Balamurugan Sethuraman

Balamurugan Sethuraman

Housekeeping Supervisor at Hilton Hotels & Resorts
Lives in United Arab Emirates
over 6 months ago

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Running and maintaining boards; keeping the inspectors up to date with arrivals, departure, and rush rooms and guest service equipment.
• Answering and documenting all calls into the Housekeeping office and carrying out instructions related to those calls. Following up on all calls with in a predetermined time frame to ensure completion
• Develop and maintain all Housekeeping files.
• Prepare weekly schedules, update job descriptions as required and assist in assuring staffing and payroll controls conform to productivity standards.
• Communicates and coordinates housekeeping work with related departments such as Front Office and Engineering.
• Handling and maintaining Lost and Found files and inquiries and follow up as needed.
• Secure all keys and radios at shift change.
• Knowledge of hotel, layout, room numbers, room types, and owners units. Familiarity of department phone numbers and staff.
• Maintain trace file and follow up as needed on time sensitive tasks.

Experience

  • Housekeeping Supervisor

    Hilton Hotels & Resorts - Dublin, Ireland

    Other
    May 2016 - Now · 2 years and 7 months

  • Supervisor

    Hilton Abudhabi - Abu Dhabi, United Arab Emirates

    Housekeeping
    May 2016 - Now · 2 years and 7 months

    • Assigning staffs their duties and inspects work for conformance to prescribed standards of cleanliness. • As a departmental trainer Conducting orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment, • Inventories stock to ensure adequate supplies. • Assisting EHK in evaluating records to forecast department personnel requirements and Budgeting’s. • Preparing reports concerning room occupancy, and department expenses. • Supervising and Maintaining high standards and quality cleaning to satisfy our Guest. • Working as night in-charge, maintaining whole public area, laundry, Guest floors. • Handling guest requests and complaints regarding cleaning and comfort. • Managing the company waste and recycling management, pest control service, landscaping and indoor plants. • Preparing and sending daily, weekly, monthly reports to executive housekeeper. • Under my supervision released almost 50 rooms and five food outlets from project team to potential from renovation.

  • Supervisor

    Nour arjaan By Rotana - Fujairah, United Arab Emirates

    Housekeeping
    February 2015 - April 2016 · 1 year and 3 months

    • Assigning staffs their duties and inspects work for conformance to prescribed standards of cleanliness. • As a departmental trainer Conducting orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment, • Inventories stock to ensure adequate supplies. • Assisting EHK in evaluating records to forecast department personnel requirements and Budgeting’s. • Preparing reports concerning room occupancy, and department expenses. • Supervising and Maintaining high standards and quality cleaning to satisfy our Guest. • Working as night in-charge, maintaining whole public area, laundry, Guest floors. • Handling guest requests and complaints regarding cleaning and comfort. • Managing the company waste and recycling management, pest control service, landscaping and indoor plants. • Preparing and sending daily, weekly, monthly reports to executive housekeeper. • Under my supervision released almost 50 rooms and five food outlets from project team to potential from renovation.

  • Order Taker

    Amwaj Rotana - Dubai, United Arab Emirates

    Housekeeping
    December 2011 - February 2015 · 3 years and 3 months

Education

  • Bsc ( Tourism and Hotel Management )

    Madurai Kamaraj University - Madurai, India

    July 2005 - April 2008

  • Higher Secondary Education

    Ulagappar Hsc School - Chennai, India

    June 2003 - March 2005

Languages

  • Tamil
    Full professional
    80%
  • English
    Full professional
    80%
  • Hindi
    Notions
    20%

Skills

  • Excellent customer focus
  • Excellent leadership
  • Good communicator
  • Good team worker
  • Strong hospitality
Following
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