Bakhodirjon Odilov

Bakhodirjon Odilov

Front Office Receptionist at Jannah Hotels & Resorts
Lives in Dubai, United Arab Emirates

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About me

Highly – motivated to fill a position within Customer Service, my goal is to become an integral part of the company and become a real asset to the team and continuously strive for excellence within the group for many years. Ready to receive customer service-oriented tasks and to be loaded with challenges in order to grow as a versatile and well - rounded employee of the company


3 years and 10 months

  • Front Office Receptionist

    Jannah Hotels & Resorts - Dubai, United Arab Emirates

    Front Office reception
    April 2019 - Now · 9 months

    ● Greeting and thanking guests in a sincere, friendly manner and provide superb customer service ● Utilize bilingual skills by replying to all external emails within the relevant languages and translating enquires for the member for the management when required ● Answer all guests questions incoming calls and resolving customer issues in a professional manner ● Overseeing office budget and ordering suppliers, organize and maintain records, files, and emails ● Accept all letters and packages, and distribute them to their relevant departments ● Ensure the front desk is neat, presentable and equipped with all necessary supplies such as pens, forms, and papers ● Up-Selling guest rooms and promoting hotel services. ● Inform customers about payment methods and verify their credit card data

  • Waiter

    Gastranomica “Open flame kitchen” - Dubai, United Arab Emirates

    F&B service
    January 2019 - March 2019 · 3 months

    ● Explain how various menu items are prepared, describing ingredients and cooking methods ● Present menu, answer questions and make suggestions regarding food and beverage ● Clearing soiled silverware and any other operating equipment to designated wash-up/storage area ● Ability to generate the final bill from the POS system and offer to guest settlement ● Co - ordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction

  • Waiter

    Rotana Hotel Management Corporation PJSC - Dubai, United Arab Emirates

    F&B service
    November 2017 - December 2018 · 1 year and 2 months

    ● Able to report for duty punctually, wearing a correct and clean uniform and name badge at all times ● Offering guests daily fresh fish desk or homemade pasta, seafood and variety of alcohol beverages ● Able to maintain a good teamwork relationship with colleagues. ● Assist in stocking linens, china, glass, silver, and food items for service ● Print closing report and drop the cash with the front office/accounts department ● Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food.

  • Waiter

    Caravan Group Restaurants - Tashkent, Uzbekistan

    F&B service
    January 2017 - October 2017 · 10 months

    ● Caravan Group Restaurants offer 7 different cuisines which I was required to familiarize myself ● Maintain up-to-date working knowledge of the menu items and daily specials ● Attending Caterings in embassies, weddings, birthday parties and VIP nights ● Handle customer complains in a calm and professional manner

  • Sales Associate

    Sport Shoes - Orenburg, Russia

    Sales & Marketing
    January 2016 - October 2016 · 10 months

    ● Maintain in-stock and presentable condition assigned areas ● Follow and achieve the department’s sales goals on a monthly, quarterly and yearly basis ● Work with customers to determine their needs and then recommend the right product to solve the customer’s problem ● Provide in-depth product knowledge including features, benefits and overall value


  • High-school

    Academic lyceum number 5 - Andijan, Uzbekistan

    September 2013 - June 2016

    Basic The Grammar of the Arabic language and literature


4 languages

  • Uzbek

    Native or fluent

  • Russian

    Native or fluent

  • English

    Full professional

  • German


Personal information


  • Uzbek

Work Permits

  • United Arab Emirates

Date of birth

October 16th 1997


5 skills

  • Easily Adaptable
  • Excellent listener
  • Flexible at work
  • Resolving problems
  • Respectful

Additional Information

1 information shared

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