Join Hosco and view Bogdan's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
Motivated, hardworking and ambitious business student and tourist technician with a four-year-long working experience in customer service management, accustomed to working under pressure. Possessing a strong understanding of successful customer service operations. Taking initiative when problems occur and taking responsibility for making important decisions. High-level efficiency with a problem-solving attitude and a strong commitment to overall customer satisfaction.
Hilton - Nuremberg, GermanyF&B serviceJanuary 2018 - Now · 12 months
In Hilton Nuernberg hotel I am responsible for filling the gap whenever it is needed. Due to my past experience in the F&B sector, here I am helping in the Breakfast room, Olive Bar, Room Service or Banquet through all standards and procedures requested by Hilton Hotels.
Holiday Inn Express City - Belgrade, SerbiaFront Office receptionApril 2015 - August 2017 · 2 years and 5 months
//Achieved the target for the FO department in category guest satisfaction for the year 2016, consequently rewarded as the best HIEX hotel in Europe // Managed communication with clients, companies and in-house guests regarding their requests via email, telephone or in person // Prioritized in face inquiries rather than office tasks // Coordinated safety and security role-plays and emergency exercises in collaboration with guests, performed quarterly
Crowne Plaza - Belgrade, SerbiaF&B serviceAugust 2014 - April 2015 · 9 months
// Met excellent service by Intercontinental Hotels Group standards // Corresponded with event managers for smooth event execution // Participated in the coordination of big events and ceremonies (AISEC; OEBS; several embassies) with professional attitude for up to 600 persons // Educated and trained interns, followed by scored feedback regarding their performance
University of Applied Sciences in Nurnberg - Nuremberg, GermanySeptember 2017 - Now
Coursework: Financial and Managerial Accounting, Microeconomics, Intercultural communication, Operations management
High school of Tourism and Hospitality - Belgrade, SerbiaSeptember 2005 - June 2009
Coursework: Economics, Hospitality Industry - Standard Operating Procedures in Hotels
EnglishNative or fluent100%
- Brilliant Software
- Business Economics
- Finance management
- Finding solutions
- Front Office
- Information Management
- International Sales
- Pragmatic attitude