Bilal Khan

Bilal Khan

Front Desk Agent at Pearl Rotana
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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To find a job within a company where I can utilize my exceptional customer service and management skills to the benefit of the company and to be promoted within the company to a position in which I am able to further groom my career in hospitality industry.

Experience

  • Front Desk Agent

    Pearl Rotana - Lahore, Pakistan

    Front Office reception
    February 2018 - Now · 12 months

    •Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure •Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed •Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests •Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries •Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels •Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures •Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems •Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

Education

  • B.S.c. Honors

    Eastern Mediterranean University - Tourism and Hospitality Management - Sakarya, Famagusta

    September 2011 - February 2015

    Tourism and Hospitality Management

Languages

  • Hindi
    Native or fluent
    100%
  • Urdu
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • perseverance and motivation
  • Self-confident,
  • self-motivate
  • Strong Team Player
  • Very ambitious
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