Barbara Giolo de Freitas

Barbara Giolo de Freitas

Butler at Hotel Emiliano
Lives in Pudong Xinqu, Shanghai, China
over 6 months ago

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Hello!My name is Bárbara, I am portuguese native speaker with english, spanish languages speaking skills, chinese skills are under construction, being improved everyday. I have positive attitude to work, passionate to provide unique opportunities and experiences for people. I came to China to study chinese, would love to add some professional experience during my time here. I am looking for an opportunity to experience an Hospitality Internship or Trainee in Shanghai.

Experience

  • Butler

    Hotel Emiliano - São Paulo, Brazil

    Guest Relations
    September 2016 - November 2017 · 1 year and 3 months

    Responsable for plan the stays and to be a reference point for them. Welcome guests, introduce the hotel and rooms facilities, region that we are placed in São Paulo, according to LHW standarts. Anticipating guest’s needs and unrivaled attention to details, maintain interaction and obtain specific individual needs, likes, and dislikes in order to create and maintain guest history files. Prepare the room for them arrivals. Garantee the quality of the service and assure that all guest request will be attended. Unpack and packing service as requested. Concierge. Shoeshine service. Prepare the honeymoon and birthday decoration for exemple. Attending operational meetings. maintain a high level of communication & feedback within the department. Provide a memorable experience.

Education

  • Hospitality Managment

    Universidad Europea de Madrid - Hospitality and Tourism Management - Madrid, Spain

    August 2015 - February 2016

  • Hospitality Managment

    Universidade Anhembi Morumbi - Hospitality and Tourism Management - São Paulo, Brazil

    July 2014 - June 2017

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Professional working
    60%
  • Spanish
    Limited working
    40%
  • Mandarin
    Limited working
    40%

Skills

  • Creative and opened mind
  • Customer and guest care.
  • Good at multitasking
  • Guest Service
  • Hotel experience
  • Love speaking to guests
  • Multicultural experience
  • Travel the world
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Tudor Stancescu
Director Of Rooms at InterContinental Hotels Group (IHG®)
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
View 27 connections
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