Bogdan Nikolic

Bogdan Nikolic

F&B Assistant at Hilton
Lives in Nuremberg, Germany
over 6 months ago

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Motivated, hardworking and ambitious business student and tourist technician with a four-year-long working experience in customer service management, accustomed to working under pressure. Possessing a strong understanding of successful customer service operations. Taking initiative when problems occur and taking responsibility for making important decisions. High-level efficiency with a problem-solving attitude and a strong commitment to overall customer satisfaction.

Experience

  • F&B Assistant

    Hilton - Nuremberg, Germany

    F&B service
    January 2018 - Now · 12 months

    In Hilton Nuernberg hotel I am responsible for filling the gap whenever it is needed. Due to my past experience in the F&B sector, here I am helping in the Breakfast room, Olive Bar, Room Service or Banquet through all standards and procedures requested by Hilton Hotels.

  • Front Office

    Holiday Inn Express City - Belgrade, Serbia

    Front Office reception
    April 2015 - August 2017 · 2 years and 5 months

    //Achieved the target for the FO department in category guest satisfaction for the year 2016, consequently rewarded as the best HIEX hotel in Europe // Managed communication with clients, companies and in-house guests regarding their requests via email, telephone or in person // Prioritized in face inquiries rather than office tasks // Coordinated safety and security role-plays and emergency exercises in collaboration with guests, performed quarterly

  • Bar Waiter

    Crowne Plaza - Belgrade, Serbia

    F&B service
    August 2014 - April 2015 · 9 months

    // Met excellent service by Intercontinental Hotels Group standards // Corresponded with event managers for smooth event execution // Participated in the coordination of big events and ceremonies (AISEC; OEBS; several embassies) with professional attitude for up to 600 persons // Educated and trained interns, followed by scored feedback regarding their performance

Education

  • INTERNATIONAL BUSINESS

    University of Applied Sciences in Nurnberg - Nuremberg, Germany

    September 2017 - Now

    Coursework: Financial and Managerial Accounting, Microeconomics, Intercultural communication, Operations management

  • Tourist Technician

    High school of Tourism and Hospitality - Belgrade, Serbia

    September 2005 - June 2009

    Coursework: Economics, Hospitality Industry - Standard Operating Procedures in Hotels

Languages

  • English
    Native or fluent
    100%
  • German
    Full professional
    80%

Skills

  • Brilliant Software
  • Business Economics
  • Finance management
  • Finding solutions
  • Front Office
  • Information Management
  • International Sales
  • Pragmatic attitude
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Masud Kysar
Administrative Coordinator at Al Maria United Trading & Contracting Co.
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
View 8 connections
Following
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