Barbara Alcantara

Barbara Alcantara

Microsoft MS at Microsoft
Lives in Málaga, Spain
over 6 months ago

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I am a passionate about hospitality and I´m very dedicated to work. Always focused on offering the best customer service and achieve results beyond expectations. Very responsible and organized, ethical, hardworking, honest, communicative, flexible and quick learner. I love working with people and I can easily work under pressure.

Experience

  • Microsoft MS

    Microsoft - Dublin, Ireland

    Other
    September 2013 - January 2014

    Customer Services Agent and Technical Support for Brazilian customers

  • General Manager

    The Dublin Central Hostel - Europe

    Other
    January 2012 - January 2013

    General Manager - Guest services, sales, operations, bookings, financial department, supervision of housekeeping, check-in and check-out, customers and suppliers data-base, purchasing , maintenance, update of bookings online, supervision of front desk, administrative work, management and training of staff members.

  • Department of Reservations

    Hotel Pousada Solar dos Ventos - Charm & Relax Association - Europe

    Other
    January 2010 - January 2010

    Department of Reservations - reservations, negotiating rates and agreements with the trade, guest services, check-in and check-out ,registration and update of guests and suppliers in the computer system, reception cashier, concierge service

  • Member of the local Tourism Board

    Department of Tourism - Government of the State District of Fernando de Noronha - Europe

    Other
    January 2010 - January 2011

    Member of the local Tourism Board - Assistance to local and foreign tourists, assistance and monitoring the press and the federal and state tourism board, responsible for updating and maintaining database from the stream of visitors from the island of Fernando de Noronha.

  • Front Desk Agent

    Hotel Teju Acu Eco Pousada – Roteiros de Charme Association - Europe

    Other
    January 2009 - January 2010

    Front Desk Agent – Guest services, check-in and check-out, registration and update of guests and suppliers in the computer system, reception cashier, concierge service, operation with Desbravador System for Hotel Management (GH and PDV).

  • Operational Manager

    Hostel Native Lounge and Your Way Incoming Tour Operator - Europe

    Other
    January 2008 - January 2009

    Operational Manager – Guest services, sales, operations, reservations, financial department, check-in and check-out, customers and suppliers data-base, transfers in / out, purchasing , maintenance.

  • Travel and Tourism Consultant Freelancer

    Opera Travel and Tourism Operator Ltda - Europe

    Other
    January 2007 - January 2008

    Travel and Tourism Consultant Freelancer – Guest services, sales, operations, reservations, issue of national and international tickets, development of itineraries forfait.

  • Founder and coordinator

    Social Project “ProAgir” - Europe

    Other
    January 2005 - January 2008

    Social Project taked place at the association of residents of Conjunto Residencial Vale dos Sonhos, in the city of Goiania – GO – Brazil. Working for the welfare and education of 40 underprivileged children

  • Tourism Operator

    Walker Tourism and Adventure Ltda - Europe

    Other
    January 2005 - January 2007

    Guest services, sales, operations, reservations, issue of national and international tickets, customer and suppliers data-base, creation and coordination of itineraries for ecotourism incoming tours, coordination of the Rally dos Sertões 2005, Expedition category.

Education

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Full professional
    80%
  • Italian
    Notions
    20%
  • French
    Notions
    20%

Other

  • Other skills

    Other skills

Following
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