Bharti Koul

Bharti Koul

Guest Service Officer cum supervisor at Radisson Hotel Group
Lives in Dubai, United Arab Emirates
over 6 months ago

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A hospitality professional having an experience of 2.6 yrs in the industry and always look ahead to find a challenging career in an esteemed organiaation so that I can grown professionally, while earning a good reputation among my peers, along wnith seeking a
position that will utilize my skills and expertise wnhile offering the chance for growth.

Experience

  • Guest Service Officer cum supervisor

    Radisson Hotel Group - Dubai, United Arab Emirates

    Front Office reception
    October 2018 - Now · 5 months

    Front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.oversee the front office activities between the Guest, the hotel, and the various hotel departments. Responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: • Supervise Front Office operations during your assigned shift to a consistently high standard • Ensure team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events • Advise shift team of any special events or VIP Guests in the hotel that day • Maximize sales revenues through up-selling and marketing program • Manage Guest requests, inquiries, and complaints promptly and completely • Maintain the professional appearance of the Front Office with a focus on hospitality and Guest servicefront desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: • Supervise Front Office operations during your assigned shift to a consistently high standard • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events • Advise your shift team of any special events or VIP Guests in the hotel that day • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work • Maximize sales revenues through up-selling and marketing program • Manage Guest requests, inquiries, and complaints promptly and completely • Maintain the professional appearance of the Front Office with a focus on hospitality and Guest service

  • Guest Service Officer

    Anadz , concept by Hyatt - Delhi, India

    Front Office reception
    August 2016 - September 2018 · 2 years and 2 months

    Ensuring smooth functioning of the department by handelling reception. Check in check out of FIT/Groups. Rooms controlling. ( 401Rooms and 129 Apartments) Rooms coordinating. Closing paymaster. Concierge. Guest Relations Operator

Education

  • IHM KOLKATA

    June 2013 - June 2016

Languages

  • Hindi
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Arabic
    Limited working
    40%

Skills

  • Front Office
  • Guest handling
  • Guest Relations
  • Guest Service
  • Hotelier
  • Hotel management & system
  • Opera OXI
  • Pre opening experience
  • Pre opening properties
  • Situational Leadership
  • Situation handling
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