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Hello！My name is Bárbara, I am portuguese native speaker with english, spanish languages speaking skills, chinese skills are under construction, being improved everyday. I have positive attitude to work, passionate to provide unique opportunities and experiences for people. I came to China to study chinese, would love to add some professional experience during my time here. I am looking for an opportunity to experience an Hospitality Internship or Trainee in Shanghai.
Hotel Emiliano - São Paulo, BrazilGuest RelationsSeptember 2016 - November 2017 · 1 year and 3 months
Responsable for plan the stays and to be a reference point for them. Welcome guests, introduce the hotel and rooms facilities, region that we are placed in São Paulo, according to LHW standarts. Anticipating guest’s needs and unrivaled attention to details, maintain interaction and obtain specific individual needs, likes, and dislikes in order to create and maintain guest history files. Prepare the room for them arrivals. Garantee the quality of the service and assure that all guest request will be attended. Unpack and packing service as requested. Concierge. Shoeshine service. Prepare the honeymoon and birthday decoration for exemple. Attending operational meetings. maintain a high level of communication & feedback within the department. Provide a memorable experience.
Universidad Europea de Madrid - Hospitality and Tourism Management - Madrid, SpainAugust 2015 - February 2016
Universidade Anhembi Morumbi - Hospitality and Tourism Management - São Paulo, BrazilJuly 2014 - June 2017
PortugueseNative or fluent100%
- Creative and opened mind
- Customer and guest care.
- Good at multitasking
- Guest Service
- Hotel experience
- Love speaking to guests
- Multicultural experience
- Travel the world