Borja Izquierdo

Borja Izquierdo

Hotel Manager at Selecta Management
Lives in Barcelona, Spain
over 6 months ago

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Professional with more than fifteen years of experience in Operations and General Management for hotels with Spa & Wellness up to 5 stars. Passion for the client and the quality of service for excellence. Demanding, persevering, oriented to results and objectives, negotiation and people skills, leadership and control of the P&L. In languages, fluent level of English and French.

Experience

  • Hotel Manager

    Selecta Management - Madrid, Spain

    Administration & General
    November 2017 - April 2018

    HOTEL LA SIERRA BY SELECTA **** & HOTEL LAS GACELAS BY SELECTA*** (Madrid, España). Hotel Manager. Total 97 rooms, 38 employees, 10 convention rooms, 2 restaurants, 2 bars, Spa / Wellness and 1 swimming pool. Functions: • Organized and supervised the functional and operational departments • Completed Budgeting Plan 2018 • Negotiation and hotel contracts with all suppliers • Change of corporate image, commercialization and product creation for the Spa • Control and improvement guest satisfaction & quality control • Hotel opening Las Gacelas under Selecta Hotel Management Agreement • Reporting to the property

  • Asset Manager Morroco

    Attica21 Hoteles - Inveravante Inversiones Universales - Casablanca, Morocco

    Administration & General
    November 2016 - April 2017

    INVERAVANTE - MOROCCO ASSETS Asset Manager: Four Seasons Casablanca (186 rooms), Hilton Tanger Garden Inn (320 rooms), Tanger City Center (mall with 25,000 m2), Hilton City Tanger Center Hotel & Residences (180 rooms) and Pestana Casablanca (85 rooms). Functions: • Controller Inveravante assets in Morocco: P&L, Preopening Budget, Working Capital, FF&E, Capital Reserve • Hotel Management Agreements (HMA) • Regular meetings with General Manager of each asset • Reporting to property

  • Hotel Manager

    Attica21 Hoteles - Inveravante Inversiones Universales - Barcelona, Spain

    Administration & General
    January 2010 - April 2017

    HOTEL ATTICA21 BARCELONA MAR **** (75 rooms) & APARTHOTEL ATTICA21 VALLÉS *** (100 rooms) (Barcelona, Spain) General Manager Attica21 Hotels Catalonia. Total 175 rooms, 40 employees, 3 convention rooms, 2 restaurants, 2 bars, 1 swimming pool. Functions: • Start-up and hotel opening of the company in Catalonia • Capex planning 2010 -2017: responsible of recruitment and negotiation with suppliers for renovation, construction and work placement of the hotels at Catalonia • Negotiation and hotel contracts with all suppliers • Direction and certification of Environmental permit at Aparthotel Attica21 Vallés • Organized and supervised the functional and operational departments • Visited and promoted the property to tour operators and travel agencies • Completed Business & Marketing Plan 2010 -17 • Creation of Revenue Management techniques and management of Internet sales sites • Direction and certification plan of quality & environmental standards at Attica21 Barcelona Mar: “Q” tourist quality ICTE UNE EN 182001:2008 and UNE EN ISO 9001 • Control and improvement of guest satisfaction • Implementation of a new CRM software (Salesforce) and Channel and Revenue Management solutions (Rate Tiger, Availpro, Siteminder & Otainsight) • Increase turnover 2010-2016 Attica21 Bcn Mar+ 50% & Aparthotel Attica21 Vallés + 90%

  • Operations Manager

    Guitart Hotels - Lloret de Mar, Spain

    Administration & General
    January 2003 - December 2009

    HOTEL GUITART CENTRAL PARK RESORT & SPA ****/*** (Lloret de Mar, España) Director Operativo. 704 habitaciones, 245 empleados, 4 salones de convenciones, 5 restaurantes, 7 bares y 4 piscinas. Funciones: • Organización, planificación y supervisión de las áreas funcionales y operacionales del hotel • Reforma y apertura de hoteles; Guitart Central Park II (229 hab.) y Guitart Central Park I (400 hab) • Contratación y promoción con tour operadores, agencias y autocaristas • Plan de Marketing. Creación, lanzamiento y seguimiento de nuevos productos de ventas • Realización y control presupuestario • Negociación con Comité de Empresa (CCOO) • Dirección y certificación sistema de gestión ISO 9001, ISO 14001 y “Q” de calidad turística • Creación e implantación de técnicas de “Revenue Management”. Gestión de ventas Internet • Implantación de nuevos métodos de CRM y sistemas varios de PMS (Navision, Finhotel)

