Belinda Humphries

Belinda Humphries

Head of Services at Royal Household
Lives in Cape Town, South Africa
over 6 months ago

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A professional head of service/restaurant manager with extensive international experience at senior level both in 5* restaurants and also a royal household, with the ability to train a team of staff to a very high level improving service standards whilst maintaining budget

Experience

  • Head of Services

    Royal Household - Doha, Qatar

    F&B service
    February 2018 - July 2018 · 6 months

    I was recruited to build and train a team of butlers/waitresses in the palace of a member of the Qatari royal family [2 adults and 4 children], establishing SOPs and raising the standard of service within the palace. I trained a team of 5 staff from 3 different countries, teaching them all types of service [including silver service], correct set up for various functions both inside and outside, managed functions and parties for the family, and managed all service during Ramadan. Also responsible for menus through liaison with the head chef and pastry chefs, nutritionist and palace manager.

  • Manager

    Sage and Sirloin - Manama, Bahrain

    F&B service
    November 2016 - October 2017 · 12 months

    Sage and Sirloin is an exclusive delicatessen and butchery which was intended to be rolled out so that there would be new branches in Bahrain. Unfortunately, the planned expansion did not take place and the management of just one outlet was not enough for me. I was entirely responsible for the daily operation of the delicatessen and butchery, devising and implementing new menu items, managing external catering including several functions for royal family members, and barbeques. I also trained all new staff to high standards.

  • Restaurant Manager

    Le Royal Meridien - Abu Dhabi, United Arab Emirates

    F&B service
    January 2015 - May 2016 · 1 year and 5 months

    Managing the daily operations of the all-day dining restaurant, serving both buffet and an a la carte menu with a multinational team of 15 to provide quality service to guests in line with hotel standards Overseeing the monthly training plans and training of staff Planning and implementation of new promotions and events Responsible for scheduling of staff, monthly payroll, preparing monthly P&L reports and forecasting, keeping in line with monthly budget

  • Restaurant manager

    Grand Hyatt Muscat - Muscat, Oman

    F&B service
    September 2010 - December 2014 · 4 years and 4 months

    Managing the daily operations of the all-day dining restaurant, serving both buffet and an a la carte menu with a multinational team of 23 to provide quality service to guests in line with hotel standards Responsible for scheduling of staff, monthly payroll, preparing monthly P&L reports and forecasting, keeping in line with monthly budget Developing training plans and ensuring trainings are carried out in accordance with hotel standards.

Education

  • The Cape Town Hotel School of the Cape Peninsula University of Technology - Cape Town, South Africa

    January 1998 - December 2000

Languages

  • English
    Native or fluent
    100%
  • German
    Limited working
    40%

Skills

  • Attentive to detail
  • Customer focus
  • Highly adaptable
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