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I am Calm, focused and highly-motivated hospitality professional , presentable and hard working associate . Demonstrated work ethics and excellent problem solving skills aimed at retaining customer satifaction .Always focused and perform upon standards followed by company, I believe in politeness has the ability to change and to solve lots of problems. I maintain the professional path and also maintain the prefect balance of friendliness environment .I am prefectly able to understand and relate the employer’s/guests requirements and expectations.
The Ritz-Carlton Abu Dhabi, Grand Canal - Dubai, United Arab EmiratesOtherOctober 2018 - Now · 4 months
The job descriptions are as follows: 1. Ensure that the log book is completed after each service period. 2.Keep tidy and clean the hostess desk. 3.Answer all telephone calls to the correct standards and deal with all the Guest upon their needs and updating reservations 4. Ensure the reservation diary is kept up to date with all Guest names, telephone numbers, Guest information and special requests. 5. Allocate daily bookings to the table plan 6.Ensure that all the menus and memos are ready at the desk prior each service 7. Demonstrate knowledge of the menus and wine list and readiness to answer any inquiries from the Guests. 8. Comply with hotel licensing regulations as well as health and safety and fire regulations 9. Ensure an adequate supply of checks, printer rolls and neat storage of each 10. Welcomes the guest upon their entry into the restaurant and ensures that their first impression is the pleasant one. 11.Allocates and seats the guest accordingly, answers the phone and take reservations, and volunteers information to any guest queries about the restaurant. 12. Efficiently manages and organizes the front reservation desk. 13. Maintaing all the tags of buffets and well printing them on time . 14. Updates the staff time sheets. As well as the guests preferences records.
JW Marriott Marquis Hotel Dubai - Dubai, United Arab EmiratesF&B serviceMay 2016 - May 2018 · 2 years and 1 month
Waldorf Astoria Dubai Palm Jumeirah - Dubai, United Arab EmiratesF&B serviceSeptember 2015 - December 2016 · 1 year and 4 months
BengaliNative or fluent100%
EnglishNative or fluent100%
HindiNative or fluent100%