Assistant Operations Manager
The Ascott Limited - Jeddah, Saudi Arabia
July 2018 -
September 2019 · 1 year and 3 months
My role is to Plan, direct and coordinate the daily operations across various functions of Spectrums Residence ( 69 Units )
Hence, I understand the importance of playing a crucial role in the efficient deployment and management of our serviced residence’s Housekeeping, Guest Service, Security and Engineering department. My role included key responsibilities such as:
** To assist the City Manager in the management of daily operations, with specific emphasis on Rooms Division such as Front Office, Guest Services, Reservations and Security to increase guest satisfaction, employee productivity and hotel profitability.
** To assist and support the City Manager in the operation of other areas, as directed by the City Manager, from time to time.
** Is accountable and responsible for the Hotels management, in the absence of the City Manager.
** Discusses with the Department Heads in various operational issues and assist them to solve the problems
** Works closely on a daily basis with all staff to encourage feedback, job efficiency, morale, general manners and courtesy
** Coordinates and supervises S&M Assistant on their daily tasks, overseeing guest feedback and online guest reviews on online platforms and on social media channels, organizes Fam trips
This role is vital in ensuring that the standards of Ascott properties remain consistent with our philosophy, policies, and targets. As part of the Operations Management team, My long-term vision is to improve guests’ experiences in our serviced residences through innovative initiatives, and by handling different ad-hoc situations and in-house events.