Cluster Assistant Operations Manager at The Ascott Limited
Lives in Jeddah, Saudi Arabia
over 6 months ago

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I do believe that Hospitality and Tourism to me is not a job, it is an extension of my beliefs and values. It is a mind-set, a way of living.It is, and always will be, my daily mission to make other people’s lives more delightful in any possible way.

I have the passion to deliver exhilarating experiences for our guests and I do understand the importance of passion, integrity and innovation and can create and drive a culture of ‘Yes I Can’ service with a touch of luxury.

I am also good at interacting with guests in the Lobby, and assisting with any problems or complaints that they may have. I am well-experienced in handling all guest concerns in a polite and professional manner, and in line with established empowerment guidelines.

I am a self motivated and with a positive attitude. I have the ability to think laterally and have strong social skills, enabling myself to interact and deal with colleagues effectively. I am creative and have a fair leadership style.

Throughout my education I have had the opportunity to meet many different people from many different parts of the world, this has taught me how to greet and deal with people on an international level.


  • Cluster Assistant Operations Manager

    The Ascott Limited - Jeddah, Saudi Arabia

    July 2018 - Now

    My role is to Plan, direct and coordinate the daily operations across various functions of 4 serviced residences. 1- Ascott Tahlia ( 125 apartments ) 2-Citadines ( 129 apartments ) 3-Ascott Sari ( 52 apartments ) 4-Spectrums Residence ( 69 apartments ) Hence, I understand the importance of playing a crucial role in the efficient deployment and management of our serviced residence’s Housekeeping, Guest Service, Security and Engineering department. My role included key responsibilities such as: ** To assist the City Manager in the management of daily operations, with specific emphasis on Rooms Division such as Front Office, Guest Services, Reservations and Security to increase guest satisfaction, employee productivity and hotel profitability. ** To assist and support the City Manager in the operation of other areas, as directed by the City Manager, from time to time. ** Is accountable and responsible for the Hotels management, in the absence of the City Manager. ** Discusses with the Department Heads in various operational issues and assist them to solve the problems ** Works closely on a daily basis with all staff to encourage feedback, job efficiency, morale, general manners and courtesy ** Coordinates and supervises S&M Assistant on their daily tasks, overseeing guest feedback and online guest reviews on online platforms and on social media channels, organizes Fam trips This role is vital in ensuring that the standards of Ascott properties remain consistent with our philosophy, policies, and targets. As part of the Operations Management team, My long-term vision is to improve guests’ experiences in our serviced residences through innovative initiatives, and by handling different ad-hoc situations and in-house events.

  • Front Office Supervisor

    La Ville Hotel & Suites CITY WALK, Dubai, Autograph Collection - Dubai, United Arab Emirates

    Front Office reception
    August 2016 - February 2017

    I did the worldwide leadership development program of Marriott International, at La Ville Hotel & Suites, CITY WALK, Dubai . My area of discipline is Rooms Operations. The Voyage program is a hands-on discipline-specific training that gives me opportunity to immerse in the operation of the hotel by innovative technology to my curriculum, compete globally in a hotel simulator, and collaborate with Voyagers around the world. It provides a comprehensive understanding of the global scale of Marriott’s operations and exposure to and understanding of Marriott’s broad portfolio of global brands. Furthermore, I continously have opportunities to interact with and learn from Marriott’s global senior leadership. As a Voyager one is selected to participate in a 12 to 18 month leadership program, which is specifically designed for recently graduated Hotel and Tourism University Students. Voyage offers a foundation of development, resources, and support for future leaders of the company across Marriott's portfolio of brands. * Immersion in the operations of an individual hotel * Innovative technology to access your curriculum, compete globally in a hotel simulator, and collaborate with Voyagers around the world. * Comprehensive understanding of the global scale of Marriott’s operations. * Exposure to and understanding of Marriott’s broad portfolio of global brands. * Opportunities to interact with and learn from Marriott’s global senior leadership.

  • Part of the Pre-opening Management Team

    La Ville Hotel & Suites CITY WALK, Dubai, Autograph Collection - Dubai, United Arab Emirates

    Front Office reception
    August 2016 - February 2017

    It was my first international project in a leadership position and I was extremely proud of my contributions to this “little 5-star boutique hotel. I had the privilege to be in a management team to do the whole pre-opening process should be well planned. As an old wise saying goes “if you are failing to plan, you are planning to fail”. “Taking Care of my Team”. my team is almost everything. As another old wise saying goes “take care of your employees and they will take care of your business “plus, Establish an open door policy as your team will look up to you on their journey and will come to you to be consulted. "Having a tour for my team" I was responsible to take from 15 to 45 people to show them our new " CITYWALK AREA 1&2" every week, to ensure that they are well-known with the area of our new hotel. " Training new joiners" I had the privilege to be a part of the management team to be fully in charge of my team during the pre-opening process such as training my team well on Standard Operating Procedures, Policies, Systems and Service Standards. This will ensure you do great on the basics, in addition to doing a hotel snagging. Encouraging my team to contribute ideas and share their experience with each other. It could be through brainstorming sessions; it could be through friendly competitions; presentations that my team members were assigned to do; training where team members engage in some group self-taught activities. Treating all my team members with the highest respect and honesty. Put their needs first. When employees feel heard, respected and appreciated that’s when they become loyal.

  • Guest Relations Ambassador

    Beach Rotana Hotel - Abu Dhabi, United Arab Emirates

    Guest Relations
    June 2015 - July 2016

    I was responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times , I am an outgoing Guest Relations who makes clients feel at home and to guarantee their contentment. I will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. My goal is to sponsor a helpful image by honouring guests’ requests and to achieve high levels of guest satisfaction and engagement. My role included key responsibilities such as: •Offer consistently professional, friendly, warm and engaging service •Be available for guests at all times as a point of contact •Maintain effective communication with all related departments to ensure a smooth service delivery •Extend personal service and attention to all guests, with particular emphasis to Club Rotana and VIP Guests •Ensure that the rooming of all guests is according to the “Leading Hotels of the World” standards •Escort of Club Rotana guests to Executive Floor for Check-In •Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries •Deal promptly, efficiently and pleasantly with any queries •Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity


  • Master of Art in Hospitality and Tourism Management

    Global Business School Barcelona - Barcelona, Spain

    April 2017 - April 2018

  • Bachelor of Tourism Management

    Western Sydney University - Sydney, Australia

    May 2012 - August 2015

  • Diploma in social science

    Western Sydney University - Sydney, Australia

    June 2011 - June 2012


  • Arabic
    Native or fluent
  • English
    Full professional


  • Act with integrity
  • Drive for Results
  • Foster teamwork
  • Leadership
  • Supervision


  • My Objective

    To pursue a highly rewarding career, seeking for a challenging and healthy work environment, where I can utilize my skills and knowledge efficiently, to help a successful organizational growth and to help myself grow further professionally and to become an effective team player in a progressive organization. My career objectives are twofold. It is my goal to is to sponsor a helpful image by honouring guests’ requests and to achieve high levels of guest satisfaction and engagement of Hotels and Resorts, using my skills with Understanding Hospitality and Tourism Operations. Finally, as my long-term objective, I would like to continue working for the betterment of Guest Relations, taking on new responsibilities until I can serve as part of Hospitality and Tourism management.

Marc Borrell
Resident Manager of Luxury Boutique Hotel @Cerf Island Resort & Spa Seychelles | Official Winner of ‘World Luxury Hotel Award’ - 2018 en Cerf Resort Seychelles
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Taxap Peer
Shift Manager at Pizza Hut
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The Dixon Autograph Collection
London, United Kingdom
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