Becca Shellan

Becca Shellan

Rooms Division Management Trainee at Dorchester Collection
Lives in London, United Kingdom
over 6 months ago

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About me

Experienced Leader with a demonstrated history of working in the Hospitality/Retail industry. Skilled in Microsoft Word, Sales, Retail, Communication, Leadership and Presentation Skills. Strong operations professional with a International Hospitality and Tourism management (BSc Hons) focused in Hospitality / Tourism Management from University of Surrey.


6 years and 4 months

  • Rooms Division Management Trainee

    Dorchester Collection - London, United Kingdom

    Rooms division
    July 2018 - Now · 8 months

    Ultimate Leaders program 2018.

  • Front Office Agent

    London Marriott Hotel County Hall - London, United Kingdom

    Front Office reception
    February 2018 - July 2018 · 6 months

  • Guest Service Trainer and Dispatcher

    Walt Disney World Swan and Dolphin Resort - Orlando, FL, United States

    Guest Relations
    November 2016 - October 2017 · 1 year

    Working within Disney at a leading Starwood/Marriott resort, with over 2200 room’s complex wide. Fully trained in four different departments including Recreation, Concierge, Guest services and Front desk. Completed 2 Standards of procedures for the Guest Services department, restructured the training program and daily checklists for staff. Often assisting the housekeeping and Engineering department. Training all new staff and managers within Guest services. Using programs such as Lightspeed. Synergy and Starguest. Being a Super User and Starguest system leader for the hotel.

  • Rooms division intern

    Walt Disney World Swan and Dolphin Resort - Orlando, FL, United States

    Rooms division
    November 2016 - October 2017 · 1 year

    Recreation Concierge Guest services- Team Trainer, Starguest Leader/Super user Front Desk

  • Operations- Team Trainer

    Merlin Entertainments plc - London, United Kingdom

    May 2014 - October 2016 · 2 years and 6 months

    Working within the Operations team responsible for guest flow, ride operation, and queueing to ensure tours of the attraction are run efficiently and safely. Working hard to meet and exceed KPI scores. Ensuring Merlin's industry leading standards of visitor experience. Regular use of a radio system. Enforcement of health and safety and other procedures. Training new team members in ride operations to the highest standards. Ensuring all new team members feel comfortable within their job role, and follow all correct procedures including health and safety.

  • Assistant Floor Manager

    BHS - Bromley, United Kingdom

    August 2012 - April 2014 · 1 year and 9 months

    Managing a team, pushing staff to be the best and give exceptional customer service, preparing rotas for my team, supporting the sales floor manager, dealing with customer complaints and issues in store, having a management till number, cash handling, training staff on tills, Driving sales, authorising refunds at customer service. Training staff to sell Freedom cards and pushing card sales in order to meet target. Dealing with figures and feeding them back to staff so they know their targets. Having more responsibility for example unlocking and locking up the store. Supporting my team by giving extra training in areas needed, completing back to work forms and other paperwork. Knowing information about all areas and departments.



1 language

  • English

    Native or fluent


10 skills

  • Communication
  • Customer-service
  • Guest Relations
  • Hospitality Management
  • Presentation
  • Sales
  • Staff-training
  • Team Leadership
  • Team Management
  • Team working
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