured that they were provided with correlating instructions on how to use them. * Oversaw cash handling and accounting procedures and provided assistance with audits during assigned shifts. * Completing the night auditing procedures with accuracy and attention to the detail. * Resolved guests’ complaints in a prompt manner to ensure satisfaction and return business.

Languages

  • English
    Full professional
    80%

Other

  • Diploma in Hospitality Management (ICM-UK)

    *The Hospitality Industry – Travel and Tourism
    *Profile of the Accommodation and Leisure Industry
    *Hotel Management – Dimensions and Structure
    *Aspects of Management
    *Accommodation Operations
    *Legislation
    *Restaurant and Fast–Food Industry
    *Contract Catering Industry
    *Brewing Industry
    *Trends

    Download the file
Following
Hosco
Geneva, Switzerland
Other members
Yan Aung
Yangon, Myanmar (Burma)
Phyu P T Naing
Yangon, Myanmar (Burma)
Marc Selinger
Yangon, Myanmar (Burma)
Mya Thandar Oo
Myanmar (Burma)
Arno Di Biase
Myanmar (Burma)
View 311177 members