Alice Besançon

Alice Besançon

Polyvalent receptionist at Hôtel de Sers
Lives in Paris, France
over 6 months ago

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I am by nature a smiling, helpful and caring person and I managed to develop large adaptation , efficiency and listening skills during my coursework to graduate and during my internships. I have been working this last months in a parisien 3* Hotel as the direction assistant, and in a 4 stars hôtel as a receptionist and I learned a lot about guest relations, professional software, accounting, yield management and team spirit.
After two years of academic experiences in Nanjing (China) with intensive learning of Chinese language, English and Chinese are two languages in which I found a profound interest and which I hope to work with.
This willingness to work in the field of hospitality is increased by my family history and by my tourist and professional experiences.

Experience

  • Front Desk Receptionist

    Shangri-La Paris - Paris, France

    Front Office reception
    October 2018 - Now · 3 months

  • Polyvalent receptionist

    Hôtel de Sers - Paris, France

    Front Office reception
    November 2017 - Now · 1 year and 2 months

    Guest relation and administration

  • Direction assistant

    Hotel Romance Malesherbes 3* by Patrick Hayat - 17th arrondissement, Paris, France

    Administration & General
    May 2017 - October 2017 · 6 months

  • Receptionist

    Courtyard by Marriott Paris Arcueil - Paris, France

    Front Office reception
    September 2016 - January 2017 · 5 months

    Welcoming guests and be at their disposal to respond the best for any kind of requests. Using morning or afternoon check-list to keep a good quality service. Deal the issues for a best guest satisfaction. And have a team spirit to work better together.

  • French & English teacher

    University of Nanjing - Shanghai, China

    Communication
    October 2015 - January 2016 · 4 months

  • Reservation Agent

    Thomas Cook - Paris, France

    Front Office reception
    February 2014 - March 2014 · 2 months

    In charge of bookings Welcoming and advicing guests

  • Reservation Agent

    Jet Tours - Lyon, France

    Front Office reception
    July 2013 - September 2013 · 3 months

    Bookings Handling phone Call Follow up

Education

  • Bachelor in Hotel and Tourism management

    CMH Paris - Centre de Management Hôtelier International - Paris, France

    October 2016 - Now

  • Intensif Chinese language program

    Xiaozhuang Xueyuan University - Nanjing, China

    September 2014 - June 2016

  • Superior Technician Degree (BTS) in Tourism

    EPH, Art Toursim and Events private School - Paris, France

    September 2012 - July 2014

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Chinese
    Professional working
    60%

Skills

  • Amadeus GDS
  • Availpro
  • Medialog
  • Microsoft Outlook
  • Opera PMS
  • Pack Office
Connections
SHADY BANYATA
Night Manager at Swiss-Belhotel International
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Carla Laia
Finance Trainee at Anantara Vilamoura
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