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To find a job within a company where I can utilize my exceptional customer service and management skills to the benefit of the company and to be promoted within the company to a position in which I am able to further groom my career in hospitality industry.
Front Desk Agent
Pearl Rotana - Lahore, PakistanFront Office receptionFebruary 2018 - Now · 12 months
•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure •Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed •Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests •Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries •Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels •Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures •Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems •Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Eastern Mediterranean University - Tourism and Hospitality Management - Sakarya, FamagustaSeptember 2011 - February 2015
Tourism and Hospitality Management
HindiNative or fluent100%
UrduNative or fluent100%
EnglishNative or fluent100%
- perseverance and motivation
- Strong Team Player
- Very ambitious