Bénédicte Aujames

Bénédicte Aujames

Restaurant Manager at Le Drakkar
Lives in Thonon-les-Bains, France
over 6 months ago

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Experience

  • Restaurant Manager

    Le Drakkar - Thonon-les-Bains, France

    Management
    February 2015 - Now

    - Complete restaurant opening and closing procedures - Manage purchasing and inventory control to ensure sufficient levels of high-quality product while eliminating waste - Service-focused and cost-conscious with strong expertise in front- and back-of-house operations to establish a welcoming, energetic atmosphere - Produce monthly reports detailing sales trends and forecasts ; accounting - Hire, train, supervise and schedule kitchen and service staff

  • Reservations Agent

    Beau-Rivage Palace Lausanne - Lausanne, Switzerland

    Reservations
    March 2012 - September 2014

    Front Office: - Listen attentively to each guest, dealing with customer enquiries, answering the telephone - Sell all services of the establishment - Deal with guests check-in and check-out, cash handling, bill payments and generating invoices Reservations/Administrative work: - Register reservations or options for individual customers and groups - Update availabilities on various websites, dealing with overbooking - Take incoming calls from guests looking for information on the resort or to make reservations ; anwering emails - Send offers by email, follow up, send reservation confirmations or cancellations - Organise customer’s stay, dealing with complaints and follow up - Use reservations and revenue management softwares: Opera and Ideas - Use foreign languages (english and german)

Education

  • BACHELOR

    WESFORD - Grenoble, France

    September 2007 - August 2008

    Licence Management Commercial

  • BTS

    Lycée d'Hôtellerie et de Tourisme Alexandre Dumas - Illkirch, France

    September 2005 - August 2007

    BTS « Responsable de l’Hébergement à référentiel commun européen »

  • Mise à Niveau

    Lycée Hôtelier Savoie Léman - Thonon-les-Bains, France

    September 2004 - August 2005

    Mise à niveau Hôtellerie Restauration

  • BAC

    Lycée Jean-François Millet - Cherbourg-Octeville, France

    September 2003 - June 2004

    Bac Scientifique Mention Assez Bien

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Professional working
    60%
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