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Recent graduate from Les Roches International School of Hospitality Management, my goal is to successfully contribute to the management of hospitality properties. As a reliable person with strong motivation, I’m looking forward to building my career and improve my knowledge recently gained in the Hospitality industry and specifically in Guest Relations, Human Resources and Sales & Marketing.
General Secretary/Office Coordinator Australia & New Zealand
Prada Group - New South Wales, AustraliaOtherNovember 2018 - Now · 3 months
The General Secretary role combines the role of travel coordinator, receptionist, office manager, and office support for Prada and Miu Miu across Australia and New Zealand. - Travel Coordinator · Coordinate and Booking travel for stores and office. · Work closely with Travel Company to secure best priced and practical travel solutions for the team. · Create and maintain lists of preferred suppliers – in particular hotels, airlines, etc always looking to develop relationships based on service and price. · Negotiate corporate rates and contracts with Hotels. - Reception · Ensure all phone calls are answered and distributed appropriately. · Coordinate couriers for local, interstate and international deliveries. · Ensure all visitors, including Head Office, Celebrities, Press visitors are well looked after. - Office Support · Assisting departments with various projects and activities – in particular HR, PR and Merchandising. · Assisting Finance with accounting duties, particularly Purchase Orders. · Work with General Manager on visits and itineraries from international teams. - Office Management · Ensure office has all necessary peripherals. · Ensure Meeting rooms are organised including booking them for interviews, Video conference and meetings.
General Secretary/Office coordinator
Prada & Miu Miu Group - New South Wales, AustraliaBack OfficeNovember 2018 - Now · 3 months
Guest Relations and Spa Receptionist
Hotel President Wilson, Geneva - Geneva, SwitzerlandRooms divisionJanuary 2018 - June 2018 · 6 months
- Handling VIP guests complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties. - Anticipate guests needs and build rapport with customers. - Detailed information regarding arrivals and room requirements. - Have up to date information on daily room occupancy - Providing excellent customer service according to the hotel standards. - Maintain VIP guests folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. - Co-ordinate with housekeeping for clearing of rooms. - Collect VIP Guests feedback during guest departure along with his likes and dislikes. - Perform basic cashier activities as and when required. Spa La Mer receptionist : - Managing the reception of the Spa - Organize and optimize the Spa schedule. - Meet and greet customers, providing a positive and friendly attitude. - Check in customers Shop Spa La Mer and Tom Ford : - Advise customers and answer any queries they may have, from stock availability and details of special offers to a product’s price - Increasing sales
Byblos Shine - Lyon, FranceHostessOctober 2016 - May 2017 · 8 months
Firmdale Hotels - London, United KingdomHuman ResourcesJuly 2015 - August 2015 · 2 months
Les Roches International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Sierre, SwitzerlandJanuary 2017 - December 2017
Universidad de Sevilla - Hospitality and Tourism Management - Seville, SpainJanuary 2016 - June 2016
Bachelor of Arts, Linguistics
Université Lumière Lyon 2 - Lyon, FranceSeptember 2013 - June 2016
FrenchNative or fluent100%
EnglishNative or fluent100%
- Calm and efficient
- Good attention to detail
- Good customer service
- Good listening skills
- Good observations
- Good team work skills.
- Structured and Organized