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About me
I am by nature a smiling, helpful and caring person and I managed to develop large adaptation , efficiency and listening skills during my coursework to graduate and during my internships. I have been working this last months in a parisien 3* Hotel as the direction assistant, and in a 4 stars hôtel as a receptionist and I learned a lot about guest relations, professional software, accounting, yield management and team spirit.
After two years of academic experiences in Nanjing (China) with intensive learning of Chinese language, English and Chinese are two languages in which I found a profound interest and which I hope to work with.
This willingness to work in the field of hospitality is increased by my family history and by my tourist and professional experiences.
Experience
8 years and 1 month
-
Front Desk Receptionist
Shangri-La Paris - Paris, France
ReceptionOctober 2018 - Now · 5 years and 6 months -
Polyvalent receptionist
Hôtel de Sers - Paris, France
ReceptionNovember 2017 - Now · 6 years and 5 monthsGuest relation and administration
-
Direction assistant
Hotel Romance Malesherbes 3* by Patrick Hayat - 17th arrondissement, Paris, France
Secretary / Executive AssistantMay 2017 - October 2017 · 6 months -
Receptionist
Courtyard by Marriott Paris Arcueil - Paris, France
ReceptionSeptember 2016 - January 2017 · 5 monthsWelcoming guests and be at their disposal to respond the best for any kind of requests. Using morning or afternoon check-list to keep a good quality service. Deal the issues for a best guest satisfaction. And have a team spirit to work better together.
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French & English teacher
University of Nanjing - Shanghai, China
EducationOctober 2015 - January 2016 · 4 months -
Reservation Agent
Thomas Cook - Paris, France
ReservationsFebruary 2014 - March 2014 · 2 monthsIn charge of bookings Welcoming and advicing guests
-
Reservation Agent
Jet Tours - Lyon, France
ReservationsJuly 2013 - September 2013 · 3 monthsBookings Handling phone Call Follow up
Education
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Bachelor in Hotel and Tourism management
CMH Paris - Centre de Management Hôtelier International - Paris, France
October 2016 - Now -
Intensif Chinese language program
Xiaozhuang Xueyuan University - Nanjing, China
September 2014 - June 2016 -
Superior Technician Degree (BTS) in Tourism
EPH, Art Toursim and Events private School - Paris, France
September 2012 - July 2014
Languages
3 languages
-
French
Native or fluent
-
English
Full professional
-
Chinese
Professional working
Personal information
Nationalities
-
French
Date of birth
March 03rd 1992
Skills
6 skills
- Amadeus GDS
- Availpro
- Medialog
- Microsoft Outlook
- Opera PMS
- Pack Office
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