Brenda Alentajan

Casino Services & Reservations at City of Dreams Manila, Melco Resorts Leisure (PHP) Corporation
Lives in United Arab Emirates
over 6 months ago

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Experienced Reservations with a demonstrated history of working in the leisure, travel & tourism industry. Strong operations professional skilled in Front Office, Management, Operations Management, Microsoft Office (Word, Excel, PowerPoint and Internet Access) and Hospitality Management.

Experience

  • Casino Services & Reservations

    City of Dreams Manila, Melco Resorts Leisure (PHP) Corporation - Parañaque, Philippines

    Reservations
    January 2014 - September 2017 · 3 years and 9 months

    Handles all incoming call inquiries, emails and reservations for FIT guests and casino members for Nobu Hotel, Crown Tower and Hyatt Hotel. Coordinate with relevant department, prepares reports, monitors room availability and do the necessary actions.

  • Reservations Officer

    Genting Phillipines Holdings, LTD - Metro Manila, Philippines

    Customer Service
    April 2010 - July 2014 · 4 years and 4 months

    Work assignment is in Star Cruises (FIT & VIP members) & Resorts World Manila contact centre. Been an apprentice and assigned as Person-In-Charge (PIC) and shift leader doing monitoring of calls, emails and staffs; training new staffs; conducts daily briefings; quality check bookings; answers calls and emails and process credit card payments.

  • Reservations Assistant

    Al Hamra Hotels Management - Ras Al-Khaimah, United Arab Emirates

    Reservations
    June 2005 - June 2008 · 3 years and 1 month

    Handles room reservations for Al Hamra Fort Hotel & Beach Resort, Al Hamra Village Townhouse and Khatt Springs Hotel & Spa. Have a working knowledge of handling reservation process and all its terminologies – greeting the guest, determining guest's needs, offering features and benefits that meet guest's needs, making recommendations, adjusting the recommendation, closing up the sale and wrapping up the call.

  • Golf Reservations cum Receptionist,

    Tower Links Golf Club - Ras Al-Khaimah, United Arab Emirates

    Front Office reception
    August 2004 - June 2005 · 11 months

    Knowledge in reservations process such as booking, receiving the guests and payments, checking their tee time bookings and assisting them in their tee off and others.

Education

  • B.S. Business Administration major in Management

    Lyceum of the Philippines University - Batangas, Philippines

    June 1995 - March 1999

Languages

  • Tagalog
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Word
  • Opera PMS
Following
Sofitel Dubai The Palm Resort & Spa
Dubai, United Arab Emirates
The Ritz-Carlton Abu Dhabi, Grand Canal
Abu Dhabi, United Arab Emirates
Mandarin Oriental Jumeira, Dubai
Dubai, United Arab Emirates
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