Awad Alolyani-MA

Awad Alolyani-MA

Assistant Executive Housekeeper at Voco Makkah
Lives in Mecca, Saudi Arabia

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About me

I do believe that Hospitality and Tourism to me is not a job, it is an extension of my beliefs and values. It is a mind-set, a way of living.It is, and always will be, my daily mission to make other people’s lives more delightful in any possible way.

I have the passion to deliver exhilarating experiences for our guests and I do understand the importance of passion, integrity and innovation and can create and drive a culture of ‘Yes I Can’ service with a touch of luxury.

I am also good at interacting with guests in the Lobby, and assisting with any problems or complaints that they may have. I am well-experienced in handling all guest concerns in a polite and professional manner, and in line with established empowerment guidelines.

I am a self motivated and with a positive attitude. I have the ability to think laterally and have strong social skills, enabling myself to interact and deal with colleagues effectively. I am creative and have a fair leadership style.

Throughout my education I have had the opportunity to meet many different people from many different parts of the world, this has taught me how to greet and deal with people on an international level.

Experience

4 years and 3 months

  • Assistant Executive Housekeeper

    Voco Makkah - Mecca, Saudi Arabia

    Housekeeping
    October 2019 - Now · 3 months

    4,200 Rooms & Suites, VOCO™ Makkah represents a world of effortless comfort and convenience, topped with a collection of thoughtful and playful touches, to ensure that your time with us is truly unforgettable, Different to your everyday stay. As an Assistant Executive Housekeeper, My role is to be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Executive Housekeeper for the following tasks to the highest standards: 1. Responsible for supervising housekeeping operations equipped with 4,200 rooms and suites. 2. Maintain all hotel guest rooms, public areas and the ‘heart of house’, ensuring the highest standards of cleanliness are met. 3. Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with hotel standards. 4. Works effectively with the Engineering department with Executive Housekeeper, on guestroom maintenance needs. 5. Manage the property general cleaning schedule. 6. Lead, manage & train housekeeping team members to ensure successful operation. 7. Create and maintain good working relationships within and with other departments. 8. Participates in the management of the department's controllable expenses to meet and or exceed budgeted goals. 9. Leads an effective inspection program for all guestrooms and public areas. 10. Control all purchases for the department and be consistently aware of quality and cost. 11. Show by personal example a philosophy of work and conduct which is consistent with the company values. 12. Manage and control all operation equipment, linen and uniforms. 13. Assist Executive Housekeeper in setting short and long term strategies for the department.

  • Assistant Operations Manager

    The Ascott Limited - Jeddah, Saudi Arabia

    Management
    July 2018 - September 2019 · 1 year and 3 months

    My role is to Plan, direct and coordinate the daily operations across various functions of Spectrums Residence ( 69 Units ) Hence, I understand the importance of playing a crucial role in the efficient deployment and management of our serviced residence’s Housekeeping, Guest Service, Security and Engineering department. My role included key responsibilities such as: ** To assist the City Manager in the management of daily operations, with specific emphasis on Rooms Division such as Front Office, Guest Services, Reservations and Security to increase guest satisfaction, employee productivity and hotel profitability. ** To assist and support the City Manager in the operation of other areas, as directed by the City Manager, from time to time. ** Is accountable and responsible for the Hotels management, in the absence of the City Manager. ** Discusses with the Department Heads in various operational issues and assist them to solve the problems ** Works closely on a daily basis with all staff to encourage feedback, job efficiency, morale, general manners and courtesy ** Coordinates and supervises S&M Assistant on their daily tasks, overseeing guest feedback and online guest reviews on online platforms and on social media channels, organizes Fam trips This role is vital in ensuring that the standards of Ascott properties remain consistent with our philosophy, policies, and targets. As part of the Operations Management team, My long-term vision is to improve guests’ experiences in our serviced residences through innovative initiatives, and by handling different ad-hoc situations and in-house events.

  • Task Force - Assistant Operations Manager

    Ascott Limited - Riyadh, Saudi Arabia

    Management
    March 2019 - March 2019 · 2 months

    Ascott Rafal Olaya Riyadh features 234 exclusively serviced residence. My role included key responsibilities such as: ** Providing a support to the Front Office Manager in the daily running of the front office. ** Working closely with the Front Office Manager, the management, and members of other departments, to resolve any major issues faced during operations and ensures compliance with current policies, standards and procedures. ** Managing front office team to ensure all guests receive prompt and personal recognition, and establishes performance and development goals for the team members. ** Also responsible for checking daily shift audits, maintaining staffing needs, analysing market or industry trends and expanding unique brand experience through the delivery of consistent, quality guest service. ** To set a high example to colleagues in terms of punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to the management and interdepartmental co-operation. ** Ensure that all current promotional and or activity information is communicated to the team. Take care of sectional training and ensure that the required training hours are achieved. At the end, my target for the Task Force is to empowers the employees and shows them that everyone on the team is there for assistance when needed, and also to be a hands-on leader who doesn’t just walk through the lobby but stands on the other side of the desk with the employees and seeks to understand the issues that they’re dealing with and taking quick action to resolve those issues; the goal is fixing anything that is impeding great guest service.

