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Able to deal with problems calmly and efficiently as shown on a regular basis in my role. Careful to approach situation in a neutral non-personal manner, actively listening and asking the appropriate questions to get to the root of the problem. Proceed to work with people to help identify options and agree the next course of action.
Lavida events and communication - MoroccoOtherSeptember 2018 - Now · 4 months
Supervising the floor during operation to ensure that all steps of service are up to standards I improved guest attendance by communicating more efficiently with them, listening to their complaints or concerns and resolve their issues in a timely manner and touch upon their needs. Ensure staff is working together as a team to ensure optimum service and that guest needs are met, supervising the floor during operation to ensure that all steps of service are up to standards, I improved guest attendance by communicating more efficiently with them, listening to their complaints or concerns and resolve their issues in a timely manner and touch upon their need ,
Food and Beverage Supervisor
Renaissance downtown hotel,Dubai - Dubai, United Arab EmiratesF&B serviceJuly 2017 - July 2018 · 1 year and 1 month
Ensure staff is working together as a team to ensure optimum service and that guest needs are met, Making (Sops) assisting the manger training, supervising, counselling and disciplining outlet staff, hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
St. Regis, W, Westin, St. Regis Polo Al Habtoor City - Dubai, United Arab Emirates - Dubai, United Arab EmiratesRooms divisionJune 2016 - May 2017 · 12 months
I ensured arrival room is prepared up to The W standards with welcome amenity placed,And Collaborate with housekeeping and engineering to maintain cleanliness of guest rooms and the whole floor to keep presentation up to standard, Serve wakeup call beverage, offer shoe shine service and newspaper, Monitor departures and offer packing service and transportation.
aspire katara hospitality - Doha, QatarF&B serviceApril 2015 - March 2016 · 12 months
Greeting guest having a pleasant conversation and walking them to their table, Assign duties, work stations, and responsibilities to personnel and direct their performances.
In Room Dining Server
Sofitel Casablanca Tour Blanche - Casablanca, MoroccoRooms divisionMay 2014 - March 2015 · 11 months
Delivering amenities to the room, Provide welcoming phone greeting, and following guest ordering procedures. Efficiently resolved many client issues, often earning praise from clients for my efforts. Convey menu information over the phone to guests and give accurate estimate of delivery time. Assist guests regarding menu items in an informative and helpful way.
I.M.E.P KENITRA tourism school - Kenitra, MoroccoNovember 2013 - November 2014
American school - Kenitra, MoroccoNovember 2011 - November 2014
TOEFL Preparation at American Language School
IBN TOFAIL - Kenitra, MoroccoNovember 2007 - November 2009
English studies is an academic discipline that includes the study of literatures writtenans spoken in the English language
ArabicNative or fluent100%
FrenchNative or fluent100%
- Excellent listener
- Good communicator
- strong interpersonal skills