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Experienced Reservations with a demonstrated history of working in the leisure, travel & tourism industry. Strong operations professional skilled in Front Office, Management, Operations Management, Microsoft Office (Word, Excel, PowerPoint and Internet Access) and Hospitality Management.
Casino Services & Reservations
City of Dreams Manila, Melco Resorts Leisure (PHP) Corporation - Parañaque, PhilippinesReservationsJanuary 2014 - September 2017 · 3 years and 9 months
Handles all incoming call inquiries, emails and reservations for FIT guests and casino members for Nobu Hotel, Crown Tower and Hyatt Hotel. Coordinate with relevant department, prepares reports, monitors room availability and do the necessary actions.
Genting Phillipines Holdings, LTD - Metro Manila, PhilippinesCustomer ServiceApril 2010 - July 2014 · 4 years and 4 months
Work assignment is in Star Cruises (FIT & VIP members) & Resorts World Manila contact centre. Been an apprentice and assigned as Person-In-Charge (PIC) and shift leader doing monitoring of calls, emails and staffs; training new staffs; conducts daily briefings; quality check bookings; answers calls and emails and process credit card payments.
Al Hamra Hotels Management - Ras Al-Khaimah, United Arab EmiratesReservationsJune 2005 - June 2008 · 3 years and 1 month
Handles room reservations for Al Hamra Fort Hotel & Beach Resort, Al Hamra Village Townhouse and Khatt Springs Hotel & Spa. Have a working knowledge of handling reservation process and all its terminologies – greeting the guest, determining guest's needs, offering features and benefits that meet guest's needs, making recommendations, adjusting the recommendation, closing up the sale and wrapping up the call.
Golf Reservations cum Receptionist,
Tower Links Golf Club - Ras Al-Khaimah, United Arab EmiratesFront Office receptionAugust 2004 - June 2005 · 11 months
Knowledge in reservations process such as booking, receiving the guests and payments, checking their tee time bookings and assisting them in their tee off and others.
B.S. Business Administration major in Management
Lyceum of the Philippines University - Batangas, PhilippinesJune 1995 - March 1999
TagalogNative or fluent100%
- Microsoft Access
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Opera PMS