Bertrand Hamaide

Bertrand Hamaide

Front Office Manager at Hôtel Barsey by Warwick
Lives in Brussels, Belgium

Join Hosco and view Bertrand's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

About me

Providing a safe working environment, motivating the staff members and lead the team by example to ensure that the Front Office team gives excellent guest service that encourages guests to return and to recommend our property.

Experience

21 years and 7 months

  • Front Office Manager

    Hôtel Barsey by Warwick - Brussels, Belgium

    Rooms division
    June 2019 - Now · 8 months

  • Accreditation

    European Instution - Brussels, Belgium

    Back Office
    November 2018 - June 2019 · 8 months

  • Manager Front Office

    Thon Hotel Bristol Stephanie - Brussels, Belgium

    Rooms division
    July 2015 - November 2018 · 3 years and 5 months

    Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

  • Assistant Front Office Manager

    Thon Hotel Bristol Stephanie - Brussels, Belgium

    Rooms division
    March 2013 - June 2015 · 2 years and 5 months

    Oversee the daily operations of the Front Office, ensuring seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay. Supervise the employees of the Front Office Department by delegating job assignments and managing the work environment to ensure maximum efficiency while maintaining service standards.

  • Front Office Shift Leader

    Thon Hotel Bristol Stephanie - Brussels, Belgium

    Rooms division
    May 2010 - March 2013 · 2 years and 11 months

    Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

  • Assistant Night Manager

    Le Plaza Brussels - Brussels, Belgium

    Rooms division
    June 2007 - April 2010 · 2 years and 11 months

    Responsible for the financial aspects of the hotel. Perform nightly audits and oversee the accounts receivable. Prepares daily credit limit and cash reports. Maintains guest accounts. Will print out and deliver the bills to those checking out. Can make corrections or adjustments to bills as needed

  • Assistant Night Manager

    Hôtel Barsey by Warwick - Brussels, Belgium

    Rooms division
    June 2004 - June 2007 · 3 years and 1 month

    Responsible for the financial aspects of the hotel. Perform nightly audits and oversee the accounts receivable. Prepares daily credit limit and cash reports. Maintains guest accounts. Will print out and deliver the bills to those checking out. Can make corrections or adjustments to bills as needed

  • Night Auditor

    Le Châtelain Boutique Hotel - Brussels, Belgium

    Rooms division
    March 2003 - June 2004 · 1 year and 5 months

    Responsibilities include providing unparalleled guest service during registration, departure and all guest interactions. Balance the daily revenues from all outlets. Research and fix any discrepancies. Ensure all credit cards from each outlet balance and transmit daily. Perform close out procedures for the day. Input all revenue into the Daily Managers Report and distribute all closing reports to appropriate departments

  • F&B Supervisor

    Thon Hotel Bristol Stephanie - Brussels, Belgium

    F&B service
    May 2001 - March 2003 · 1 year and 11 months

    Oversees the process while simultaneously ensuring food quality, service and cleanliness standards are maintained throughout shifts. One way you operate efficiently is by scheduling enough workers to handle busy periods

  • Bartender

    HOLIDAY INN DIEGEN - Brussels, Belgium

    F&B service
    July 1998 - May 2001 · 2 years and 11 months

    Supervises and trains employees in their respective duties as bartenders, cocktail waitresses or cleanup crews. Teaches employees how to prepare and deliver drinks, how to properly handle food and money, and how to set up the bar at the beginning of a shift and break it down at the end of a shift. The lead bartender creates the schedules for each shift and makes certain the bar has enough employees on hand to handle the shift's customers

Education

  • Study superior

    College St Jean - Wavre, Belgium

    September 1991 - June 1997

    • Qualification Habitation interior and exterior (AutoCAD) • Commercial (Accounting)

Languages

3 languages

  • English

    Professional working

  • French

    Professional working

  • Dutch

    Limited working

Personal information

Nationalities

  • Belgian

Skills

4 skills

  • Listening skills
  • Reporting
  • Teamwork
  • VERBAL COMMUNICATION
Following
Other members
Maxime Dal-Mas
Brussels, Belgium
Mathieu Guillochin
Brussels, Belgium
Mathilde Guillemot
Bruxelles, Belgique
Astrid Cazilhac
London, United Kingdom
View 206208 members