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As a purpose driven person , I am focused on whatever task given to insure satisfaction . Earnestly and continuously improving my weaknesses for a better achievement , I am an eager learner who would love to be more challenged .
Copthorne Hotel Dubai - Dubai, United Arab EmiratesReservationsApril 2018 - Now · 9 months
•Answering telephone and reply to emails as per the company standard • Make new reservations, amend and cancel reservations according to guest request. • Apply standard operating procedures in the department. • Ensure arrival check to eliminate input error. • Reconcile all commissionable bookings on daily basis. • Prepare training schedule to meet the training requirement of the department. • Reports any suspicious rates to Revenue Manager. Create rate codes and blocks as per the contracts.
Millennium Hotel Fujairah - Fujairah, United Arab EmiratesReservationsJanuary 2018 - April 2018 · 4 months
As a Supervisor I primarily watch over to make sure all what is related to the smoothness of the operation goes well. Under the direction and guidance of the Revenue Manager I perform all related duty to the reservation manager and imbibe in the learning of Revenue. • Dealing with guests both over the telephone and in person when called or needed • Taking and inputting all sort of reservations • Negotiating rates in hotels • Make happen Upselling, or more expensive room are offered to the guests. • Ensure guests’ satisfaction and adherence to hotel service stand • Make sure the internal credit policy is followed. • Follow up on lost business and bring information about them to the knowledge of the department superiors and execute action taken for future. • Spot-check reservations made the previous day and check all VIP arrivals. • Drive to achieve hotel budget/ forecast by up-selling when possible • Attends Guest special request and dispatch to the concerns department • Updating Pick-Up Report and tracking the business trend. • Comply with M&C Reservations Performance Standards • Verify if the reservations are entered accurately and efficiently • Monitoring and checking Rates and Availably then report any abnormality to the Revenue Management • Offering Special Rates up to the range (-10 to -15%) • Encouraging and convincing guests for Packaging Bookings • Make effort to be a proper medium for Sales & Marketing, Front Office, Accounting • Dealing in a well-known manner with Corporate, Travel Agents, OTA’s solving any alternative should there arise one. • Representing the Department Head in the morning briefing once he is off duty. • Helping interviewing new agent and coaching the above job description
Millennium Copthorne Hotel Fujairah - Fujairah, United Arab EmiratesReservationsMarch 2017 - December 2017 · 11 months
To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. •To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue. •To recognize potential clients and to transmit information to the Sales Department. •To recognize VIP guests and to apply the concerned policies. •To maintain a good commercial relationship with all the bookers: guests/companies/agencies. •To promote the Millennium group loyalty programs and the hotel promotions. •To respect the privacy of the guests and the confidentiality of the information. •To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it. •To report all guest comments or complaints. •To call the supervisor or manager for advice in serious cases or if an approval is required. •To properly use the telephone etiquettes as per Millenni
Telephone Operator Cum CID Data Entry Agent
The Ajman Palace - Ajman, United Arab EmiratesFront Office conciergeJanuary 2016 - February 2017 · 1 year and 2 months
Places outgoing calls. Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services. Provides information about hotel services to guests. To keep up to date with room prices and special offers to provide accurate information to guests. Understand the telephone operator board switchboard. Answers Incoming Calls. Record international calls and hand them over to finance each month Directs call to guest rooms, staff, or departments through the switchboard. Knows what action to take when an emergency call is required. Assists in reporting telephone equipment or service complaints and problems. Train or assist with training new telephone operators in performance of job duties. To be fully aware of and adhere of health and safety fire and bomb threat procedures. Make reservation for guest in case the reservation and the front desk agents are busy. Assist the reception in a busy period for checking and check out Enter and update all guest details
The Ajman Palace - Ajman, United Arab EmiratesHousekeepingJanuary 2014 - April 2014 · 4 months
Enters and prepares the room for cleaning. Makes bed. Dusts the room and furniture. Replenishes guestroom and bath supplies. Cleans the bathroom. Cleans the closet. Vacuums and racks the carpet. Checks and secures the rooms. Replenish amenities according to the operational standards. Deliver and retrieve items on loan to guests e.g. iron and ironing boards Ensure security of guest rooms and privacy of guests Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required Cleans guest bathroom/bed room/floor corridor. Responsible for replenishment of guest complimentary water. Responsible for the cleanliness and maintenance of his work area. Responsible for the Hotel property in the work area. Attends to guest calls, guest requests /guest complaints in the area assigned to him. Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement. Responsible for following the standard operating procedures. Responsible for achieving and e
The Ajman Palace - Ajman, United Arab EmiratesFront Office conciergeJanuary 2014 - October 2015 · 1 year and 10 months
Answers guest questions and handles guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc. If needed, refers requests to relevant staff to ensure customer satisfaction. Keeps updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests’ interest in order to be able to answer guest requests and questions. Keeps records, delivers and distributes all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures. Upon requests, stores guest luggage into the luggage storage room. Handles all luggage’s with care. Upon requests, stores guest luggage into the luggage storage room. Handles all luggage’s with care. Sells stamps for postcards and letters. Maintains clea
Kempinski Gold Coast Accra Ghana Pre-Opening - Accra, GhanaHousekeepingMarch 2013 - November 2013 · 10 months
Enters and prepares the room for cleaning. Dusts the room and furniture. Replenishes guestroom and bath supplies. Cleans the bathroom. Cleans the closet. Vacuums and racks the carpet. Checks and secures the rooms. Replenish amenities according to the operational standards. Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required Cleans guest bathroom/bed room/floor corridor. Responsible for replenishment of guest complimentary water. Responsible for the cleanliness and maintenance of his work area. Responsible for the Hotel property in the work area. Attends to guest calls, guest requests /guest complaints in the area assigned to him. Responsible for following the standard operating procedures. Responsible for achieving and exceeding the guest satisfaction score. Welcome all the guests coming to meet either the General Manager and all department members.
Alison Online TrainingFebruary 2016 - July 2016
EnglishNative or fluent100%
FrenchNative or fluent100%
- A team player
- Excellent guest relation
- Good initiatives
- Good team worker
- - Highly responsible
- Love speaking to guests
- Managing a team
- Strong guest care