Beatrice Gitau

Beatrice Gitau

Human Resources Secretary at Al Ghurair Rayhaan by Rotana
Lives in Dubai, United Arab Emirates
over 6 months ago

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As you can see, I have had extensive vacation work experience in office environments, and service industries, giving me varied skills and the ability to work with many different types of people. I believe I could fit easily into your team.
I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for a company with a great reputation and high profile.
I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience. In case you do not have any suitable openings at the moment, I would be grateful if you would keep my CV on file for any future possibilities

Experience

  • HR Coordinator

    Swissotel Al Ghurair Hotel Managed by AccorHotels - Dubai, United Arab Emirates

    Human Resources
    July 2017 - Now · 1 year and 8 months

    • Assist in the management of the recruitment process as per Accor Standard to ensure vacancies are filled in a timely manner and with the most suitable candidate • Coordinate candidate arrivals to ensure all new joiners are integrated smoothly in the team • Conduct the Human Resources Orientation for new joiners to ensure they are familiar with the company policies, rules and regulations • Manage the leave administration to ensure accurate record keeping and have Employees avail their leave entitlements smoothly • Maintain up to date Employee files to ensure efficiency and compliance with Swissotel Human Resources Standards • Assist in the administration of Employee exit procedures to ensure leavers receive their final dues as per the Country Labour law • Preparing monthly presentation for colleagues gathering • Preparing SOP’s

  • Human Resources Secretary

    Al Ghurair Rayhaan by Rotana - Dubai, United Arab Emirates

    Human Resources
    July 2015 - Now · 3 years and 8 months

    • Assist in the administration of the recruitment process as per Rotana standards to ensure accuracy of documentation and filing • Prepare all necessary documents of new joiners to ensure payroll activation and the smooth integration of the new Employee to the team • Process administration requests efficiently to ensure Employee needs are met • Prepare requisitions to ensure adequate items and stationary are available for a smooth Human Resources operation • Assist leavers with their exit procedures to facilitate a smooth departure from the Hotel • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment • Comply with the hotel environmental, health and safety policies and procedures

  • Human Resources Clerk

    Al Ghurair Rayhaan by Rotana - Dubai, United Arab Emirates

    Human Resources
    September 2014 - July 2015 · 11 months

    • Assist in the administration of the recruitment process as per Rotana standards to ensure accuracy of documentation and filing • Prepare all necessary documents of new joiners to ensure payroll activation and the smooth integration of the new Employees to the team • Process administration requests efficiently to ensure Employee needs are met • Prepare requisitions to ensure adequate items and stationary are available for a smooth Human Resources operation • Assist leavers with their exit procedures to facilitate a smooth departure from the Hotel • File and update all Employee related documents in their personal files and HRIS, to ensure compliance with Company standards • Post new joiners and deletes leavers from the payroll system to maintain the HRIS and payroll systems always up to date • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment • Comply with the hotel environmental, health and safety policies and procedures

  • Recreation Receptionist

    Al Ghurair Rayhaan by Rotana - Dubai, United Arab Emirates

    Recreation & Leisure
    November 2012 - June 2014 · 1 year and 8 months

    • Greets guest immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlets hours, special VIP programs, events, etc. • Escort and direct all guest to their destinations, promote Inter-Hotel sales and in-house facilities, handle guest complaints and refer them as necessary, follows upon corrective action. • Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from guest arrival through departure, has full knowledge of Conrad Brand standards • Liaise closely with Concierge for local updates and events schedules and F&B for restaurant promotions, participates in regular meetings for all Front Office, Guest Relations and Executive Lounge team members to facilitate communications and smooth operations

Education

  • Higher Diploma in Human Resources

    Kabete Technical Training Institute - Nairobi, Kenya

    June 2007 - November 2008

  • Diploma in Business Management

    Kabete Technical Training Institute - Nairobi, Kenya

    August 2005 - September 2006

Languages

  • English
    Professional working
    60%

Other

  • Customer Service Representative

    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    • Opens customer accounts by recording account information.
    • Maintains customer records by updating account information.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Maintains financial accounts by processing customer adjustments.
    • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    • Prepares product or service reports by collecting and analyzing customer information.
    • Contributes to team effort by accomplishing related results as needed.
    • Issuing of the tickets

Connections
Gabriel Gutsa
Ranger and Ambassador of the Environment at The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert
Miguel Abreu
General Manager at Hotel - Casa de Vilar
Ann Njoroge
Waitress at Tamarind Tree Hotel
View 4 connections
Following
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