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I am an enthusiastic and dedicated professional with extensive experience in hospitality and tourism industry.
Accustomed to work in multicultural environments with the ability to think quickly and successfully handle difficult clients with a strong interpersonal relationship and a good team player.
Extensive computer skills with an excellent written and verbal communications skills.
Hilton Garden Inn - Milan, ItalySales & MarketingFebruary 2018 - August 2018 · 7 months
Sales and marketing activities
Front Desk Agent
Berna Srl - Milan, ItalyFront Office receptionJune 2009 - October 2017 · 8 years and 5 months
Front Desk Clerk
NH Hotel Group - Milan, ItalyFront Office receptionJanuary 2008 - April 2009 · 1 year and 4 months
Guest Relations Agent
Starwood Hotels & Resorts Mallorca - Milan, ItalyGuest RelationsJune 2007 - December 2007 · 7 months
Hotel Particulier - Bordeaux, FranceFront Office conciergeJanuary 2006 - April 2007 · 1 year and 4 months
Front Desk Receptionist
Accord - Toulouse, FranceFront Office receptionJune 2005 - December 2005 · 7 months
Uninform group - Rome, ItalyOctober 2017 - August 2018
Master in tourism quality management
Higher Education in International Hospitality & Tourism Management - Toulouse, FranceOctober 2004 - June 2005
Technician in Tourism Accommodation Management.
University of economics sciences - Toulouse, FranceOctober 1999 - June 2003
I graduated with a Degree in Business Administratione. I have discussed a thesis entitled : The role of the Tourism Field in expanding economics opportunities development.
FrenchNative or fluent100%
- Customer Care
- MC Office
Statement of recognition issued by the magazine WHERE Milan 2016.
Mastery award for the professional skills and competences shown during the tourism quality management master course.
Fire Extinguishing Agent certificate.