Breidy Tejada

Breidy Tejada

Trainee at Meliá Hotels International
Lives in Barcelona, Spain

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About me

Thanks to my Dominican roots and to the years lived in Italy I had the chance of growing up in a multilingual and multicultural framework, this helped me to develop adaptability skills and, further, a strong passion toward what's new and different.

I'm always trying to make the most of every situation and I try to do so at work too, as a guest service agent I want the customer to be completely satisfied and I do my best to make so, especially when it's about turning a negative experience into an amazing one.

Experience

3 years and 3 months

  • Trainee

    Meliá Hotels International - Benidorm, Spain

    Guest Relations
    July 2018 - December 2018 · 6 months

    - Vip List and Vip Treatment - Show around of the hotel - Handle complaints - Checking rooms - Checking lobby, common areas, restaurants - Music, flowers, decoration - Guest relation focused on transform the stay in the Hotel in an unique experience - Monitoring the Customer Satisfaction and the Hotel competitive set on the main web-site (TripAdvisor, Booking.com) and through tools like Market Metrix and Review Pro. - Ensure the high-quality of service according to Company standards and guests needs.

  • Quality inspector

    Albéa tubes Italy S.r.l. - Tortona, Italy

    Other
    May 2017 - July 2017 · 3 months

    - Reception and end-of-line quality control - Drafting of certificates of conformity - SAP

  • Store manager

    Stanleybet - Alessandria, Italy

    Other
    February 2015 - June 2016 · 1 year and 5 months

    - Management of the store following the company policies - Organization and exposition of promotional material - Customer service and Payments

  • Bartender

    U.S. Gandini - Alessandria, Italy

    F&B service
    May 2011 - May 2012 · 1 year and 1 month

    - Welcoming and greeting guests - Preparation and service of beverages and food

Education

  • Master in tourism quality management

    Uninform Group - Milan, Italy

    February 2018 - April 2018

    Main topics: - Certificates of general manager - Certificate of strategic and digital marketing - Specialist certificates: MICE, Crioceristico, Wellness and Thermal - Technical management certificates: HACCP, Safety, Quality

  • Degree in foreign languages and literature

    Università degli studi di Genova - Sant Pol de Mar, Spain

    October 2012 - December 2016

    Main topics: - English, French, Spanish - Sector-specific language, Tourism company management

Languages

4 languages

  • Spanish

    Native or fluent

  • Italian

    Native or fluent

  • English

    Full professional

  • French

    Professional working

Personal information

Nationalities

  • Dominican (Republic)

  • Italian

Work Permits

  • European Union

Skills

12 skills

  • Ability to empathize
  • Accurate
  • Cultural awareness
  • Energy and enthusiasm
  • Good computer skills
  • Good team worker
  • Open minded and flexible
  • Opera
  • Passion for customer care
  • Politeness and courtesy
  • SAP basic
  • Very organized
Connections
Lorena Lorenzo Sosa
Assistant Hotel Manager en Magic hoteles
Daudi Samson
Restaurant supervisor at Meliá Hotels International
Following
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