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Experience
7 years and 4 months
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Business Analyst
world2meet - Palma, Spain
Data and AnalyticsMarch 2020 - Now · 4 years and 2 months -
Housekeeping Manager
The Ritz-Carlton, Bahrain - Bahrain
Room Division ManagementMarch 2019 - November 2019 · 10 monthsDaily operation planning accordingly to the occupancy and assigned credits • Cost control and forecast for the in room amenities supplies • Daily inspection of guest rooms, arrivals and stay overs. • Ensure high levels of cleanliness and condition are maintained through the public areas • Chemical, machinery and equipment cost control • Daily staff training based on the results of guest rooms inspections as well as guest feedback.
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Management Training
The Ritz-Carlton, Bahrain - Bahrain
Rooms divisionNovember 2017 - March 2019 · 1 year and 5 monthsConducted full rotation in Guest Relations, understanding guest recognition, categorization of VIPs and arrangement of amenities • Completed rotation in Housekeeping, inspection of room cleanliness, stock inventory, assignment of attendants according to the operation needs. • Front desk training, full understanding of the operation, room assignment, took care of group arrivals, supervised smooth and flow operation for the Front of the house. • Managed the Executive Level, ensuring levels of purchasing stock were met, conducting own Profit and Loss statement, maintaining Guest Voice score. • Online and presence rotation training: Sales & Marketing, Human Resources, Finance, Security, Culinary, Food & Beverage, and Quality. • Ritz Carlton Anti Compliance Agent: conduction of daily audits in all the operations of the hotel based of BSA and Forbes standard guide • Chief Z Officer of the Millennial Board of the hotel, committee created to be the bridge between other generations and millennial, innovating the guest and Ladies and Gentlemen experience.
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GM Assistant
URSO Hotel & SPA - Madrid, Spain
ManagementJanuary 2016 - July 2016 · 7 months• Ensured that brand and quality standards are met throughout the organization. • Giving support to the GM with all the tasks that she required. • Developed and meet operational budgets and quality goals. • Supervised, trained, evaluated, motivated, and scheduled staff. • Conducted safety and security training programs.
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Food & Beverage Internship
The Ritz-Carlton Vienna - Vienna, Austria
F&B serviceFebruary 2014 - August 2014 · 7 months• Coordinate and ensure smooth service flow. • Welcome, placement, hosted and took care of guests. • Preparation of cold and hot beverages • Compliance with the Ritz Carlton Standards
Languages
2 languages
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English
Professional working
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Spanish
Professional working
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