  • Part of the Pre-opening Management Team

    La Ville Hotel & Suites CITY WALK, Dubai, Autograph Collection - Dubai, United Arab Emirates

    Front Office reception
    September 2016 - May 2018 · 1 year and 9 months

    It was my first international project in a leadership position and I was extremely proud of my contributions to this “little 5-star boutique hotel. I had the privilege to be in a management team to do the whole pre-opening process should be well planned. As an old wise saying goes “if you are failing to plan, you are planning to fail”. “Taking Care of my Team”. my team is almost everything. As another old wise saying goes “take care of your employees and they will take care of your business “plus, Establish an open door policy as your team will look up to you on their journey and will come to you to be consulted. "Having a tour for my team" I was responsible to take from 15 to 45 people to show them our new " CITYWALK AREA 1&2" every week, to ensure that they are well-known with the area of our new hotel. " Training new joiners" I had the privilege to be a part of the management team to be fully in charge of my team during the pre-opening process such as training my team well on Standard Operating Procedures, Policies, Systems and Service Standards. This will ensure you do great on the basics, in addition to doing a hotel snagging. Encouraging my team to contribute ideas and share their experience with each other. It could be through brainstorming sessions; it could be through friendly competitions; presentations that my team members were assigned to do; training where team members engage in some group self-taught activities. Treating all my team members with the highest respect and honesty. Put their needs first. When employees feel heard, respected and appreciated that’s when they become loyal.

  • Front Office Supervisor

    La Ville Hotel & Suites CITY WALK, Dubai, Autograph Collection - Dubai, United Arab Emirates

    Front Office reception
    September 2016 - February 2018 · 1 year and 6 months

    I did the worldwide leadership development program of Marriott International, at La Ville Hotel & Suites, CITY WALK, Dubai . My area of discipline is Rooms Operations. The Voyage program is a hands-on discipline-specific training that gives me opportunity to immerse in the operation of the hotel by innovative technology to my curriculum, compete globally in a hotel simulator, and collaborate with Voyagers around the world. It provides a comprehensive understanding of the global scale of Marriott’s operations and exposure to and understanding of Marriott’s broad portfolio of global brands. Furthermore, I continously have opportunities to interact with and learn from Marriott’s global senior leadership. As a Voyager one is selected to participate in a 12 to 18 month leadership program, which is specifically designed for recently graduated Hotel and Tourism University Students. Voyage offers a foundation of development, resources, and support for future leaders of the company across Marriott's portfolio of brands. * Immersion in the operations of an individual hotel * Innovative technology to access your curriculum, compete globally in a hotel simulator, and collaborate with Voyagers around the world. * Comprehensive understanding of the global scale of Marriott’s operations. * Exposure to and understanding of Marriott’s broad portfolio of global brands. * Opportunities to interact with and learn from Marriott’s global senior leadership.

  • Guest Relations Ambassador

    Rotana Hotel Management Corporation PJSC - Abu Dhabi, United Arab Emirates

    Guest Relations
    September 2015 - August 2016 · 1 year

    I was responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times , I am an outgoing Guest Relations who makes clients feel at home and to guarantee their contentment. I will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. My goal is to sponsor a helpful image by honouring guests’ requests and to achieve high levels of guest satisfaction and engagement. My role included key responsibilities such as: •Offer consistently professional, friendly, warm and engaging service •Be available for guests at all times as a point of contact •Maintain effective communication with all related departments to ensure a smooth service delivery •Extend personal service and attention to all guests, with particular emphasis to Club Rotana and VIP Guests •Ensure that the rooming of all guests is according to the “Leading Hotels of the World” standards •Escort of Club Rotana guests to Executive Floor for Check-In •Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries •Deal promptly, efficiently and pleasantly with any queries •Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity

Education

  • Master of Art in Hospitality and Tourism Management

    Global Business School Barcelona - Barcelona, Spain

    April 2018 - April 2019

  • Bachelor of Tourism Management

    Western Sydney University - Sydney, Australia

    May 2012 - August 2015

  • Diploma in social science

    Western Sydney University - Sydney, Australia

    June 2011 - June 2012

Languages

2 languages

  • Arabic

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • Saudi Arabian

Date of birth

October 14th 1989

Driving License

Yes

Skills

5 skills

  • Act with integrity
  • Drive for Results
  • Foster teamwork
  • Leadership
  • Supervision

Additional Information

1 information shared

  • My Objective

    To pursue a highly rewarding career, seeking for a challenging and healthy work environment, where I can utilize my skills and knowledge efficiently, to help a successful organizational growth and to help myself grow further professionally and to become an effective team player in a progressive organization. My career objectives are twofold. It is my goal to is to sponsor a helpful image by honouring guests’ requests and to achieve high levels of guest satisfaction and engagement of Hotels and Resorts, using my skills with Understanding Hospitality and Tourism Operations. Finally, as my long-term objective, I would like to continue working for the betterment of Guest Relations, taking on new responsibilities until I can serve as part of Hospitality and Tourism management.

Connections
Akua Afriyie Gyimah
Student from Global Business School Barcelona
Collins Danga
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