Axel Philippe

Axel Philippe

Bartender at The Laslett
Lives in London, United Kingdom
over 6 months ago

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After obtaining my BBA Diploma in Les Roches International School of Hotel Management, completed 4 internships in various departments and working my way up in reception to become Manager on Duty for over 2 years, I have finally decided to go back in F&B.
Following now my true passion and not afraid of starting from the bottom again, I am currently working as a bartender at the Laslett, a beautiful private boutique hotel part of the Small Luxury Hotels of the World.
Eager to learn more and improve my skills at the bar, I just successfully obtained a bartending certificate at the well known European Bartending school of London.
I am now looking for a new challenge and to put My skills into the test and to positively contribute to the operations of my future company.

Experience

  • Bartender

    The Laslett - London, United Kingdom

    F&B service
    May 2018 - Now · 7 months

  • Manager on Duty

    London Marriott Hotel County Hall - London, United Kingdom

    Other
    January 2018 - May 2018 · 5 months

    - Orchestrate with all departments for a smooth operation - Assist in VIP's' arrival and departure - Respond to guests' positive and negative feedbacks in various platforms - Handle guest complaints, other related problems and report on the Duty Manager's Log book - Assist reception, call center, bellboys and concierge when needed - Check cleanliness and well function of lobby and public areas , as well as front office staff in proper appearance and behaviour - Lead the team by example

  • Supervisor/Duty Manager

    Hilton Brussels Grand Place - Brussels, Belgium

    Front Office reception
    October 2015 - January 2018 · 2 years and 4 months

    - Coordinated and organized daily tasks at the reception - Committed to Hilton "Make it Right Program" - Handled guests' complaints and other major issues - Assisted bellboys, Housekeeping as well as F&B team when needed - Replaced Night Manager when required - Responsible for the overall operation and safety procedures in absence of head management

  • Front Desk Agent

    Hilton Brussels Grand Place - Brussels, Belgium

    Front Office reception
    November 2014 - November 2015 · 1 year and 1 month

    - Followed Hilton Front Desk procedures. - Interaction with guests. - Handled Guests' complaints.

  • Sales & Marketing trainee

    Hotel Arts Barcelona - Barcelona, Spain

    Sales & Marketing
    December 2013 - July 2014 · 8 months

    - Assisted Sales Manager covering US market with group leads. - Finalised contracts. - Contributed to the achievement of the economical goals.

  • Bartender Trainee

    Grand Hyatt Dubai - Dubai, United Arab Emirates

    F&B service
    May 2013 - December 2013 · 8 months

    - Assisted the supervisor of the elegant jazz bar; making sure the high standards were well maintained. - Learned refined cocktails.

  • Front Office Trainee

    Shangri-La Hotel, Beijing - Beijing, China

    Front Office reception
    May 2011 - December 2011 · 8 months

    - Learnt basic front desk procedures - Helped F&B service qt the executive lounge

  • F&B trainee

    InterContinental Bora Bora Le Moana Resort - French Polynesia

    F&B service
    December 2009 - July 2010 · 8 months

    - Service at the fine dining restaurant: Breakfast - Lunch - Diner - Opening/Closing of the bar - Room Service and checked mini bars

Education

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Professional working
    60%

Skills

  • Microsoft Office
  • Micros PMS
  • OnQ Hilton PMS
  • Opera PMS
  • Opera Sales & Catering
Connections
Stijn Van Bleyenbergh
Member of the Organization Committee at AMFORHT
Yolan Pinard
Premier Barman chez Hotel Le Place d'Armes
Sean Ralph
International HR Research Consultant at LATZER ASSOCIATES GROUP GmbH
View 4 connections
Following
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