Barbara Brunati

Barbara Brunati

Front Office Agent (m/w) at Meliá Hotels International
Lives in Campione d'Italia, Italy
over 6 months ago

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Curiosity, flexibility and motivation are the pillars on which I have based my professional career. Throughout my entire work life, aside from continuously improving my technical skills, I have learned that nothing is to be taken granted, to live my challenges as stimuli and to face all with enthusiasm.
Over the years I have traveled extensively. I enjoyed journeys within Italy, Spain, France, Germany, the United Kingdom, the United States, Australia and the Middle East, all contributing to and enhancing my ability to empathize and better understand the needs of clients from all over the world. I continue reading the great authors of the past and I enjoy swimming and rowing to keep myself physically fit.

Experience

  • Front Office Agent (m/w)

    Meliá Hotels International - Campione d'Italia, Italy

    Front Office reception
    January 2018 - Now · 11 months

    In direct contact with the public, responsible for check-in and check-out of clients, provide information and assistance to guests. Consistently involved in all kinds of demanding problems-solving situations regarding the making or cancelling of individual reservations, types of rooms. Provide information to clients and the interested general public regarding hotel amenities, directions and general assistance to guests. In charge for the accurate maintenance of the City Ledger for general accounting purposes. Responsible for the compliance with the Quality standards set by the company.

  • Front Office Agent

    Hotel Eden (Splendide Royal SA) - Lugano, Switzerland

    Front Office reception
    May 2017 - October 2017 · 6 months

    In direct contact with the public, responsible for check-in and check-out of clients, provide information and assistance to guests. Consistently involved in all kinds of demanding problems-solving situations regarding the making or cancelling of individual reservations, types of rooms. Provide information to clients and the interested general public regarding hotel amenities, directions and general assistance to guests. Responsible for the accurate maintenance of the City Ledger for general accounting purposes.

  • Front Office Supervisor

    Hotel Admiral - Lugano, Switzerland

    Front Office reception
    May 2014 - April 2017 · 2 years and 12 months

    In direct contact with the public, responsible making room and facility reservations, for check-in and check-out of clients, provide information and general assistance to guests. Consistently involved in all types of demanding problems-solving client situations regarding the making or cancelling of individual reservations, types of rooms and provide information regarding hotel services and amenities. Responsible for the accurate maintenance of the City Ledger for general accounting purposes. Actively maintain commercial/business relationship with tour operators, travel agents and companies for revenue optimization purposes as well as maintain and monitor the Guest Satisfaction Program. Responsible for the training, development and follow-up of Front Desk new hires.

  • Front Office Agent (m/w)

    HolidayInn Lugano Center - Lugano, Switzerland

    Front Office reception
    June 2012 - April 2014 · 1 year and 11 months

    More than 15 years of positive experience in Front Office/Back Office hotel operations. People oriented with excellent interpersonal communication skills at all levels. Possess effective team leadership skills. Pragmatic, Energetic, Goal-Oriented Problem-Solver and decision-maker.

Education

  • Foreign Languages

    IULM Università di Lingue e Comunicazione - Milan, Italy

    November 1996 - April 1999

    Languages: English and French

  • diploma as Interpreter and Translator

    I.s.i.t. "F. Casati" - Como, Italy

    November 1992 - March 1996

    Languages: English and French

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • Spanish
    Full professional
    80%
  • German
    Professional working
    60%
  • Hebrew
    Notions
    20%

Skills

  • Back Office
  • Flexibility
  • Front Office
  • Good computer skills
  • Good decision maker
  • Microsoft office skills
  • Stong team work
Following
Les Bains d'Ovronnaz
Leytron, Switzerland
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