Beshara Abdel Malak

Beshara Abdel Malak

Hotel Night Manager at Hilton Dubai The Walk
Lives in United Arab Emirates
over 6 months ago

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Experienced Night Manager with a demonstrated history of working in the hospitality industry. Skilled in Hospitality Industry, Property Management Systems, MICROS, Pre-opening, and Food & Beverage. Strong operations professional with a Bachelor of Commerce (BCom) focused in Accounting, Management and Related Hotel Services from Alexandria,Egypt.

Experience

  • Night Manager

    Hilton Worldwide - Jeddah, Saudi Arabia

    Other
    November 2015 - Now · 3 years and 2 months

     *Occupy the hotel lobby and other public areas, particularly at busy time  *Oversee the entire Front Office operation to maintain high standards  *Serve as a point of contact for regular guests and VIP guests  *Complete night audit duties efficiently and effectively  *Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities  *Understand and demonstrate correct procedures regarding the acceptance of foreign Currencies, credit cards and cash in accordance with the hotel credit policy. • *Represent the Hotel Manger and other senior managers in their absence, taking full responsibility of the hotel • * Manage, record and promptly resolve issues or emergencies that airs • *Demonstrate current and up to date knowledge of hotel products, services, pricing and • policies, as well as knowledge of the local area. • *Act in accordance with all security and emergency procedures and manage • the instigation of these, as required • *Compile adequate handover to the incoming team and the Duty Manager • *Attend appropriate training courses, when required and assist with the Night • Team’s training and development efforts • *Act in accordance with policies and procedures when working with front of • house equipment and property management systems • *Conduct annual and mid-year Appraisals with team members • *Conduct Health and Safety Checks and inspections, maintaining awareness of all • hotel areas • *Assist other departments as necessary Monitor guest satisfaction reports and implement actions to improve results

  • Hotel Night Manager

    Hilton Dubai The Walk - Dubai, United Arab Emirates

    Front Office reception
    August 2013 - Now · 5 years and 5 months

    I’m doing the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. I’m responsible for managing the first impressions of our Guests and, therefore, I must perform the following tasks to the highest standards:  Oversee the entire Front Office operation to maintain high standards .  Serve as a point of contact for regular and VIP Guests .  Complete Night Audit duties .  Maximize the rooms occupancy at best rates and use up-selling techniques to promote hotel services and facilities.  Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy .  Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel .  Manage, record and promptly resolve issues or emergencies that arise  Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area .  Act in accordance with all security and emergency procedures and manage the instigation of these, as required .  Compile adequate handover to Early staff / Duty Manager .  Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts .  Act in accordance with policies and procedures when working with front of house equipment and property management systems .  Conduct annual and mid-year Appraisals with Team Members .  Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas .  Assist other departments, as necessary

Education

  • Dania Academy of Higher Education - Hospitality and Tourism Management

    September 2003 - September 2007

Languages

  • English
    Full professional
    80%
  • Arabic
    Professional working
    60%

Skills

  • Complete targets on time
  • Customer focus
  • Handle complain guest
  • Role-model
  • Self-motivation
  • Team motivator
  • Very good team player
Connections
Maria Monica Lualhati
Executive Assistant at United Doctors of St. Camillus De Lellis Hospital
Oleksandra Karpeko
Culinary Concierge at Ajman Hotel
Anna Mironova
Outlet Supervisor at Grand Hyatt Dubai
View 12 connections
Following
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