Bassem Magdy

Bassem Magdy

Duty Manager at Wyndham Ramada Sharjah
Lives in United Arab Emirates
over 6 months ago

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Experienced Front Desk Supervisor with a demonstrated history of working in the hospitality industry. Strong operations professional skilled in Catering, Food & Beverage, MICROS, Front Office, and Hospitality Management.

Experience

  • Duty Manager

    Wyndham Ramada Sharjah - United Arab Emirates

    Asset Management
    September 2018 - Now · 5 months

    .

  • Night / Duty Manager

    IHG - InterContinental Hotels Group - Doha, Qatar

    Front Office reception
    May 2015 - April 2018 · 2 years and 12 months

    • Handling 525 hotel rooms and residence suites at largest hotel in the region with 8 restaurants and lounge. • Doing Night shift covering Financial Auditing. • Duty Manager in day shifts handling 40 line staffs. • Setting the Forecast and aiming the target for TSA Up-Selling and leading all FO team to achieve our monthly target. • Finished 41 courses Harvard Manage Mentor "HHM". • Part of Improved hotel ranking to be in top 10 InterContinental hotels AMEA from 66% to 87% • Outstanding results in InterContinental Brand Standard Audit for last 3 years 93% • Top 3 hotels in Qatar on TripAdvisor moving from number 20 in 2015 and maintaining • Moved booking.com ranking from 8.3 in 2015 to be 8.7 in 2017 and maintaining. • Top 1 hotel in AMEA on InterContinental Ambassador Enrollments 2014 & 2015. • One of the Top 3 Up-seller for last 5 years while handling DM shift. • One of the Top ICA & RC Enroller in last 6 years. • ‘Supervisor of the Month’ once in the year of 2015. • Most Improved InterContinental AMEA YOY 2015 & 2016 in Heartbeat guest satisfaction • Closing the Hotel’s high occupancy to 100% 4 times in the year 2017 & 2018. • Leading and supporting the team for our Winning Metrics & Brilliant Basics target and be in top 10 hotels in region. • First AID certificated

  • Front Office Supervisor

    InterContinental Hotels Group (IHG®) - Doha, Qatar

    Front Office reception
    August 2014 - May 2015 · 10 months

    • Acting Night Manager on shift covering Financial Auditing. • Setting the Forecast and aiming the target for TSA Up-Selling and leading all FO team to achieve our monthly target. • Completed 41 courses Harvard Manage Mentor "HHM". • Part of Improved hotel ranking to be in top 10 InterContinental hotels AMEA from 66% to 87% • Outstanding results in InterContinental Brand Standard Audit for last 3 years 93% • Top 3 hotels in Qatar on TripAdvisor moving from number 20 in 2015 and maintaining • Moved booking.com ranking from 8.3 in 2015 to be 8.7 in 2017 and maintaining. • Top 1 hotel in AMEA on InterContinental Ambassador Enrollments 2014 & 2015. • One of the Top 3 Up-seller for last 5 years while handling DM shift. • One of the Top ICA & RC Enroller in last 6 years. • ‘Employee of the Month’ once in the year of 2014 at InterContinental Doha the City. • Most Improved InterContinental AMEA YOY 2015 in Heartbeat guest satisfaction • Leading and supporting the team for our Winning Metrics & Brilliant Basics target and be in top 10 hotels in region.

Education

  • Accounting

    Cairo University - Cairo, Egypt

    September 2004 - July 2008

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Good in microsoft
  • Very good in Opera system
Connections
Mahmoud Sayed
Chef at Restaurant in egypt
Following
V Hotel, Curio Collection by Hilton
Dubai, United Arab Emirates
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