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I am a passionate about hospitality and I´m very dedicated to work. Always focused on offering the best customer service and achieve results beyond expectations. Very responsible and organized, ethical, hardworking, honest, communicative, flexible and quick learner. I love working with people and I can easily work under pressure.
Microsoft - Dublin, IrelandOtherSeptember 2013 - January 2014
Customer Services Agent and Technical Support for Brazilian customers
The Dublin Central Hostel - EuropeOtherJanuary 2012 - January 2013
General Manager - Guest services, sales, operations, bookings, financial department, supervision of housekeeping, check-in and check-out, customers and suppliers data-base, purchasing , maintenance, update of bookings online, supervision of front desk, administrative work, management and training of staff members.
Department of Reservations
Hotel Pousada Solar dos Ventos - Charm & Relax Association - EuropeOtherJanuary 2010 - January 2010
Department of Reservations - reservations, negotiating rates and agreements with the trade, guest services, check-in and check-out ,registration and update of guests and suppliers in the computer system, reception cashier, concierge service
Member of the local Tourism Board
Department of Tourism - Government of the State District of Fernando de Noronha - EuropeOtherJanuary 2010 - January 2011
Member of the local Tourism Board - Assistance to local and foreign tourists, assistance and monitoring the press and the federal and state tourism board, responsible for updating and maintaining database from the stream of visitors from the island of Fernando de Noronha.
Front Desk Agent
Hotel Teju Acu Eco Pousada – Roteiros de Charme Association - EuropeOtherJanuary 2009 - January 2010
Front Desk Agent – Guest services, check-in and check-out, registration and update of guests and suppliers in the computer system, reception cashier, concierge service, operation with Desbravador System for Hotel Management (GH and PDV).
Hostel Native Lounge and Your Way Incoming Tour Operator - EuropeOtherJanuary 2008 - January 2009
Operational Manager – Guest services, sales, operations, reservations, financial department, check-in and check-out, customers and suppliers data-base, transfers in / out, purchasing , maintenance.
Travel and Tourism Consultant Freelancer
Opera Travel and Tourism Operator Ltda - EuropeOtherJanuary 2007 - January 2008
Travel and Tourism Consultant Freelancer – Guest services, sales, operations, reservations, issue of national and international tickets, development of itineraries forfait.
Founder and coordinator
Social Project “ProAgir” - EuropeOtherJanuary 2005 - January 2008
Social Project taked place at the association of residents of Conjunto Residencial Vale dos Sonhos, in the city of Goiania – GO – Brazil. Working for the welfare and education of 40 underprivileged children
Walker Tourism and Adventure Ltda - EuropeOtherJanuary 2005 - January 2007
Guest services, sales, operations, reservations, issue of national and international tickets, customer and suppliers data-base, creation and coordination of itineraries for ecotourism incoming tours, coordination of the Rally dos Sertões 2005, Expedition category.
Les Roches Marbella International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Marbella, SpainJanuary 2014 - June 2014
Bachelor Degree in Tourism Management
CEFET-GO - Goiânia, BrazilAugust 2002 - June 2007
PortugueseNative or fluent100%