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6 years and 3 months
Fairmont Bab Al Bahr, Abu Dhabi - Abu Dhabi, United Arab EmiratesOtherJanuary 2017 - Now · 3 years and 1 month
- Ensure guests receive prompt, courteous, pro-active and personalized service - Clean and maintain all butler areas including occupied and non-occupied rooms, pantries, stores, equipment’s, perishables, stationary - Check the expiry dates of all perishables and practice optimum usage of resources - Liaise with Private Dining and check on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawless - Ensure all the area Fairmont Gold executive lounge clean,tidy, and set properly on ( Breakfast, Afternoon Tea, Evening Snack/Happy Hour, Sweet on Seven) - Maintain appearance, discipline and efficiency at all times - Ensure that consumption of guest supplies is under control - Practice tactful up-selling of hotel products and facilities - Ensure repeat guests are met and greeted on a daily basis and profiles are updated - Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests - Ensure good regular communication amongst the team and Resident Service Manager - Take regular inventories of all items within the jurisdiction of Butlers and inform the Supervisor for any fresh stocks required - Attend daily briefings and note information about guests and functions in the hotel - Fully understand the difference in guest levels (VIPs) and Room Categories - Respect guest privacy and do not discuss guests’ private information with colleagues - Report any Lost and Found to the Supervisor and Housekeeping Coordinator - Maintain all reports and records and meet deadlines - Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met - Check all items (amenities/ laundry etc.) before delivering them to the guests - Offer information about various hotel facilities and services to guest - Demonstrate discretion and courtesy when entering into the private space of guests
Yas Viceroy hotel - Abu Dhabi, United Arab EmiratesF&B serviceMay 2014 - January 2017 · 2 years and 9 months
n the property i work in several outlets start from Origins Restaurant as Bartender, Kazu Japanese Restaurant, and Noodle Box Restaurant as senior Waiter who responsible for closing report of the cashier report direct to Manager, and give training for the new colleague.
The St. Regis Bali Resort - Ubud, IndonesiaF&B serviceAugust 2013 - January 2014 · 6 months
Native or fluent
- F&B micros
- fine dinning
- FMC Purchasing System
- Microsoft Exel
- Microsoft Word
- Opera PMS
- Wine service