Ali Berte

Ali Berte

Lodging Content Associate at Expedia France
Lives in Paris, France
over 6 months ago

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About me

A commercially-minded French professional with acquired experience in the Hospitality, Restaurant Management and Tourism, with a strong customer-relationship focus.
Seeking for a dynamic company where I can learn and achieve the objectives set.

Experience

6 years and 8 months

  • Lodging Content Associate

    Expedia France - Paris, France

    Tourism
    April 2018 - Now · 11 months

  • Front Office Receptionist

    Le Tsuba Hotel - Paris, France

    Front Office reception
    August 2017 - April 2018 · 9 months

    • Check in / Check out, • Reservation management, • Billing & Payment, • Closing cash desk, • Conciergerie, • Handling complaints, • Master of the Software Protel, Upsell.

  • Front Office Receptionist

    Hotel Villa Glamour - Paris, France

    Front Office reception
    May 2017 - July 2017 · 3 months

  • Delivery Operation Supervisor

    Foodora - Paris, France

    Logistics
    March 2016 - April 2017 · 1 year and 2 months

    • Managing order flow through the Foodora dashboard, • Management of delivery times and areas for optimal service, • Telephone communication with drivers and restaurants, • Training of personnel, Supervision of the service of the delivery operations, • Participated in the implementation of the process in order to optimize the quality of service.

  • Internship Responsible of Customer relation Tourism & Leisure

    4 roues sous 1 parapluie - Paris, France

    Sales & Marketing
    November 2015 - February 2016 · 4 months

    • Answer to incoming requests, • Designing customized offers, • Negotiate and sale of services, • Auditing of customer satisfaction.

  • Senior Waiter

    Le 5 Codet - Paris, France

    F&B service
    July 2015 - September 2015 · 3 months

    • Take orders from customers for both food and beverage, • Deliver orders to customers from the bar and kitchen, • Pleasant / Polite conversation with customers, • Answer any questions about the restaurant or menu-choices, • Table Laying and replacing glasses / cutlery.

  • Host

    Sofitel Le Faubourg - Paris, France

    F&B other
    May 2015 - June 2015 · 2 months

    • Physical and telephone reception of clients, • Escort the guest into their table, • Using the software's Fork, • Taking and managing onlines and telephone reservations.

  • Restaurant Supervisor

    Côte Brasserie St Katerine's Docks - Paris, France

    F&B service
    October 2014 - May 2015 · 8 months

    • Ensure the smooth running of table service, Staff Training, • Managing the rota's staff, • Resolve customer complaints, • Dealing the delivery of goods (Soft Drinks, Wines, Spirits, Liqueurs).

  • Senior Waiter

    Ficher's - Paris, France

    F&B service
    April 2014 - September 2014 · 6 months

    • Take orders from customers for both food and beverage, • Deliver orders to customers from the bar and kitchen, • Pleasant / Polite conversation with customers, • Answer any questions about the restaurant or menu-choices, • Table Laying and replacing glasses / cutlery.

  • Internship Commercial Assistant

    Una Coopec-CI - Paris, France

    Sales & Marketing
    April 2013 - June 2013 · 3 months

    • Analyze the products and services of the company, • Examine the level of sales of each product, identifying successful products, • Work with the marketing, communication, financial and sales departments of the company.

  • Fashion Model

    Sakina M'sa - Paris, France

    Other
    March 2013 - March 2013 · 2 months

    • Promoted new designs, clothes, advertisements, films and videos, • Promoted clothing, designs in a runway to introduce the new collection of the shop. • www.sakinamsa.com/blue-line

  • Restaurant Supervisor

    Le Madrigal - Paris, France

    F&B service
    June 2012 - April 2014 · 1 year and 11 months

    • In-charge of both the breakfast and lunch period, • Managing a team of 15 waiters and waitresses, • Dealing with any customer complaints to ensure a smooth / happy service, • Dealt with the rota, payroll, staff queries, orders, deliveries and suppliers, • Overseeing the general running of the restaurant in the absence of the manager, • Overseeing large-scale summer events such as “Tour de France” or “The National Party”.

Education

  • MBA International Hospitality & Luxury Brand Management

    CMH Paris - Centre de Management Hôtelier International - Paris, France

    August 2015 - November 2017

    Modules: Luxury Brand Management, International Business, Communication & Marketing, Hospitality Management, Corporate Finance. 2016 Research Papers : The importance of Brand experience in Luxury Hospitality.

  • Bachelor of Science in International Hospitality Management

    CMH Paris - Centre de Management Hôtelier International - Paris, France

    January 2015 - January 2016

    Research Paper Validation: The elaboration of a brand experience strategy for boutique hotels.

  • Bachelor's Degree Business Development Manager

    Weller International Business School - Paris, France

    October 2013 - September 2014

    Modules: Brand Management, Strategy Marketing and Communication, General Management, Finance, Negotiation, Labour Law. Project Included:  Creation of a chocolate brand "Ivory" in order to support a charity cause.

  • Dut (bac+2) in Marketing techniques, specializing in International Trade

    University Paris Sud XI (IUT of Sceaux) - Paris, France

    September 2011 - July 2013

    Modules: Merchandising, Marketing & Communication, Customer relationship, Sales, Commercial Law Project Included: Realization of an advertising campaign for "Maître Parfumeur et Gantier" to launch a range of fragrances. Two products lines: Gaia for the women and Ouranos for the man. Setting up a merchandising plan to improve the clarity and value of brand products "L’or" in the supermarket Monoprix.

  • A Level in Science and Technology Management, major in marketing

    Rosa Parks High School - Montgeron, France

    September 2010 - July 2011

    Qualified with Honors.

Languages

4 languages

  • French

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Limited working

  • Japanese

    Notions

Skills

11 skills

  • Able to deal with stress
  • Branding
  • Customer and guest care.
  • Digital communication
  • Effective time management
  • Flexibility and adaptability
  • Friendly and positive
  • Handling guest complaint
  • Lifelong learner
  • Quick learner
  • Strong customer service

Additional Information

1 information shared

  • Blog Ali and Brands

    Blog Ali and Brands

Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Ken Hopstaken
Human resources and Administration at Eurostars Hotels
Sean Ralph
International HR Research Consultant at LATZER ASSOCIATES GROUP GmbH
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