  • Assistant Hotel Manager

    Catalonia Hotels & Resorts - Barcelona, Spain

    Administration & General
    May 2002 - October 2002

    HOTEL CATALONIA BARCELONA PLAZA **** (Barcelona, Spain) Assistant Hotel Manager. 347 rooms, 160 employees and 9 Convention rooms. Total revenue 2001: 16 M Euros. Functions: • Organized and supervised the functional and operational departments • Budget control • Fulfillment and supervising quality standards • Supervision of debtor and creditor accounts • Guest satisfaction

  • Internal Controller

    IHG - InterContinental Hotels Group - Paris, France

    Finance/Accounting
    October 2000 - November 2002

    LE GRAND HOTEL INTERCONTINENTAL ***** GL (Paris, France) Internal Controller. 514 rooms, 650 employees. Total revenue 2001: 65 M Euros. Functions: • Assisted performing the monthly closing of accounts. Completed MRS (BHRSF cash pool company) and reconciliation of accounts • Treasury Department. Performed cash pool operations for the French Region and following loans and payment of interests. Payroll and account payable wire transfers • Calculated and completed account payable procedures • Bank reconciliation • General Cashier • Income Audit; implemented and created income audit operations and procedures

  • Assistant Hotel Manager

    Sol Melia INternational - Ibiza, Spain

    Administration & General
    June 2000 - October 2000

    HOTEL SOL ELITE IBIZA**** (Ibiza, Spain) Assistant Hotel Manager. 276 rooms and 115 employees. Functions: • Organized and supervised the functional and operational departments • Promoted the property to tour operators and travel agencies • Implemented quality and safety procedures. Improved customer satisfaction • Assisted in the Business Plan and Budget 2001

  • Banqueting Supervisor Private Rooms

    Fairmont Hotels & Resorts - London, United Kingdom

    F&B other
    October 1996 - January 1998

    THE SAVOY HOTEL***** GL (London, UK) Banquet Supervisor. Functions: • Managed and trained part-time and full-time service staff • Preparation and planning of small banquets, meetings and conferences up to 100 people • Managed customer satisfaction • Controlled cellar inventory

  • Chef de Rang

    Conrad International - Barcelona, Spain

    F&B service
    April 1996 - October 1996

    HOTEL REY JUAN CARLOS I ***** (Barcelona, Spain) Chef de Rang in the Luxury Restaurant. Functions: • Supervision of a team of 5 people, opening and closing of the restaurant • Control of inventory, cashier operations • Customer satisfaction

  • Front Office

    ADAGIO HOTEL - Barcelona, Spain

    Front Office reception
    July 1995 - April 1996

    HOTEL ADAGIO**(Barcelona, Spain) Chief Front Office Department. 45 rooms. Functions: • Customers check in/out, reservations and guest satisfaction • Auditor, cashier and back office

  • Chef de Rang Internship

    L' Aquarium Restaurant - Poitiers, France

    F&B service
    September 1994 - June 1995

    • Customers check in/out, reservations and guest satisfaction • Auditor, cashier and back office

  • Waiter

    The Ritz Carlton Company - Barcelona, Spain

    F&B service
    April 1993 - September 1994

    Part time during my studies of Hotel & Tourism in different departments suca s Room Service, Restaurant and Convention & Banqueting Department.

Education

Languages

  • Spanish
    Native or fluent
    100%
  • Catalan
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Professional working
    60%

Skills

  • Analytic skills
  • Asset Management
  • Creativity and innovation
  • Customer Experience
  • Finance skills
  • Foreign Languages skills
  • General Accounting
  • General Manager
  • Good Negotiation skills
  • Human Resources
  • Profitability Improvement
  • Profit and loss analysis
  • Quality Control
  • Quality Management
  • Revenue Management
  • Service mind
  • Strategic management
  • Team Leadership
  • Teamworker
Connections
Renaud Escudier, MBA , SHA, CSSC.
Looking for a new challenge as a Hotel General Manager, Cluster Operations Director, Real Estate. chez Looking for a new challenge as a Hotel General Manager, Cluster Operations Director, Real Estate.
Following
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