Aurelien Gris

Aurelien Gris

Assistant Front Office Manager at Hotel Indigo Paris Opera
Lives in Paris, France
over 6 months ago

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Contact: grisaurelien@gmail.com

Experience

  • Assistant Front Office Manager

    Hotel Indigo Paris Opera - Paris, France

    Front Office reception
    November 2017 - Now · 1 year and 3 months

     Position in direct relation with the Operation director and the General Manager  Loyalty program Manager (IHG LOYALTY CHAMPION PLATINUM)  Housekeeping coordinator of the technical and the front office service for a better cohesion  Receptionists team management (check in and check out), Reservations manager  Participation in the preparation of the annual and financial budget, development of new strategies  Night tasks control, more especially for the realisation of the daily financial point  Implementation of actions plans to increase occupancy rate and ADR thanks to upselling and walk-in  Creation of partnership to increase income, sales opportunities and guest satisfaction  Participation to housekeeping biggest projects with the main executive housekeeper

  • Team Leader\Quality Manager

    Hotel Indigo Paris Opera - Paris, France

    Front Office reception
    November 2016 - November 2017 · 1 year and 1 month

     Loyalty program Manager (IHG LOYALTY CHAMPION GOLD)  Reservations Supervisor, teams training  Concierge, Mails follow up, Refund folders  Welcoming, guest reception and billing management (check in and check out),  Implementation of quality procedures, VIP welcoming and management etc…

  • Receptionist

    Hotel Indigo Paris Opera - Paris, France

    Front Office reception
    April 2016 - November 2016 · 8 months

     Loyalty program Manager (IHG LOYALTY CHAMPION GOLD)  Reservations Supervisor, teams training  Concierge, Mails follow up, Refund folders  Welcoming, guest reception and billing management (check in and check out),  Implementation of quality procedures, VIP welcoming and management etc…

  • Night Audit

    Hotel indigo Paris Opera - Paris, France

    Front Office reception
    July 2015 - April 2016 · 10 months

     Opening position, Implementation of procedures CSA, MICROS,  Accounting operations closure, Night Manager on duty  Training of new Night Audit recruits,

  • Night Audit

    InterContinental Moorea Resort & Spa - Borabora, India

    Front Office reception
    April 2014 - June 2015 · 1 year and 3 months

     Guest reception and welcoming during the night, Manager on duty, closure  Provide the security in case of fire, Draw up the room list, data processing, occupation rate, cashier etc…  Management of different kind of crisis during the night,

  • Concierge

    InterContinental Moorea Resort & Spa - Borabora, India

    Front Office concierge
    June 2013 - February 2014 · 9 months

     Facilitating and improving guest stay, touristic and practical information  Satisfy all guest requests, even the most original  VIP welcoming, meet guest expectations, booking activities, international flights and inter-island, restaurants, taxis…

Education

  • CROWN INSTITUTE OF STUDIES - Auckland, New Zealand

    August 2011 - May 2012

  • Albert de Mun - Hospitality and Tourism Management - Paris, France

    September 2007 - July 2010

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Tahitian
    Notions
    20%
  • Spanish
    Notions
    20%

Skills

  • F&B micros
  • Ingenico
  • Miscrosoft office
  • opera "end of day"
  • Opera PMS
Connections
Mathieu Lombard
Adjoint Directeur des Opérations at SomnOO
Following
Hosco
Geneva, Switzerland
Other members
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Paris, France
Xavière Danniau
Paris, France
Célia Rahal
Paris, France
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Paris, France
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