Join Hosco and view Bezuayehu's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
Experienced Concierge,Doorman and Lifeguard with a demonstrated history of working in the hospitality industry. Skilled in Opera, MICROS,Excellent Customer Service, Hotel Management, and Hospitality Industry. Strong operations professional with a Diploma focused in Machine technology from Higher 7 vocational institute.
Ramada Plaza Jumeirah Beach - Dubai, United Arab EmiratesFront Office conciergeNovember 2016 - Now · 2 years and 2 months
Constantly provide an approachable, helpful and friendly service to colleagues and guests alike. Act as an information resource by being well informed and aware of all activities and events happening within the hotel and throughout Dubai. Maintain an in-depth knowledge about sites, tours and restaurants in Dubai. Make bookings for guests for air-tickets,o restaurants, tours, golf, yacht, diving etc. with companies approved by management and liaise with the respective companies. In absence of Concierge Manager, Assistant Manager & Team Leader assigned, follow up on Bell team & Doorman regarding guest request. Keep the Concierge Desk stocked with brochures, leaflets, maps, guides and a range of information that are of interest to guests. Coordinate the collection, delivery and storage of luggage by the Bell Attendants. Record any and all bookings, reservation and deliveries/pick-ups on the applicable forms and tracking sheet. Proactively seek to maintain up-to-date product knowledge about hotel and Dubai as well. Be a reliable source of information and assistance to guests and visitors. Perform any related duties as requested by the Team Leader and Manager. Being able to work all shifts (Morning, Evening & Night Shift) as Concierge is a 24/7 operational desk.
Southern Sun Abu Dhabi Hotel - Abu Dhabi, United Arab EmiratesFront Office conciergeJanuary 2015 - October 2016 · 1 year and 10 months
Provide all guests with a warm, friendly and professional welcome, greeting and farewell. · Ensures the driveway and hotel entrance is kept clean and tidy at all times, free of obstacles and ensure that traffic through the driveway is controlled. · Adhere to guest contact / communication standards at all times · Be knowledgeable of the services and facilities offered by the Hotel, in order to provide reliable information to guests · Be knowledgeable of the events of the day and of daily Hotel activities · Assist guests in and out of taxis and other vehicles and to remove baggage from vehicles enabling the Bellboys to escort guests, with baggage, to the Front Desk for check-in · Obtain taxis for guests and assist with all transportation requests · Be knowledgeable of VIP guests and whenever possible addresses such guests by name · Provide recognition to Priority Club & Ambassador program members. · Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, Ambassadors, groups and crew movements. · Informs Security or the Duty Manager of any security concerns and ensure safe and secure operations of the driveway at all times · Monitor guests entering and exiting the hotel at all times and to report any suspicious or inappropriate behaviour. · Conversant with emergency evacuation and fire procedures · Works closely with valet team supervisor to ensure traffic flow and reports any concerns to superiors. · To engage with all guest and drive the guest experience from the driveway. · Accountability for own performance and work to the required standards · Responds quickly to requests for help · Understands the importance of their own role in creating the guest experience · Identifies opportunities to improve profitability of own area through cross selling
AL Manzil & vida Hotels & resort Emaar hospitality group, Dubai - Dubai, United Arab EmiratesRecreation & LeisureJuly 2011 - November 2014 · 3 years and 5 months
Lifeguard & Health Club Receptionist
Sheraton Creek, Dubai - Dubai, United Arab EmiratesSpa & WellnessJune 2010 - May 2011 · 12 months
Wild Wadi Water Park Jumeirah Group International, Dubai - Dubai, United Arab EmiratesRecreation & LeisureAugust 2008 - May 2010 · 1 year and 10 months
Higher 7 vocational institute - Addis Ababa, EthiopiaSeptember 2002 - February 2004
Assistant General Mechanics Technician
AmharicNative or fluent100%
EnglishNative or fluent100%
- Lifeguard licence