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Able to work on own initiative and as part of a team. Proven leadership skills involving managing, developing and motivating teams to achieve their objectives .First-class customer service and problem solving skills. Dedicated to maintaining high quality standards.
Mangiamo Italian Restaurant - Abu Dhabi, United Arab EmiratesF&B serviceSeptember 2017 - Now · 1 year and 3 months
Oversee all front and back of the house restaurant operations Ensure customer satisfaction through promoting excellent service Respond to customer complaints tactfully and professionally Maintain quality control for all food served Analyze staff evaluations and feedback to improve the customer’s experience Project future needs for goods, kitchen supplies, and cleaning products; order accordingly Oversee health code compliance and sanitation standards Look for ways to cut waste and decrease operational costs Generate weekly, monthly, and annual reports Train new employees and provide ongoing training for all staff Attend quarterly P&L meetings Provide excellent customer service to guests
Assistant Branch Manager
Spurs Steak Ranche - Cape Town, South AfricaF&B serviceDecember 2015 - July 2017 · 1 year and 8 months
training and supervising staff agreeing and managing budgets planning menus ensuring compliance with licensing, hygiene and health and safety legislation/guidelines promoting and marketing the business overseeing stock levels ordering supplies producing staff rotas handling customer enquiries and complaints taking reservations greeting and advising customers problem solving preparing and presenting staffing/sales reports keeping statistical and financial records assessing and improving profitability setting targets handling administration and paperwork liaising with customers, employees, suppliers, licensing authorities and sales representatives making improvements to the running of the business and developing the restaurant.
GUEST SERVICES AGENT
CROWNE PLAZA HARARE - Harare Central, Harare, ZimbabweFront Office receptionJanuary 2010 - December 2015 · 5 years and 12 months
Front Of House position which required adherence to IHG set standards and operating proceedures that included the offering of a welcome drink to guests as they soon as come for check in ,allocating of rooms to all checking in guests ,receiving payments ,attending to guests issues and following with respective departments on guests issues and complaints. Use of Opera Hotel systems on all transactions and walk in bookings . Checking out and seeing guests off as they leave the hotel after the end of they their stay and wishing them a safe travel on their journeys Making sure that all online bookings are confirmed and correct rates are put in place and also the payment methods
GUEST SERVICES AGENT
QUAYSIDE HOTEL - Simon's Town, Cape Town, South AfricaFront Office receptionJanuary 2009 - October 2009 · 10 months
Front Of House position that involves receiving guests and welcoming them to the hotel,offering them a welcome drink and checking the correspondence of their bookings, Guests room allocation and check in ,also receiving payments from all guests upon check or check out. Arranging airport transfers and making sure that all is in order before guests arrival Checking room status for all intended rooms and pushing housekeeping to get rooms ready in time for early check ins Linking with various departments to ensure service is provided at its very best Using Opera and cash handling also charging credit cards Banking of cash
graduate school of marketing -institute of marketing management - Cape Town, South AfricaJanuary 2006 - December 2008
Diploma in Marketing from Institute Of Marketing Management IMM -South Africa
EnglishNative or fluent100%
- Creativity and innovation
- Good sense of humor
- Very creative
- Work hard
- Yes I Can
Attached is my academic certificates and qualificationsDownload the file