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I have been living in Dubai since 2003 and speak 4 languages.
A passionate and worldly person with vast experience in HR & Administration Management, HR, Contract Negotiation, Travel Arrangements and Events Organisation.
Gained my experience in multicultural international renowned companies in different fields where I learned patience and adaptability to different characters and environments.
HR & Administration Manager (Temporary Contract)
Webcor Group DMCC - Dubai, United Arab EmiratesHuman ResourcesJune 2017 - Now
HR Manager • HR knowledge and expertise along with proven experience working in a start-up and established environment • HR Projects & Initiatives • HR Policies and Procedures, Development and Implementation • Employee Engagement • Designing, Developing and Implementing HR Manual • Creating & updating Corporate Handbook and “Book of Faces” • Responsible for developing new programs and services related to employee management. • Onboarding/Offboarding (Exit Procedures) • Induction & Orientation of new employees • Creating & maintaining employee files, ensuring leave days, overtime & others are planned and calculated correctly. Ensuring all job descriptions for every position in the company is up to date, filed and accessible by each employee on the system • Attendance and Leave records portals, HR Portal pages maintenance of employee files and input for HR direct knowledgebase • Payroll preparation by providing relevant data (absences, bonus, leaves, etc…) • Deal with employee requests regarding human resources issues, rules, and regulations • Creation of HR statements, verification and employment letters, responsible for the smooth and timely delivery of services relating to human resources and administrative management. • Overseeing the management of the day-to-day operations of the department, ensuring security and accuracy of employee records, consistency of practice and maintenance of optimum service levels • Residencies and Visas on Government portal and direct relations with immigration office as company representative; ensuring the company’s conditions are according to UAE labor law and policies • Maintain updated, secure and confidential HR file system as per corporate standards and aligned with local labor legislation. • Health and Life insurance management, New, Cancellation, handling complaints and invoices • Admin and Support Interviews • Knowledge of the UAE Labour Law, governance and practices. Administration Manager • Licenses New/Renewals and Government Relations • Company Events and Board Meeting Organization • Management of Telecommunication • Cost Control • Procurement & Invoices • Travel Management • CSR • C level Office Management Facilities Manager • Premises related matters, quotes, cost comparison • Point of contact of all official documentation related to office set up • Office secure insurances and employee liability coverage, HSE • Ensured the legality of licenses, permits and leases • Dealing with contractors • Office layout plan management, Furniture quotes and orders • Managing company parking allocations/registrations • Responsible for office expansion and hands on supervision from start to end • Setting up new core & shell small offices • Coordinating with contractors, requesting quotes, comparing quotes...
Travel Agency Franchisee
Travel Counsellors - Dubai, United Arab EmiratesTourismJune 2014 - June 2018
Business Owner - Development & E-Commerce • Preparing business plans, yearly goals and margin prospects • Accountable for business development and strategy structure • Site inspections of hotels and cruise ships... • Attracting new clients through business networking, digital marketing and E-Commerce while maintaining potential customer lists • Sales and Marketing of Inbound/Outbound Tours • Monitoring customers, market and competitors to plan enhanced approach by developing new marketing and sales plans to maximize the business • Dealing with DMCs (Destination Management Companies) • Preparing tailor made trips for groups, corporates, families... ; organising leisure and corporate travels, tours, cruises... etc.
Administration Manager & Head of PRO Dpt.
