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Driven partner eager for the opportunity to apply the hotel management knowledge, open for learning and professional growth in the sales area. I possess three years of experience in the hospitality business on entry, supervising and management levels. Consequently I developed an ability to work under pressure and meet strict deadlines. Besides this, I posses 10 months experience as a Project Manager trainee focused on sales and events coordination. I am a Certified Guest Service Professional by AHLEI and I possess Reputation Management knowledge, focused on TripAdvisor.
Project Management Sales & Events Trainee
Stenden - Leeuwarden, NetherlandsManagement TraineeSeptember 2017 - Now · 1 year and 6 months
• selling and promoting programs abroad; • CRM; • organizing meetings & events; • planning and implementing activities to maximize efficiency; • recruiting and coaching the ambassadors team; • statistics; • providing customer care.
Head of M&E
Stenden Hotel - Leeuwarden, NetherlandsCateringDecember 2016 - January 2017 · 2 months
As the Head Catering I was in charge with the inspection and evaluation of food, labour, safety, sanitation and quality in Canteen - the company restaurant which has 450 seats, Cafe - with 60 seats, Catering department and Central Coffee Corner. These organisations are working independent from each other and the Head Catering makes a complete overview of these departments in order to improve the sales, quality of the service and overall performance of the department. Also, another main duty was to develop and maintain the management teams. One of the most important aspects of this function is cost control and financial data representation. Daily activities consisted of: preparing monthly, weekly and daily budgets for each department, supporting and assisting managers with cost control and daily tasks, visiting each catering department and obtaining sales, quality and cost information, suggest methods of improvement in operations and processes, insure proper implementation of new products, procedures, techniques and policies, control quality in each department with help of the “Quality Department”, being the contact person for the staff meetings, organise meetings for the canteen, catering and café managers (3 times a week), assess departmental managers on their overall performance and check their feedback for subordinates, prepare cost overviews/reservations for parties, present finance figures and overall performance of each department in the staff meeting, give an financial overview at the end of the month.
Kitchen Helper/Event Host
Sems - Leeuwarden, NetherlandsF&B kitchenApril 2016 - November 2016 · 8 months
Assisting chefs with luxurious dish preparations
Front Office Supervisor
Stenden Hotel - Leeuwarden, NetherlandsFront Office receptionSeptember 2015 - October 2015 · 2 months
During my job of Front Office Supervisor, I was responsible for optimising the service within the department front office, keep in score the function of the quality system, lead and coaching student employees operative in the department, take care of the procedure training on behalf of check in/out of guests, receiving guests and inform guests, keep supervision on good reception and accompaniment guest to the room, sale of shop - and counter products from the front office, complaints settlement and ensure procedures with respect to security and maintaining problems were ran according to the rules. I also posses experience with Protel. Moreover I was host of Stenden Hotel at all times accessible for the guest.
Stenden South Africa - Port Alfred, South AfricaMay 2017 - July 2017
Stenden Thailand - Bangkok, ThailandFebruary 2017 - April 2017
Spa & Health Business Concepts
Stenden University of Applied Sciences - Leeuwarden - Leeuwarden, NetherlandsSeptember 2014 - July 2018
EnglishNative or fluent100%
- Good problem solver
- Guest service oriented
- Intercultural Skills
- Microsoft Office
- Multi languages