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Experienced Leader with a demonstrated history of working in the Hospitality/Retail industry. Skilled in Microsoft Word, Sales, Retail, Communication, Leadership and Presentation Skills. Strong operations professional with a International Hospitality and Tourism management (BSc Hons) focused in Hospitality / Tourism Management from University of Surrey.
6 years and 4 months
Rooms Division Management Trainee
Dorchester Collection - London, United KingdomRooms divisionJuly 2018 - Now · 8 months
Ultimate Leaders program 2018.
Front Office Agent
London Marriott Hotel County Hall - London, United KingdomFront Office receptionFebruary 2018 - July 2018 · 6 months
Guest Service Trainer and Dispatcher
Walt Disney World Swan and Dolphin Resort - Orlando, FL, United StatesGuest RelationsNovember 2016 - October 2017 · 1 year
Working within Disney at a leading Starwood/Marriott resort, with over 2200 room’s complex wide. Fully trained in four different departments including Recreation, Concierge, Guest services and Front desk. Completed 2 Standards of procedures for the Guest Services department, restructured the training program and daily checklists for staff. Often assisting the housekeeping and Engineering department. Training all new staff and managers within Guest services. Using programs such as Lightspeed. Synergy and Starguest. Being a Super User and Starguest system leader for the hotel.
Rooms division intern
Walt Disney World Swan and Dolphin Resort - Orlando, FL, United StatesRooms divisionNovember 2016 - October 2017 · 1 year
Recreation Concierge Guest services- Team Trainer, Starguest Leader/Super user Front Desk
Operations- Team Trainer
Merlin Entertainments plc - London, United KingdomOtherMay 2014 - October 2016 · 2 years and 6 months
Working within the Operations team responsible for guest flow, ride operation, and queueing to ensure tours of the attraction are run efficiently and safely. Working hard to meet and exceed KPI scores. Ensuring Merlin's industry leading standards of visitor experience. Regular use of a radio system. Enforcement of health and safety and other procedures. Training new team members in ride operations to the highest standards. Ensuring all new team members feel comfortable within their job role, and follow all correct procedures including health and safety.
Assistant Floor Manager
BHS - Bromley, United KingdomManagementAugust 2012 - April 2014 · 1 year and 9 months
Managing a team, pushing staff to be the best and give exceptional customer service, preparing rotas for my team, supporting the sales floor manager, dealing with customer complaints and issues in store, having a management till number, cash handling, training staff on tills, Driving sales, authorising refunds at customer service. Training staff to sell Freedom cards and pushing card sales in order to meet target. Dealing with figures and feeding them back to staff so they know their targets. Having more responsibility for example unlocking and locking up the store. Supporting my team by giving extra training in areas needed, completing back to work forms and other paperwork. Knowing information about all areas and departments.
International Hospitality and Tourism management (BSc Hons)
University of Surrey, School of Hospitality and Tourism Management - England, United KingdomSeptember 2014 - June 2018
Native or fluent
- Guest Relations
- Hospitality Management
- Team Leadership
- Team Management
- Team working