Bianca Tomlinson

Bianca Tomlinson

Guest Service Executive at Windsor golf hotel & country club
Lives in Le Bouveret, Port-Valais, Switzerland

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About me

I am currently studying Masters in International Business in Hotel, Resort & Spa Management, in The Swiss Hospitality Management School in Leysin, Switzerland. My first working experience was as Guest Service Executive for 1 ½ years at Windsor Golf Hotel & Country Club in Nairobi, Kenya. Throughout my work experience I encountered and interacted with many multi-cultural diverse guests from all over the globe. During this period I was able to deliver exceptional service to guests and gain interpersonal skills which led to problem solving of complaints with the most efficient calm manner.

Experience

2 years and 10 months

  • Food & Beverage Supervisor

    César Ritz Colleges Switzerland - Le Bouveret, Port-Valais, Switzerland

    F&B Management
    February 2020 - September 2020 · 8 months

  • Marketing Manager, Purchasing & Decoration Logistics Manager

    Swiss Hotel Management School - Leysin, Switzerland

    Purchasing
    September 2019 - December 2019 · 4 months

  • Guest Service Executive

    Windsor golf hotel & country club - Nairobi, Kenya

    Guest Relations
    February 2018 - July 2019 · 1 year and 6 months

  • Front Office Internship

    Windsor Golf Hotel & Country Club - Nairobi, Kenya

    Reception
    May 2017 - August 2017 · 4 months

    Front office sub-sections: Reception, Concierge, Cashiers, Switchboard Operator, and Reservations & Guest Relations - (3 Months Internship)

Education

  • Cambridge O Levels IGCSE

    Nairobi Academy High School

  • Master of International Business in Hotel, Resort & Wellness Management

    Swiss Hotel Management School [ SEG ] - Montreux, Switzerland

    September 2019 - September 2020

  • Swiss Hotel Management School [ SEG ] - Montreux, Switzerland

    September 2019 - February 2020

  • Bachelor Degree in Hotel & Restaurant Management

    United States International University- Africa - Nairobi Kenya

    May 2013 - September 2017

Languages

4 languages

  • English

    Native or fluent

  • Swahili

    Native or fluent

  • French

    Limited working

  • Spanish

    Limited working

Personal information

Nationalities

  • Kenyan

Following
ACCOR
ACCOR
Issy-les-Moulineaux, France
Swiss Hotel Management School Hosco
Hosco
Geneva, Switzerland
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View more
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