Baker Hughes - Dubai, United Arab EmiratesAdministration & GeneralJune 2013 - June 2014
Administration Manager • Liaison with MEAP HQ and GeoMarket • Re-organized the department, rearranged duties and managed tasks • Created company handbook for UAE • Team development and leadership, supervising and training to improve career paths • Prepared “Performance Evaluation” for my team, linking it to increments/bonuses and training needs, provided constructive feedback to team members to reach their potential • Secured temporary and permanent accommodation for new joiners in various locations in Dubai, dealing with agents, assuring all is ready before colleagues move in, in charge of apartment contracts, invoices and negotiations, dealing with yearly various maintenance contracts • In charge of company mobile devices and lines; ordering, canceling, providing, purchasing, keeping all records related to calls for over 1000 employees, filing complaints... PRO - Visa Management • Successfully created and launched new internal online system for visa requests, processes, salary letters and NOC... • Residency (employee & family), inbound/outbound visas for more than 1000 employees in fast- paced environment
Head of Administration
BAIN & COMPANY - Dubai, United Arab EmiratesManagementJune 2007 - June 2013
Travel Manager • Signing local and regional Hotel RFPs, Negotiating rates with decision makers in hotels to meet project budgets • Dealing with transfer and car rental companies to acquire corporate rates in UAE and ME, Responsible for company car purchases and renewals • Dealing with major airlines to acquire special corporate rates and coordinating with corporate travel agencies • Establishing an ongoing amicable relationships with hotels and airlines to ensure a high level of satisfaction for both parties • Point of contact for UAE/GCC/ME hotels, providing input to GDS, developing and maintaining hotel data and all travel related details • Working closely with HQ in US to ensure all aspects of travel and safety are up-to-date • Securing temporary accommodation for new joiners in various locations in Dubai, dealing with agents, visits to locations to chose the best and most competitive prices, assuring all is ready before colleagues move in, in charge of apartment contracts, invoices and negotiations... • Organising company official/social events and retreats PRO - Visa Management • Developed and maintained employee database • In charge of all residency and visit visa processes (inbound/outbound) for new joiners, incoming transfers, staff and guests; dealing closely with Free Zone authority, DNRD, DNATA and preserved strong relations with Public and Government facilities to ensure smooth operation • Ensured the legality of employee permit visas, on time issuance and renewal of all visitor visas • Oversaw the addition/deletion of employees’ names in the government records to keep company files updated internally and externally Administration Manager • Ensured the efficient and timely running of all administrative functions within the Dept., identified key problem areas and recommended appropriate course of action to Partners • Reviewed, analyzed policies and procedures, ensured and recommended effective working relationships of internal departments, provided input to efficiently support the business strategies • Managed statutory and governmental inspections, ensured all requirements pre/post visits are met • Liaison to Company Secretary/In-house legal attorney for legal aspects of company administration with specific relation to licenses, visas and other compliance matters • Managed confidential records - Licenses, Facility Audit Reports, Project Contracts... etc. • Prepared “Satisfaction” surveys of third party providers to ensure high level of services • Created and continuously updated Employee Handbook to integrate new joiners, transfers, interns and kept the staff up to date with all office related changes • Interviewed candidates for all posts related to admin and travel departments • Prepared “Performance Evaluation” for my team, linking it to increments/bonuses and training needs; provided constructive feedback to Team members to reach their potential • Supervised support staff and assigned tasks • Supervised reception area and assured day to day smooth running of all functions • Liaised between HR, finance, legal and IT departments, locally and internationally • Developed and maintained professional database of companies we dealt with • Arranged business cards and office stationery, kept up to date data and stock Facilities Manager • Responsible for office expansion and hands on management from start to end • Setting up new offices in Dubai and Abu Dhabi, responsible for all activities: refurbishing, searching for office location, studying the market, choosing contractors, designers, furniture... • Handled all premises related matters, acquired quotes, approved invoices... • Point of contact of all official documentation related to office set up by coordinating with local/corporate head office, UAE government and contractors • Responsible for premises related insurances and employee liability coverage • Ensured the legality of licenses, permits and leases of the units (Dubai & Abu Dhabi) • Managed all aspects of company’s operating licenses – liaised with all relevant departments in the company to arrange documentation and dealt with various Municipalities and Departments to ensure all statutory paperwork is in order • Worked closely with Finance & Admin director in Paris • Supervised canteen area, worked closely with Head of Global IT to set up new offices; coordinated between Dubai office and global IT department to ensure all electronics are running smoothly, monitored the server, ordered IT supplies, re-programmed the computers with the help of IT members... • Organised parking for employees, arranged passes in coordination with building management Procurement Manager • Dealing with invoices, purchases, credit facilities, contracts, budget, follow up payments... • Life & Health insurance and all related procedures; meeting insurance companies,following upon processes, providing employee (and family) data, registering new joiners, renewing and updating, assisting with claims and payments... • Responsible for stationery and canteen purchases, acquiring/renewing yearly quotes and comparing market prices to ensure best deals • Purchasing furniture for new and refurbished offices, stationery, canteen supplies... Cost Control • In charge of travel, admin, facilities, procurement and lease department expenses • Prepared annual budget
Administration & Facilities Manager
The ABRAAJ Group - Dubai, United Arab EmiratesManagementJanuary 2005 - May 2007
Administration Manager • Keeping attendance records, preparing and formatting leave application forms, presenting monthly reports to HR about all types of leaves Keeping up to date files of employees Gym memberships, medical and life insurances • Working closely with the PRO on visa issues for employees and guests • Recruiting receptionists, office assistants, drivers, butlers...; documenting all interview results • Managed permanent and temporary support staff, arranging offices and computers for visiting consultants, auditors and guests • Supervising the reception area and assuring day to day smooth running of all functions, assuring top-notch office appearance by arranging weekly fresh flowers, plants, paintings, suits for office assistants and butlers... • Providing roaming facility to all entitled employees by filing all necessary forms and communicating with Etisalat and DU to arrange refund check after the employee resigns; keeping an up to date data of all procedures and records, responsible for land lines, transfers and payments. Checking individual monthly international calls made by employees, preparing reports, distributing cost data spent by individuals and presenting them to the finance department • Responsible for company car fleet including directors and the CEO, following up with the insurance, maintenance, petrol cards...etc. • Ordering all types of news papers and magazines as required by the management, renewing subscriptions by keeping an updated data • Purchasing stationery, safes, furniture, and kitchen requirements from cutlery to weekly lunch buffets • Arranging business cards and office stationery, keeping up to date data and stock Facilities Manager • Responsible for Office refurbishment and negotiation with contractors and third party service providers, checking floor plans, organizing and supervising the physical renovation of the office for two continuous years, ordering furniture, corresponding with all involved parties such as carpenters, technicians, laborers... • Getting floor plan approvals from estate management, working closely with indoor and outdoor engineers; as well following up with municipality approvals... • Corresponding and dealing with estate management regarding work and media permits, goods deliveries, providing parking spots and arranging parking passes. • Responsible for office storage area where original and confidential files (old and new) are kept as well as old files of company literature and publishing • Managing office access devices and supplying access cards to employees, assuring high level security in the premises at all time • Reporting all updates to management and discussing options • Keeping updated soft and hard copies of all files and data Cost control • Comparing quotations by creating a comparison sheet for the management • Controlling expenses and revising the invoices • Preparing purchase requisition forms for all purchases and keeping all company original LPOs (non travel) and checking the accuracy
LCCI - Beirut, LebanonJanuary 2002 - December 2003
LCCI - Beirut, LebanonJanuary 2000 - January 2000
English for Business
EnglishNative or fluent100%
ArabicNative or fluent100%
ArmenianNative or fluent100%
- Business Development
- Business Planning
- Business Process Improvement
- Business Strategy
- Change management
- Contract Negotiation
- Corporate Events
- Employee Relations
- Event Management
- Event Planning & Managing
- Global Travel Management
- Human Resources
- Leisure Travel
- Online Travel
- Sales & Marketing
- Social Media
- Team Manager
- Travel planning
RCCL Captain - Royal Caribbean
Hong Kong Specialist
Hong Kong Specialist
Situational Leadership - Taking Charge
Situational Leadership - Taking Charge
Front Line Manager - Leading People
Front Line Manager - Leading People
Cruise Admiral Status
Cruise Admiral Status
South African Specialist
South African Specialist