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I am by nature a smiling, helpful and caring person and I managed to develop large adaptation , efficiency and listening skills during my coursework to graduate and during my internships. I have been working this last months in a parisien 3* Hotel as the direction assistant, and in a 4 stars hôtel as a receptionist and I learned a lot about guest relations, professional software, accounting, yield management and team spirit.
After two years of academic experiences in Nanjing (China) with intensive learning of Chinese language, English and Chinese are two languages in which I found a profound interest and which I hope to work with.
This willingness to work in the field of hospitality is increased by my family history and by my tourist and professional experiences.
Front Desk Receptionist
Shangri-La Paris - Paris, FranceFront Office receptionOctober 2018 - Now · 3 months
Hôtel de Sers - Paris, FranceFront Office receptionNovember 2017 - Now · 1 year and 2 months
Guest relation and administration
Hotel Romance Malesherbes 3* by Patrick Hayat - 17th arrondissement, Paris, FranceAdministration & GeneralMay 2017 - October 2017 · 6 months
Courtyard by Marriott Paris Arcueil - Paris, FranceFront Office receptionSeptember 2016 - January 2017 · 5 months
Welcoming guests and be at their disposal to respond the best for any kind of requests. Using morning or afternoon check-list to keep a good quality service. Deal the issues for a best guest satisfaction. And have a team spirit to work better together.
French & English teacher
University of Nanjing - Shanghai, ChinaCommunicationOctober 2015 - January 2016 · 4 months
Thomas Cook - Paris, FranceFront Office receptionFebruary 2014 - March 2014 · 2 months
In charge of bookings Welcoming and advicing guests
Jet Tours - Lyon, FranceFront Office receptionJuly 2013 - September 2013 · 3 months
Bookings Handling phone Call Follow up
Bachelor in Hotel and Tourism management
CMH Paris - Centre de Management Hôtelier International - Paris, FranceOctober 2016 - Now
Intensif Chinese language program
Xiaozhuang Xueyuan University - Nanjing, ChinaSeptember 2014 - June 2016
Superior Technician Degree (BTS) in Tourism
EPH, Art Toursim and Events private School - Paris, FranceSeptember 2012 - July 2014
FrenchNative or fluent100%
- Amadeus GDS
- Microsoft Outlook
- Opera PMS
- Pack Office