Bakhtiyor Kamalov

Bakhtiyor Kamalov

Guest Services Team Leader at Roda Al Murooj
Lives in Dubai, United Arab Emirates

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About me

Warm greetings!

It is with interest and enthusiasm that I am applying for an employment opportunity in your company. My name is Bakhtiyor Kamalov, I’m 31 years old, Uzbekistan nationality. The key proficiency I possess includes the following;

• 6 years of experience with Team Leader Guest Services position
• Knowledge of Opera Property Management System (5th version)
• Good Communication skills – verbal and written in English language
• Problem solving ability - resourceful problem solver
• Planning and organizing - Prioritizing tasks and assignments in a fast-paced work environment to efficiently meet departmental/company objectives
• Team player - a skilled team member who is always prepared to go the extra mile to achieve results
• Self-starter - considered a highly motivated employee with the capacity to learn and take responsibility for my own development

I am convinced that my broad experience in the career field of Hospitality has equipped me with a strong set of valuable competencies that meet your needs. I am eager to combine my previous experience in order to work hard, to learn and make a meaningful contribution to your organization.

I would welcome the opportunity for a personal interview to discuss this further.

You may contact me at your most convenience to set up a time and date.

Thank you and best regards,

Bakhtiyor Kamalov
Al Quoz, Dubai, UAE
+97156 9598868
bahtik87@mail.ru

Experience

9 years and 2 months

  • Guest Services Team Leader

    Roda Al Murooj - Dubai, United Arab Emirates

    Guest Relations
    August 2017 - Now · 2 years and 6 months

    - Motivates colleagues to achieve our targets in up-selling, guest satisfaction and overall scores - Responsible for Valet/Concierge/Doorman/Lobby Hostesses, Executive Lounge by leading and training them - Being shift In-charge, handles different guest issues/complaints, makes decisions and resolves to their satisfaction

  • Team Leader Guest Services

    Amwaj Rotana Hotel 5* - Dubai, United Arab Emirates

    Guest Relations
    January 2013 - April 2017 · 4 years and 4 months

    - Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIP and repeated guests, handles Front Desk operations, group arrivals - Responsible for Concierge and Club lounge teams during the absence of Guest Services Manager/Club lounge Manager - Provides trainings for Front Office colleagues and reports to Guest Services Manager - Handles guest complaints immediately and follows up thoroughly that problems arising from guest complaints are resolved to the guest satisfaction

  • Front Desk Receptionist

    Sharjah Grand Hotel 4* - Sharjah, United Arab Emirates

    Front Office reception
    September 2010 - December 2012 · 2 years and 4 months

    - Communicating and assisting the guests at the Front Desk every day - Welcoming, doing check-ins and check-outs, recognizing all the VIP and Regular guests - Air ticket reservations, restaurant bookings

Education

  • Bachelor's Degree

    Samarkand State Institute of Foreign Languages (SamSIFL) - Samarkand, Uzbekistan

    September 2005 - July 2009

    English Philology, English teacher

Languages

3 languages

  • Uzbek

    Native or fluent

  • Russian

    Native or fluent

  • English

    Native or fluent

Personal information

Nationalities

  • Uzbek

Date of birth

June 18th 1987

Skills

3 skills

  • Customer Focused
  • Decision making skills
  • Excellent time management
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