Benjamin Vacher

Benjamin Vacher

Hotel General Manager at Manali Lodge
Lives in Spain

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About me

Senior hospitality and tourism industry expert with 15 years experience.

Master Degree at Vatel Lyon Business School, I am specialized in general management of luxury hotels and restaurants, with a real and varied professional experiences in opening and pre opening. I am totally dedicated to my profession, which turns out to be more of a passion than a job.

I had the opportunity to supervise international teams and thus develop my sense of management. Developing the turnover of a company while improving the quality of service are objectives that I have achieved during my international experiences, whether in France, United Kingdom, Australia, Morocco, Spain, Portugal and Caribbean .

Fluent in French-English-Spanish- Portuguese (also speaking Catalan and some Moroccan arabic), my knowledge in general management, marketing, sales, communication, F&B and my faculties of adaptation are all assets that I could put at your entire disposal.

I remain listening to any General management position.

Benjamin

Experience

9 years and 6 months

  • Hotel General Manager

    Manali Lodge - Courchevel, France

    Management
    October 2021 - May 2022 · 8 months

    5* Luxury Hotel in Courchevel general management. Hotel reopening.

  • Director Business Development - Pre-opening & opening

    Habitation Saint-Charles - Guadeloupe

    Management
    July 2020 - August 2021 · 1 year and 2 months

    Pre-Opening & Opening of Habitation Saint-Charles, Boutique-Hotel First luxury 4* Hotel in Basse-Terre Island Guadeloupe FWI. 10 luxury hotel rooms, 8 lodges with Jacuzzis, and 3 premium villas with private pools Gastronomic Restaurant with refined Bar and Spa Development and general management: -Finalization of constructions with technical teams and architects, working on all finishing’s, pricing and buying of all hotel and restaurant equipment’s and materials -Adaptation and setup of all the Hotel process and legal documents, recruitment and training of all staff -Implementation of standards and procedures -Preparation of safety and accessibility committee before opening -Benchmarking pricing for the hotel, the restaurant and the spa, constructions of menus, food and beverage costs - Establish global Sales & Commercialization strategy -Implement the hotel’s Marketing Communications Strategy (hotel’s business plan & communication, corporate identity, goals, tactics, budget and actions). Supervise Digital Marketing strategy and manage the production of all communication materials (brochure, videos, photography).

  • General Manager

    Food Lover Tour - Porto, Portugal

    Management
    January 2019 - June 2020 · 1 year and 6 months

    General Manager - Portugal -Creation & launching of the subsidiary of the group in Portugal -Business development in Lisbon & Porto -Managing operations, CRM, staff & recruitment -Driving marketing strategy and sales in B2B & B2C -Analysis of the financial reports & statistics -Sales performance : CSAT scores over 94% (>3000 guests)

  • Country Manager Spain & Portugal

    Family Twist - Barcelona, Spain

    Management
    January 2017 - December 2018 · 2 years

    Company expert & representative in Spain / Creation & launch of new destinations (Barcelona & Madrid) Definition and development of new activities & luxury circuits for high-end guests / Driving sales in Spain Communication for social networks & web content / Monitoring of guest stays / CRM & luxury concierge

  • Hotel General Manager

    Palais Sebban 5* - Marrakesh, Morocco

    Management
    January 2016 - December 2016 · 1 year

    Analysis of the financial reports and statistics / Annual budget setting / Cost Control & Revenue Increase Hotel maintenance and room inspection / Control of the regulations and security obligations / CRM Driving sales & marketing strategy / Manage staffing and recruitment / Coordination between departments

  • Co Fonder & Associate

    Hospitality Agency - Marrakesh, Morocco

    Management
    January 2015 - December 2016 · 2 years

    Hospitality & restaurant consulting / Management & sales support / Training / Analysis & Diagnostics

  • Director Marketing Sales & Communication

    Palais Sebban 5* - Marrakesh, Morocco

    Sales
    June 2014 - January 2016 · 1 year and 8 months

    Development of business & marketing strategy / Marketing Plan / Community management Profitability development / Improvement of sales & Revpar / Yield management / Cost Control Implementation of marketing actions / Venue & event organization / Contract / Loyalty program / CRM

  • Manager F&B Assistant

    Prince Alfred - Victoria, Australia

    F&B Management
    January 2014 - June 2014 · 6 months

    Banquet & seminar manager / Stock management, deliveries and orders Profitability development / Improvement of sales / Cost management / Marketing strategy

  • Bar Manager

    B Lodge Hotel - Barock Cafe - Saint-Tropez, France

    Bar
    April 2013 - September 2013 · 6 months

    Marketing & Promotional actions development / Customer relation management Stock management, deliveries and orders / Bar service training / Community management & social media

  • Sales Assistant

    Fairmont Rey Juan Carlos I - Barcelona, Spain

    Sales
    April 2012 - November 2012 · 8 months

    Venue & Event Organization / Guest Relation / Respond to sales enquiries and preparing proposal Development of an innovative project : Promotion of the Hotel in the BRICS countries

Education

  • Vatel Lyon (France) - Lyon, France

    August 2008 - June 2013

  • Master Degree - MBA

    International Hotel Business Management School Vatel - Lyon, France

    August 2008 - April 2013

    Master Degree with mention in International Hotel Business Management School Vatel - Lyon

Languages

6 languages

  • English

    Native or fluent

  • French

    Native or fluent

  • Spanish

    Native or fluent

  • Portuguese

    Full professional

  • Catalan

    Professional working

  • Arabic

    Limited working

Personal information

Nationalities

  • French

Work Permits

  • European Union

Date of birth

February 26th 1990

Driving License

Yes

Skills

17 skills

  • Analytics
  • Banquets
  • Budget
  • Community management
  • Cost control
  • Director
  • Events
  • Food & Beverage
  • General Manager
  • Hospitality Industry
  • Hospitality Management
  • Hotel strategy
  • Human Resources
  • Languages
  • Marketing
  • Sales
  • Team management skills

Additional Information

3 informations shared

Connections
Olivier Bracard
Co-Founder & CEO at Hosco
ARVIND PANCHAL
Network Administrator at Wafra Group of Compaines
Zhandra Fuentes
PR & Marcom Manager at Hosco
View 54 connections
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