Barış Kayserilioğlu

Barış Kayserilioğlu

Assistant Front Office Manager (m/w) at Nikki Beach Hotels & Resorts EMEA
Lives in Muğla Province, Turkey
over 6 months ago

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Experience

  • Assistant Front Office Manager (m/w)

    Nikki Beach Hotels & Resorts EMEA - Bodrum, Turkey

    Front Office reception
    May 2018 - Now · 9 months

  • Night Manager

    Nikki Beach Resort & Spa Bodrum - Bodrum, Turkey

    Front Office reception
    May 2017 - October 2017 · 6 months

    *Manage and monitor activities of all employees in the Front Office department making sure follow the standards of excellence. *Monitor and develop team member performance *Maintain a professional and high quality service oriented environment at all times. * Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

  • Front Office Supervisor

    Gezi Hotel Bosphorus, Istanbul, A Member Of Design Hotels™ - Istanbul, Turkey

    Front Office reception
    March 2014 - April 2017 · 3 years and 3 months

    * Supervise daily shift process ensuring all team members adhere to standard operating procedures *Allocate rooms to expected arrivals after checking the guests preferences and special requests. * Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

  • Sales Representative

    Face to Face Travel Agency - Bodrum, Turkey

    Sales & Marketing
    June 2010 - March 2012 · 1 year and 10 months

Education

  • English Language - IELTS Academic Module Score: 6,5

    University of Melbourne English Language - Victoria, Australia

    April 2013 - May 2014

  • Anadolu University - Tourism and Hotel Management - Eskişehir Province, Turkey

    March 2011 - June 2015

Languages

  • Turkish
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Dedication and hard work
  • Good problem-solving
  • Strong leadership
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