Berta Vilaro

Group Operations Coordinator at Travel Services Europe
Lives in Barcelona, Spain
over 6 months ago

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With great passion for languages, I am a receptive and open mind person, able to communicate well with people at all levels. I am very detailed oriented and enjoy planning and organizing all kind of services and events.
I enjoy working diligently to ensure goals are met and daily operations run smoothly

Experience

  • Group Operations Coordinator

    Travel Services Europe - Barcelona, Spain

    Tourism
    February 2014 - Now · 4 years and 12 months

    I organize and plan services provided for groups of Americans (USA) travelling within Europe. The role involves operating and organizing tour movement throughout the whole of Europe. I am expected to provide excellent organizational and customer service skills and ensure that budgets are met and tours are successful. I deal and negotiate with a variety of suppliers including hotels, coach companies, guides, restaurants and admissions. We must show confidence and strength to deal with problems in a reactive, creative and spontaneous way.

  • Cabin crew member

    Vueling - Barcelona, Spain

    Hostess
    February 2013 - February 2014 · 1 year and 1 month

    I provided personal services to ensure the safety and comfort of airline passengers. As part of the crew member team, I performed all safety procedures before and after take- off, and looked after the passengers, assisting them as they boarded on the plane.

  • Online Travel Agent

    eDreams - Barcelona, Spain

    Administration & General
    January 2012 - January 2013 · 1 year and 1 month

    I was responsible for helping customers select and organize their holidays on a limited budget. I managed the billing system and made reservations and flight arrangements through GDS Amadeus and Edreams’s platform.

  • Hotel Receptionist

    Barceló Raval - Barcelona, Spain

    Tourism
    January 2010 - January 2011 · 1 year and 1 month

    My duties included welcoming guests to the hotel, making reservations for them and attending their needs while staying at the hotel. I also organized and took care of groups

Education

  • Escola Comerç Internacional

    September 2010 - September 2011

  • Escola Universitària de Turisme i Direcció Hotelera de la UAB - Barcelona, Spain

    September 2006 - September 2010

Languages

  • Catalan
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • French
    Full professional
    80%
  • English
    Full professional
    80%
  • Italian
    Professional working
    60%
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