Bharath .k.prasad

Bharath .k.prasad

Supervisor at Exicutive Airport Lounge
Lives in Dubai, United Arab Emirates
over 6 months ago

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BBA Airline & Airport Management completed, Cochin international Airport Executive VIP lounge Supervisor 3 years experience. Worked as a Assistant accountant in Nila catering Services, 1 Year Floor Manager Experience in Kochin Food Mall

Experience

  • Supervisor

    Exicutive Airport Lounge - Ernakulam, India

    F&B service
    November 2015 - September 2018 · 2 years and 11 months

    • Delegating tasks • Monitoring team’s performance • Assisting team by performing the tasks with them. • Helping with training and development • Completing paperwork (yes, there’s always admin to do) • Handling complaints (from both staff and customers). • Successfully streamlined gust check- in and check- out procedures by ensuring timelines. • Respond and take action on gust complaints And problems make sure to find solution. • Resolved complex customer issues thoroughly and diplomatically, without having to escalate calls to manager. • Implemented proactive customer service techniques to maintain positive client relationships and ensure gust satisfaction for the duration of their stay. • Provided front desk operations, using the register at an advanced level for problems that needed emergency assistance as well as any assistance. • Writing incident, comment and complaint reports along with evaluating information for intake allowed me to create a very safe and professional environment.

  • Assistant Accountant

    Nila Catering Service (India) Pvt.Ltd - Edappally, Kochi, India

    Finance/Accounting
    April 2014 - June 2015 · 1 year and 3 months

    • Managing payroll • Completing financial reports on a regular basis and providing information to the finance team. • Completing bank reconciliations • Entering financial information into appropriate software programs. • Verifying balance in account books and rectifying discrepancies. • Managing day to day transactions. • Posting daily receipts.

  • Floor Manager

    Kochin Food Mall - Ernakulam, India

    F&B service
    January 2013 - January 2014 · 1 year and 1 month

    • Servicing Customers • Arranging window displays • Ordering stock • Stocking and Inventory • Convening team meetings • Recruiting and training new team members • Supervising staff • Performing ad hoc tasks • Delegating workload • Assisting in other store operations

Education

  • BBA Airline & Airport Management

    Bharathiar University - Hospitality and Tourism Management - Coimbatore, India

    August 2012 - December 2015

    Airline management, Airport services, Hospitality Service

Languages

  • Malayalam
    Professional working
    60%
  • Hindi
    Professional working
    60%
  • English
    Professional working
    60%

Skills

  • Effective planing
  • Excellent customer care
  • Good staff Management
  • Good team work
  • Strong time management
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