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Assistant Front Office Manager (m/w)
Nikki Beach Hotels & Resorts EMEA - Bodrum, TurkeyFront Office receptionMay 2018 - Now · 9 months
Nikki Beach Resort & Spa Bodrum - Bodrum, TurkeyFront Office receptionMay 2017 - October 2017 · 6 months
*Manage and monitor activities of all employees in the Front Office department making sure follow the standards of excellence. *Monitor and develop team member performance *Maintain a professional and high quality service oriented environment at all times. * Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Front Office Supervisor
Gezi Hotel Bosphorus, Istanbul, A Member Of Design Hotels™ - Istanbul, TurkeyFront Office receptionMarch 2014 - April 2017 · 3 years and 3 months
* Supervise daily shift process ensuring all team members adhere to standard operating procedures *Allocate rooms to expected arrivals after checking the guests preferences and special requests. * Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Face to Face Travel Agency - Bodrum, TurkeySales & MarketingJune 2010 - March 2012 · 1 year and 10 months
English Language - IELTS Academic Module Score: 6,5
University of Melbourne English Language - Victoria, AustraliaApril 2013 - May 2014
Anadolu University - Tourism and Hotel Management - Eskişehir Province, TurkeyMarch 2011 - June 2015
TurkishNative or fluent100%
- Dedication and hard work
- Good problem-solving
- Strong leadership