Blanca Segura

Blanca Segura

Business Analyst at world2meet
Lives in Palma, Spain

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Experience

7 years and 4 months

  • Business Analyst

    world2meet - Palma, Spain

    Data and Analytics
    March 2020 - Now · 4 years and 2 months

  • Housekeeping Manager

    The Ritz-Carlton, Bahrain - Bahrain

    Room Division Management
    March 2019 - November 2019 · 10 months

    Daily operation planning accordingly to the occupancy and assigned credits • Cost control and forecast for the in room amenities supplies • Daily inspection of guest rooms, arrivals and stay overs. • Ensure high levels of cleanliness and condition are maintained through the public areas • Chemical, machinery and equipment cost control • Daily staff training based on the results of guest rooms inspections as well as guest feedback.

  • Management Training

    The Ritz-Carlton, Bahrain - Bahrain

    Rooms division
    November 2017 - March 2019 · 1 year and 5 months

    Conducted full rotation in Guest Relations, understanding guest recognition, categorization of VIPs and arrangement of amenities 
 
 • Completed rotation in Housekeeping, inspection of room cleanliness, stock inventory, assignment of attendants according to the operation needs. 
 
 • Front desk training, full understanding of the operation, room assignment, took care of group arrivals, supervised smooth and flow operation for the Front of the house.

 • Managed the Executive Level, ensuring levels of purchasing stock were met, conducting own Profit and Loss statement, maintaining Guest Voice score. 
 
 • Online and presence rotation training: Sales & Marketing, Human Resources, 
Finance, Security, Culinary, Food & Beverage, and Quality. 
 
 • Ritz Carlton Anti Compliance Agent: conduction of daily audits in all the 
operations of the hotel based of BSA and Forbes standard guide 
 
 • Chief Z Officer of the Millennial Board of the hotel, committee created to be 
the bridge between other generations and millennial, innovating the guest and Ladies and Gentlemen experience.

  • GM Assistant

    URSO Hotel & SPA - Madrid, Spain

    Management
    January 2016 - July 2016 · 7 months

    • Ensured that brand and quality standards are met throughout the organization. 
 • Giving support to the GM with all the tasks that she required. 
 • Developed and meet operational budgets and quality goals. 
 • Supervised, trained, evaluated, motivated, and scheduled staff. 
 • Conducted safety and security training programs.

  • Food & Beverage Internship

    The Ritz-Carlton Vienna - Vienna, Austria

    F&B service
    February 2014 - August 2014 · 7 months

    • Coordinate and ensure smooth service flow. • Welcome, placement, hosted and took care of guests. • Preparation of cold and hot beverages • Compliance with the Ritz Carlton Standards

Languages

2 languages

  • English

    Professional working

  • Spanish

    Professional working

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