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BBA Airline & Airport Management completed, Cochin international Airport Executive VIP lounge Supervisor 3 years experience. Worked as a Assistant accountant in Nila catering Services, 1 Year Floor Manager Experience in Kochin Food Mall
Exicutive Airport Lounge - Ernakulam, IndiaF&B serviceNovember 2015 - September 2018
• Delegating tasks • Monitoring team’s performance • Assisting team by performing the tasks with them. • Helping with training and development • Completing paperwork (yes, there’s always admin to do) • Handling complaints (from both staff and customers). • Successfully streamlined gust check- in and check- out procedures by ensuring timelines. • Respond and take action on gust complaints And problems make sure to find solution. • Resolved complex customer issues thoroughly and diplomatically, without having to escalate calls to manager. • Implemented proactive customer service techniques to maintain positive client relationships and ensure gust satisfaction for the duration of their stay. • Provided front desk operations, using the register at an advanced level for problems that needed emergency assistance as well as any assistance. • Writing incident, comment and complaint reports along with evaluating information for intake allowed me to create a very safe and professional environment.
Nila Catering Service (India) Pvt.Ltd - Edappally, Kochi, IndiaFinance/AccountingApril 2014 - June 2015
• Managing payroll • Completing financial reports on a regular basis and providing information to the finance team. • Completing bank reconciliations • Entering financial information into appropriate software programs. • Verifying balance in account books and rectifying discrepancies. • Managing day to day transactions. • Posting daily receipts.
Kochin Food Mall - Ernakulam, IndiaF&B serviceJanuary 2013 - January 2014
• Servicing Customers • Arranging window displays • Ordering stock • Stocking and Inventory • Convening team meetings • Recruiting and training new team members • Supervising staff • Performing ad hoc tasks • Delegating workload • Assisting in other store operations
BBA Airline & Airport Management
Bharathiar University - Hospitality and Tourism Management - Coimbatore, IndiaAugust 2012 - December 2015
Airline management, Airport services, Hospitality Service
- Effective planing
- Excellent customer care
- Good staff Management
- Good team work
- Strong time management