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About me
Désireux de m'investir dans un nouveau challenge qualitatif en créant une expérience client singulière.
Experience
21 years and 4 months
-
Adjoint de direction
Hôtel Le Quartier Bercy Square - Paris, France
ManagementOctober 2018 - March 2019 · 6 months -
Chef de Réception
Adagio Access Paris Reuilly - Paris, France
ReceptionJuly 2018 - October 2018 · 4 months -
Assistant chef de réception
Kyriad Paris nord porte de Saint Ouen - Saint-Ouen, France
ReceptionJuly 2016 - July 2018 · 2 years and 1 month -
Assistant Chef de Réception
Alliance hôtel - Saint-Ouen, France
ReceptionJanuary 2012 - June 2016 · 4 years and 6 months -
Assistant chef de réception
Holiday Inn Paris porte de Saint Ouen - Saint-Ouen, France
ReceptionApril 2008 - December 2011 · 3 years and 9 months -
Senior Receptionist
Dunboyne Castle Hotel And Spa - Dunboyne, Ireland
ReceptionOctober 2006 - March 2008 · 1 year and 6 months -
Chef de Brigade
Hôtel Lutetia - The Set Hotels - Paris, France
ReceptionAugust 2002 - October 2006 · 4 years and 3 months -
Night Manager
Hôtel Lutetia - The Set Hotels - Paris, France
ReceptionJune 2001 - July 2002 · 1 year and 2 months -
Premier de Réception
Tulip Inn - Bussy-Saint-Georges, France
ReceptionJune 2000 - May 2001 · 1 year -
Réceptionniste
Château de Montreuil - Montreuil, France
ReceptionJuly 1999 - December 1999 · 6 months -
Night auditor
Hôtel du Parc - Hardelot-Plage, Neufchâtel-Hardelot, France
ReceptionJuly 1997 - June 1999 · 2 years
Education
-
Mention complémentaire Accueil-réception
Lycée hotelier du Touquet - Le Touquet, France
September 1996 - June 1997 -
Baccalauréat technologique hotelier
Lycée hotelier du Touquet - Le Touquet, France
September 1993 - June 1996 -
Brevet d'études professionnelles service et commercialisation
Lycée hotelier du Touquet - Le Touquet, France
September 1991 - June 1993 -
Certificat d'aptitude professionelles serveur
Lycée hotelier du Touquet - Le Touquet, France
September 1991 - June 1993
Languages
3 languages
-
French
Native or fluent
-
English
Full professional
-
Spanish
Professional working
Personal information
Nationalities
-
French
Driving License
Yes
Skills
18 skills
- Accueil clientéle
- Coaching d'équipe
- commentaires clients
- communication avec les agences de voyages
- Conciergerie
- Contrôle d'activité
- Contrôle de caisse
- Gestion d'équipe
- Gestion des débiteurs
- Gestion des plaintes
- Gestion des stocks
- Optimisation du remplissage / yield management
- Préparation et animation de réunions de service
- Quotations séminaires et groupes
- Suivi des commissions
- Taritement des commentaires clients
- Traitement des plaintes
- Veille commerciale
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- Driving License
- Phone Number
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