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About me
I am currently studying Masters in International Business in Hotel, Resort & Spa Management, in The Swiss Hospitality Management School in Leysin, Switzerland. My first working experience was as Guest Service Executive for 1 ½ years at Windsor Golf Hotel & Country Club in Nairobi, Kenya. Throughout my work experience I encountered and interacted with many multi-cultural diverse guests from all over the globe. During this period I was able to deliver exceptional service to guests and gain interpersonal skills which led to problem solving of complaints with the most efficient calm manner.
Experience
2 years and 10 months
-
Food & Beverage Supervisor
César Ritz Colleges Switzerland - Le Bouveret, Port-Valais, Switzerland
F&B ManagementFebruary 2020 - September 2020 · 8 months -
Marketing Manager, Purchasing & Decoration Logistics Manager
Swiss Hotel Management School - Leysin, Switzerland
PurchasingSeptember 2019 - December 2019 · 4 months -
Guest Service Executive
Windsor golf hotel & country club - Nairobi, Kenya
Guest RelationsFebruary 2018 - July 2019 · 1 year and 6 months -
Front Office Internship
Windsor Golf Hotel & Country Club - Nairobi, Kenya
ReceptionMay 2017 - August 2017 · 4 monthsFront office sub-sections: Reception, Concierge, Cashiers, Switchboard Operator, and Reservations & Guest Relations - (3 Months Internship)
Education
-
Cambridge O Levels IGCSE
Nairobi Academy High School
-
Master of International Business in Hotel, Resort & Wellness Management
Swiss Hotel Management School [ SEG ] - Montreux, Switzerland
September 2019 - September 2020 -
-
Bachelor Degree in Hotel & Restaurant Management
United States International University- Africa - Nairobi Kenya
May 2013 - September 2017
Languages
4 languages
-
English
Native or fluent
-
Swahili
Native or fluent
-
French
Limited working
-
Spanish
Limited working
Personal information
Nationalities
-
Kenyan
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