Benedetta Marchesi

Benedetta Marchesi

Student from Les Roches International School of Hotel Management
Lives in Crans-Montana, Switzerland

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About me

Graduating in February 2020, I am looking forward to a highly successful career in the hospitality industry. As being a very motivated individual, my goal is to further develop myself, keep offering outstanding quality of services for my employer and travel as per the operational needs.


1 year and 5 months

  • Rooms Division Cross Training

    Four Seasons - Kyoto, Japan

    Rooms division
    September 2018 - January 2019 · 5 months

    Excellent customer service; selling various hotel facilities, monitoring activities; engaging with all guests and visitors, creating critical connections with VIPs; understanding customer’s needs and providing personalized solutions.

  • Human Resources Trainee

    Royal Garden Hotel London - London, United Kingdom

    Human Resources
    February 2018 - July 2018 · 6 months

    Supporting the recruitment process: CV selection and screening, assisting interviews; assisting the L&D Officer in preparing and conducting induction; leading ad-hoc hr projects.

  • Spa Concierge - Spa Administration

    Mandarin Oriental - Milan, Italy

    Spa & Wellness
    January 2017 - June 2017 · 6 months

    Reservations, assisting guests with any requirement; supporting administrative tasks; creating training plans, training new colleagues, leading Health and Safety project, developing SOPs, P&Ps.


Currently studying


5 languages

  • Spanish

    Native or fluent

  • Italian

    Native or fluent

  • English

    Native or fluent

  • French

    Limited working

  • German


Personal information


  • Italian

Work Permits

  • European Union

Date of birth

October 27th 1996

Driving License



4 skills

  • Active listening
  • Excellent people skills
  • Good customer service
  • hotel sales
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