Biki Gautam

Biki Gautam

Store manager at Brownie point UAE
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am enthusiastic,reliable and hardworking individual who has more over 4 years of experience
giving professional,efficient and high quality service to various international as well national
company. i am skilled in communicating with clits over phone and email. I have experience with Live chat support and am eager to learn to use any new tolls that i get the job done well.In meet deadlines,and don't make promises i can't keep.I look forward to working with you in providing excellent costumer service and anything else you may need help with!

Experience

  • Store manager

    Brownie point UAE - The World Islands, Dubai, United Arab Emirates

    Retail
    October 2017 - Now · 1 year and 2 months

    Manage day to day operations of the store Look for highest customer satisfaction Make team very happy all the time to hit the target sales and provide better services. Handling cash tranjection make single report in detail and send report directly to the management

  • Internship Trainne In room dining

    One world hotel Malaysia - Petaling Jaya, Malaysia

    F&B service
    February 2013 - April 2014 · 1 year and 3 months

  • Supervisor

    Landmark Hotel - Kathmandu, Nepal

    Housekeeping
    July 2010 - November 2012 · 2 years and 5 months

    Managing individual team members, in order to help them perform their job role efficiently and maximize their individual effectiveness; including carrying out annual appraisals and regular performance reviews in order to manage poor performance and recognize outstanding performance. • Identifying training requirements for yourself and your team and liaise with the General Manager to implement a plan to fulfill these needs and that accurate training records are kept. • Managing staffing levels to ensure that these correspond to business levels. To meet budget requirements and ensure that productivity levels are optimized. • Maximizing sales by efficient operation, staying abreast of market trends and customer expectations. • Handling customer queries and complaints, either verbal or written, in a professional manner and discuss with line manager any complaints that have not been satisfactorily resolved. • Ensuring prompt, courteous and efficient service is given at all times. • Ensuring that a base of regular customers is rapidly recognized and maintained by personal contact and recognition.

  • Restaurant Supervisor

    Regal Airport Hotel - Kathmandu, Nepal

    F&B service
    February 2009 - December 2010 · 1 year and 11 months

    Identify and estimate quantities of foods, beverages, and supplies to be ordered. Maintain relationships with customers and staff. Update and use job-related knowledge. Schedule staff work hours and activities. Evaluate health and safety practices against standards. Organize, plan, and prioritize. Make decisions and solve problems concerning menus and staff. Process and analyze information when scheduling and budgeting. Record information about inventory and health practices. Handle food, utensils, and bookkeeping materials. Get information from customers, employees, and inventory records. Inspect equipment and food deliveries. Monitor and oversee purchases, menus, staff, and payroll. Guide, direct, and train staff. Coordinate the work and activities of staff.

Education

  • Bachlor degree BHM

    Kathmandu Academy of Tourism & Hospitality

    February 2014 - December 2017

  • Diploma

    Greencity International College - Kuala Lumpur, Malaysia

    November 2013 - April 2014

  • Intermediate (

    Ambition Academy - Kathmandu, Nepal

    January 2009 - December 2011

Languages

  • English
    Native or fluent
    100%
  • Urdu
    Native or fluent
    100%
  • Hindi
    Native or fluent
    100%

Skills

  • Customer-service
  • Diploma in computer
  • Friendly and positive
  • I am a quick learner,
  • Internet Browsers
  • Managing a team
  • Ms excell
  • Ms word
  • Team motivation
  • Teamwork

Other

  • A bit thing about me

    I am enthusiastic,reliable and hardworking individual who has more over 7 years of experience
    giving professional,efficient and high quality service to various international as well national
    company. i am skilled in communicating with clits over phone and email. I have experience with Live chat support and am eager to learn to use any new tolls that i get the job done well.In meet deadlines,and don't make promises i can't keep.I look forward to working with you in providing excellent costumer service and anything else you may need help with!

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