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Highly qualified with a solid 7 years experience, i am adept in different fields (Aviation, Design and Retail) moreover while my on-the-job experience has afforded me a well-rounded skill set including first-rate decision-making and program management abilities i excel at :
Maintaing a good relationship in customer service and improving it to increase satisfaction.
Securing repeat business with high-value clients.
I am extremely enthusiastic to be involved in the development of an ambitious and forward-looking company. I would welcome to have the opportunity to contribute to the success of the company by maximizing revenue opportunities and increasing the customer satisfaction.
ALGUTHMI Group - Medina, Saudi ArabiaManagementNovember 2017 - Now · 1 year and 2 months
Major Responsability: *Delivered directions, guides and training to new staff about each product, as well as help all employees on how to be a better salesperson. *Handled all aspects of customer complaints with exchanges, customer compensation and overall customer satisfaction. *Managed daily showroom operations including: showroom visual design, sales growth stimulation and ensuring employees provided the highest standards of customer satisfaction and quality service. *Ensured the standard of the brand. *Providing a first class customer experience to clients. *Maintain harmony and good communication between members to get the best performance. *Responding to potential new client enquiries via email, telephone and in person.
Ezzahra Meuble - Sousse, TunisiaReal EstateOctober 2015 - October 2017 · 2 years and 1 month
Major Responsability: *Act as the image of the company and main contact between the public and employees. *Analysis of trends, graphs (visual communication) technical and model plan. *Meeting and consultation with new and existing customers to determine their needs in the various commercial projects *Worked closely with the project in all phases of design including drafting selection, finishing and space planning. *Maintaining and updating content on the company website and social media pages. *Communicated with overseas production, and found solutions to obstacles in construction and trims
Computer Graphic Teacher
Progress Center - Sousse, TunisiaITMay 2014 - September 2015 · 1 year and 5 months
Major Responsability: *Responsible for creating and teaching a course on developing software skills using Adobe Photoshop, Illustrator and InDesign. *Integrated a learning approach while teaching the three programs in tandem, as well as the introduction of an industrial type work environment. *Manipulated difficult situations and encouraging students to use their full potential. *Teach students the concepts of designing layouts, storyboards and mechanical for various multimedia presentations. *Teach the French language and Microsoft office family for different age.
Customer Service Agent
Havas Handling - Enfidha, TunisiaTourismMay 2011 - November 2013 · 2 years and 7 months
Major Responsability: *Assist passengers with additional check-in requirements seat assignments and changes to itineraries, meet passengers planeside and assist with passenger gate checked baggage. *Delivered the highest level of Customer Service at all customer focal points constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge. *Directed Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge. *Solved situations such as miss-connection, mishandling, etc. *Handled passengers with medical escort *Ensured compliance with QR Safety and Security requirements.
ArabicNative or fluent100%