Brahim El Maghraoui

Brahim El Maghraoui

Operations Supervisor at Lavida events and communication
Lives in Morocco
over 6 months ago

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Able to deal with problems calmly and efficiently as shown on a regular basis in my role. Careful to approach situation in a neutral non-personal manner, actively listening and asking the appropriate questions to get to the root of the problem. Proceed to work with people to help identify options and agree the next course of action.

Experience

  • Operations Supervisor

    Lavida events and communication - Morocco

    Other
    September 2018 - Now · 4 months

    Supervising the floor during operation to ensure that all steps of service are up to standards I improved guest attendance by communicating more efficiently with them, listening to their complaints or concerns and resolve their issues in a timely manner and touch upon their needs. Ensure staff is working together as a team to ensure optimum service and that guest needs are met, supervising the floor during operation to ensure that all steps of service are up to standards, I improved guest attendance by communicating more efficiently with them, listening to their complaints or concerns and resolve their issues in a timely manner and touch upon their need ,

  • Food and Beverage Supervisor

    Renaissance downtown hotel,Dubai - Dubai, United Arab Emirates

    F&B service
    July 2017 - July 2018 · 1 year and 1 month

    Ensure staff is working together as a team to ensure optimum service and that guest needs are met, Making (Sops) assisting the manger training, supervising, counselling and disciplining outlet staff, hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc

  • Talent in-Room-dining

    St. Regis, W, Westin, St. Regis Polo Al Habtoor City - Dubai, United Arab Emirates - Dubai, United Arab Emirates

    Rooms division
    June 2016 - May 2017 · 12 months

    I ensured arrival room is prepared up to The W standards with welcome amenity placed,And Collaborate with housekeeping and engineering to maintain cleanliness of guest rooms and the whole floor to keep presentation up to standard, Serve wakeup call beverage, offer shoe shine service and newspaper, Monitor departures and offer packing service and transportation.

  • Captian

    aspire katara hospitality - Doha, Qatar

    F&B service
    April 2015 - March 2016 · 12 months

    Greeting guest having a pleasant conversation and walking them to their table, Assign duties, work stations, and responsibilities to personnel and direct their performances.

  • In Room Dining Server

    Sofitel Casablanca Tour Blanche - Casablanca, Morocco

    Rooms division
    May 2014 - March 2015 · 11 months

    Delivering amenities to the room, Provide welcoming phone greeting, and following guest ordering procedures. Efficiently resolved many client issues, often earning praise from clients for my efforts. Convey menu information over the phone to guests and give accurate estimate of delivery time. Assist guests regarding menu items in an informative and helpful way.

Education

  • diploma

    I.M.E.P KENITRA tourism school - Kenitra, Morocco

    November 2013 - November 2014

  • certificate

    American school - Kenitra, Morocco

    November 2011 - November 2014

    TOEFL Preparation at American Language School

  • diploma

    IBN TOFAIL - Kenitra, Morocco

    November 2007 - November 2009

    English studies is an academic discipline that includes the study of literatures writtenans spoken in the English language

Languages

  • Arabic
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Excellent listener
  • flixible
  • Good communicator
  • strong interpersonal skills
Connections
Kamulegeya Richard
Team leader: F&B All day dinning at Marriott Al Jaddaf Hotel
Anish Kumar
Expeditor at Hard rock cafe
Manam Tariq
Accountant at Al wedaya Al Maghribi Resturant and Cafe (Top link Contracting Group)
View 6 connections
Following
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