Barbara Bagyinka

Barbara Bagyinka

Spa Recruiter Online Services at Spa Club Recruitment
Lives in Santiago, Chile

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About me

A highly talented Chilean/Hungarian Cruise Ship Crew Member with excellent leadership, communication , customer service and cross-cultural team management skills ; with 18 years of experience working in the Tourism and Hospitality industry in different geographical locations such as Chile (Easter Island Polynesia , Santiago, Elqui Valley),Spain ,The Netherlands, Switzerland ,UK, Norway, USA and luxury cruise ships around the globe. Adept at analyzing the organization’s critical business requirements, identifying deficiencies and potential opportunities, and developing innovative and cost effective solutions to enhance competitiveness, increase revenues, and improve profitability. I enjoy the challenges presented by a new/changing business and enjoy working to achieve goals and targets.
Proactive leader; capable of implementing quality standards to drive outstanding results ; self-starter and motivated professional, visionary, confident, empathetic, humble, highly organized, and scrupulously vigilant about details combined with the ability to work under pressure.
Out-of-the-box thinker and flexible team player who prospers in a fast-paced work environment based on past experience. Equipped with strong work ethic to effectively establish and cultivate solid customer relationships; honesty, integrity, unwavering personal and business ethics are my cornerstones.

I can say; I am passionate about the hospitality industry.

Experience

20 years

  • Spa Recruiter Online Services

    Spa Club Recruitment - Santiago, Chile

    Spa & Wellness
    September 2016 - Now · 3 years and 5 months

    Virtual international Recruiting Assistant at Spa Club Recruitment Santiago Chile; (with base office in Belgrade Serbia).

  • Hotel Spa Manager

    Hotel Hangaroa Eco Village & Spa - Easter Island, Chile

    Spa & Wellness
    September 2013 - May 2016 · 2 years and 9 months

    Successfully managed property day-to-day spa operations to achieve optimum performance, profitability, and 100% guest satisfaction.

  • Coach & Trainer

    Freelancer - New York, NY, United States

    Other
    January 2013 - June 2013 · 6 months

    Coach & Trainer in Holistic and Complementary Therapies at Freelancer. San Jose and Mountain View; California / Queens; New York.

  • Sales Associate Consultant

    Norwegian cruise line - Bermuda

    Retail
    August 2010 - December 2012 · 2 years and 5 months

    Flagship Retail Services Based in Miami

  • Spanish Language Teacher

    Freelancer - Amsterdam, Netherlands

    Other
    November 2009 - June 2010 · 8 months

    I worked with students in small 2/3 groups and adults in a personalized way to help develop their basic Spanish language reading and writing skills. Freelancer

  • Retail Store Manager

    Aymara Store - Barcelona, Spain

    Retail
    January 2009 - October 2009 · 10 months

    As Retail Store Manager I was responsible for the overall store management. I was able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively through motivation.

  • Guest Relations Manager Resident

    Ferrera Beach Apart Hotel - Palma, Spain

    Management
    July 2008 - December 2008 · 6 months

    Seasonal Job I served as the property Manager on Duty and I supervised all property operations , including room división housekeeping , front desk and back office.

  • Skin Care Specialist

    The Onboard Spa Company - Southampton, United Kingdom

    Spa & Wellness
    October 2007 - July 2008 · 10 months

    Educating guests on skincare and beauty. Providing honest and confident feedback to customers regarding products. Conducting treatments to the highest standard. Excellent guest service, promotions and advertisement of spa services. I conducted pre-sales activities like Seminars, Product Demonstrations and Presentations ; working in a target environment.

  • Assistant Purser

    Pullmantur Cruises - Madrid, Spain

    Administration & General
    January 2007 - August 2007 · 8 months

    Responsible for managing operations on the Front Desk and Back Office area dealing directly with the passengers of the Cruise Ship.

  • Assistant Spa Manager

    Hotel Spa Cochiguaz - La Serena, Chile

    Spa & Wellness
    January 2006 - June 2006 · 6 months

    Seasonal Job Coordinating with Hotel Owner & Director monitoring all spa operation.

  • Assistance Purser

    Pullmantur Cruises - Madrid, Spain

    Administration & General
    February 2003 - January 2005 · 2 years

  • Creative Visual Merchandiser

    UFF Vintage Store - Oslo, Norway

    Retail
    June 2002 - December 2002 · 7 months

    Freelancer I used my design skills to help promote the image, products and services of the store.

  • Sales

    Oslo Ski Center - Oslo, Norway

    Sales & Marketing
    November 2001 - April 2002 · 6 months

    Seasonal Job

  • Area Sales Representative

    Valle Nevado Ski Resort - Santiago Metropolitan Region, Chile

    Sales & Marketing
    May 2001 - September 2001 · 5 months

    Seasonal Job

  • Cultural Exchange Program

    Experiment Chile - Anchorage, AK, United States

    Other
    April 2000 - March 2001 · 1 year

    I participated in a Cultural Exchange program in Anchorage; Alaska.

  • Travel Agent and Tourism Consultant

    Tural Travel Agency - Santiago, Chile

    Tourism
    February 1998 - December 1999 · 1 year and 11 months

  • Travel Agent Trainee

    Turistime Travel Agency - Santiago, Chile

    Tourism
    March 1997 - August 1997 · 7 months

    Tourism Professional Practice.

Education

  • Master in Management and Team Management

    ENEB Business School - Barcelona, Spain

    May 2018 - August 2019

    Issued by ENEB Business School and University Isabel I de Castilla; Spain.

  • Diploma in Specialization in Coaching and Neuro-linguistic programming (NLP)

    ENEB Business School - Barcelona, Spain

    July 2017 - October 2017

    Issued by ENEB Business School and University Isabel I de Castilla; Spain.

  • Master in Hotel Management & Tourism

    ENEB Business School - Barcelona, Spain

    February 2017 - March 2019

    Issued by ENEB Business School and University Isabel I de Castilla; Spain.

  • Master in Business Administration MBA

    ENEB Business School - Barcelona, Spain

    October 2016 - February 2018

    Issued by ENEB Business School and University Isabel I de Castilla; Spain. MBA with the distinction of Cum Laude.

  • Licensed Esthetician

    CT Academy - Santiago, Chile

    January 2005 - March 2006

  • Tourism & Hospitality

    Centro de Estudios Turisticos CET - Santiago, Chile

    January 1995 - April 1997

Languages

4 languages

  • English

    Native or fluent

  • Spanish

    Native or fluent

  • Hungarian

    Professional working

  • French

    Limited working

Personal information

Nationalities

  • Hungarian

  • Chilean

Work Permits

  • Chile

  • European Union

Date of birth

January 03rd 1976

Driving License

Yes

Skills

20 skills

  •  Ability to handle difficult situations between
  • Bussiness Administratión
  • Coaching skills
  • Esthetician
  •  Excellent manager and time keeper.
  • Hotel Management
  • Human Resource Management
  • Marketing Strategy
  • Organizational skills
  • Planning and research skills.
  • Retail Management
  • Sales and revenue focused,
  • Seafarer
  • Self - motivating
  • Service Quality Improvement
  • Spa Hotel Operations
  • • strong interpersonal and communication skills
  • Strong leadership
  • Team Management
  • Visual merchandise
Connections
Paolo De Luca
Food Engineer, F&B Manager, F&B Consultant at De Luca Food Solutions
Jean Paul Bellanca M.
Spa Therapist (Looking for a new job opportunity) presso JPBM
Stijn Van Bleyenbergh
Junior Accountant at AccorInvest
View 24 connections
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