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Hospitality and tourism are two directions which I am very passionate about. I would like to build a successful career in tourism industry, I anticipate a lot of opportunities for me in that particular industry.
RAK Hospitality Holding - Al Jazirah Al Hamra, United Arab EmiratesAdministration & GeneralDecember 2018 - Now · 2 months
Guest Relation Agent / First Gentleman
Ajman Hotel - Al Bustan, Ajman, United Arab EmiratesGuest RelationsAugust 2018 - November 2018 · 4 months
Guest Services Executive
Jumeirah Group - Kuwait City, KuwaitFront Office receptionSeptember 2016 - August 2017 · 12 months
To provide courteous and professional service at all times. Welcome guests, greet guests and members, explain and up sell the facilities and services available. Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately. Ensure guests are directed to desired locations for treatment and connected with the appropriate service. Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service. Assist with administration duties: filing, products supply inventory and other duties required to support management and operations. To report all problems and or complaints related to the spa. Communicate via logbook & staff meetings, depending upon urgency. To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness. To understand all current activities & promotions within the Spa & Hotel.Maintain daily operations, including opening, operating and closing procedures. Participate in any scheduled training programs and attend the internal spa meetings. Record in appropriate logbook any guest requests, complaints or engineering requests.
Baku European Games Operation Committee - Baku, AzerbaijanAdministration & GeneralMay 2015 - July 2015 · 3 months
Shahdag Mountain Resort - Qusar, AzerbaijanSales & MarketingDecember 2013 - November 2014 · 12 months
Fairmont Hotels - Baku, AzerbaijanF&B serviceDecember 2012 - December 2013 · 1 year and 1 month
Filerimos Village - Rhodes, GreeceF&B serviceJune 2011 - October 2011 · 5 months
Guest Service Agent
Qafqaz Point Hotel - Baku, AzerbaijanRooms divisionJune 2010 - February 2011 · 9 months
Les Roches International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Sierre, SwitzerlandJanuary 2015 - December 2015
EnglishNative or fluent100%
RussianNative or fluent100%
AzerbaijaniNative or fluent100%
- Excellent front of house
- Hotel Opera PMS System
- MS Office
- OnQ Hilton PMS
- Rooms Division
Colleague consultative committee representativeDownload the file