Bezuayehu Alemayehu

Bezuayehu Alemayehu

Concierge Agent at Ramada Plaza Jumeirah Beach
Lives in Dubai, United Arab Emirates
over 6 months ago

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Experienced Concierge,Doorman and Lifeguard with a demonstrated history of working in the hospitality industry. Skilled in Opera, MICROS,Excellent Customer Service, Hotel Management, and Hospitality Industry. Strong operations professional with a Diploma focused in Machine technology from Higher 7 vocational institute.

Experience

  • Concierge Agent

    Ramada Plaza Jumeirah Beach - Dubai, United Arab Emirates

    Front Office concierge
    November 2016 - Now · 2 years and 2 months

    Constantly provide an approachable, helpful and friendly service to colleagues and guests alike. Act as an information resource by being well informed and aware of all activities and events happening within the hotel and throughout Dubai. Maintain an in-depth knowledge about sites, tours and restaurants in Dubai. Make bookings for guests for air-tickets,o restaurants, tours, golf, yacht, diving etc. with companies approved by management and liaise with the respective companies. In absence of Concierge Manager, Assistant Manager & Team Leader assigned, follow up on Bell team & Doorman regarding guest request. Keep the Concierge Desk stocked with brochures, leaflets, maps, guides and a range of information that are of interest to guests. Coordinate the collection, delivery and storage of luggage by the Bell Attendants. Record any and all bookings, reservation and deliveries/pick-ups on the applicable forms and tracking sheet. Proactively seek to maintain up-to-date product knowledge about hotel and Dubai as well. Be a reliable source of information and assistance to guests and visitors. Perform any related duties as requested by the Team Leader and Manager. Being able to work all shifts (Morning, Evening & Night Shift) as Concierge is a 24/7 operational desk.

  • Doorman/Bellman

    Southern Sun Abu Dhabi Hotel - Abu Dhabi, United Arab Emirates

    Front Office concierge
    January 2015 - October 2016 · 1 year and 10 months

    Provide all guests with a warm, friendly and professional welcome, greeting and farewell. · Ensures the driveway and hotel entrance is kept clean and tidy at all times, free of obstacles and ensure that traffic through the driveway is controlled. · Adhere to guest contact / communication standards at all times · Be knowledgeable of the services and facilities offered by the Hotel, in order to provide reliable information to guests · Be knowledgeable of the events of the day and of daily Hotel activities · Assist guests in and out of taxis and other vehicles and to remove baggage from vehicles enabling the Bellboys to escort guests, with baggage, to the Front Desk for check-in · Obtain taxis for guests and assist with all transportation requests · Be knowledgeable of VIP guests and whenever possible addresses such guests by name · Provide recognition to Priority Club & Ambassador program members. · Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, Ambassadors, groups and crew movements. · Informs Security or the Duty Manager of any security concerns and ensure safe and secure operations of the driveway at all times · Monitor guests entering and exiting the hotel at all times and to report any suspicious or inappropriate behaviour. · Conversant with emergency evacuation and fire procedures · Works closely with valet team supervisor to ensure traffic flow and reports any concerns to superiors. · To engage with all guest and drive the guest experience from the driveway. · Accountability for own performance and work to the required standards · Responds quickly to requests for help · Understands the importance of their own role in creating the guest experience · Identifies opportunities to improve profitability of own area through cross selling

  • Lifeguard

    AL Manzil & vida Hotels & resort Emaar hospitality group, Dubai - Dubai, United Arab Emirates

    Recreation & Leisure
    July 2011 - November 2014 · 3 years and 5 months

  • Lifeguard & Health Club Receptionist

    Sheraton Creek, Dubai - Dubai, United Arab Emirates

    Spa & Wellness
    June 2010 - May 2011 · 12 months

  • Lifeguard

    Wild Wadi Water Park Jumeirah Group International, Dubai - Dubai, United Arab Emirates

    Recreation & Leisure
    August 2008 - May 2010 · 1 year and 10 months

Education

  • Advance Certificate

    Higher 7 vocational institute - Addis Ababa, Ethiopia

    September 2002 - February 2004

    Assistant General Mechanics Technician

Languages

  • Amharic
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Lifeguard licence
Connections
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Krisantus Sutrisno
Intern at Four Seasons Hotel
Sijin Varghese
Account Manager at Flair Advertising LLC
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