Brennda Heimarsdóttir

Brennda Heimarsdóttir

Account Manager at Viator - A TripAdvisor Company
Lives in London, United Kingdom
over 6 months ago

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Passionate for cultures and languages my personal qualities also includes: creativity, punctuality, a polite and professional attitude towards my customers and commitment to delivering service of highest quality.

I am highly motivated, self-confident and organized natural leader with ability to communicate effectively at all levels to influence change based upon factual evidence. Highly productive in fast paced environment while keeping a positive attitude in any situations of stress and conflict.

Experience

  • Account Manager

    Viator - A TripAdvisor Company - London, United Kingdom

    Sales & Marketing
    July 2017 - Now · 1 year and 7 months

    Viator, a TripAdvisor Company, is the world’s leading online distribution platform for tours, activities, and attraction tickets, offering travellers a diverse selection of more than 70,000 experiences in thousands of destinations worldwide. Acquired by TripAdvisor in 2014, Viator also powers the “Things to Do” booking platform on TripAdvisor, enabling over 415 million monthly travel planners to book directly on the world’s largest travel site. Responsible for: - Development and optimization of suppliers offering tours / activities / attractions in Iceland. - Rapidly grow the space of bookable attractions on TripAdvisor - Use analytics to optimize current supply of products to increase conversion and drive bookings for my supplier accounts - Research destinations, identify partnership opportunities and drive outreach to target attractions and tour operators - Attend trade networking events, conduct sales presentations to various sized audiences and collaborate with destination marketing organizations and visitors bureaus - Sell Viator and TripAdvisor’s distribution solution to attractions and tour operators - Convert both inbound and outbound leads, with particular focus on key target list of attractions - Negotiate commercial terms, including net rates and margins - Ensure that new suppliers successfully load their product portfolio onto Viator’s extranet - Review product pricing, availability and content for quality and accuracy - Review sales performance and leverage supplier relationships to increase exposure and optimize revenue growth - Upsell suppliers to marketing campaigns and other ancillary programs - Collaborate with marketing and other departments to promote products and Iceland as a destination - Provide training and operational support to accounts as needed, including customer service, finance and other administrative matters - Divide tasks and assist my account associate on different target tasks

  • Sales Manager

    Capital Hotels - Reykjavík, Iceland

    Sales & Marketing
    May 2016 - June 2017 · 1 year and 2 months

    3 stars properties: City Park Hotel (57 rooms) - City Center Hotel (30 rooms) - The Capital Inn (46 rooms) - Revenue management (revenue and rate analysis, competitors price analysis), on excel spreadsheets, booking.com rate intelligence, Google analytics. - Rates Management (optimization of the hotel´s availability and rates in order to achieve monthly revenue target. Creation of deal and package offers). - Sales and Marketing for Groups and VIP clientele. - B2B meetings with clients, sales calls, Skype meetings - Attending travel shows /workshops, marketing strategy, product development, contracting and managing of accounts, making of offers, packages, budgeting.

  • Sales Manager

    ION Adventure Luxury Hotel - Selfoss, Iceland

    Sales & Marketing
    October 2015 - April 2016 · 7 months

    4 Stars Hotel - Sales and Marketing for Individuals and groups. Special requests and VIP clientele. Also responsible for a special care of VIP guests and celebrities. Development of sales and marketing strategies, product development, contracting and managing of accounts, making of offers, packages, special events and weddings, creation of Gala events and product launches, seminars etc. Budgeting partners and finalizing deals with re-sellers. B2B meetings, sales calls and Skype meetings. Attending travel shows (PURE, Sao Paulo Travel Week, LE Miami and many more).

  • Front Office Manager

    ION Adventure Luxury Hotel - Selfoss, Iceland

    Front Office reception
    January 2015 - September 2015 · 9 months

    4 Stars Hotel - Manager on Duty - In charge of supervising the operation of the front desk (reception, housekeeping and the spa staff). - Responsible for successfully reverting cases of discontentment of guests and clients through effective and creative actions, and assuring their preferences and needs are being met and exceeded. - Managing group arrivals, from blocking of rooms to checking and closing Master Accounts. - Writing and delivering performance evaluation and improvement plan for all members of the team. - Redesigning procedures that needed improvement for all departments correlated to the customer service center (front office, housekeeping and maintenance) - Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff. - Interviewing and evaluating potential candidates for the departments mentioned above. - Designing and delivering training and action plans in order to improve performance and guest satisfaction. - Assisting group/VIPs and priority club guests - Analyses

  • PCO RegHot Management Trainee (Internship)

    MCI Group - Geneva, Switzerland

    Management Trainee
    March 2014 - December 2014 · 11 months

    PCO Department (Professional Congress Organizer) Management of registration and hotel reservation of large groups during a particular congress.

  • Waitress

    Seabourn Cruise Line - Hamilton, Bermuda

    F&B service
    October 2013 - December 2013 · 3 months

    440 discerning guests in the world´s most Luxury Cruise Line Responsible for the breakfast, lunch and dinner set-up and service in different restaurants within the cruise.

  • Meetings & Incentives Intern

    International Osteoporosis Foundation - Nyon, Switzerland

    Other
    April 2012 - October 2012 · 7 months

    Assisted the Meetings Manager in various logistical files such as orders to various suppliers (infrastructure, IT & audio visual, catering, communication, travel and accommodation, local staffing scheduling ), website communication and budgeting.

  • Receptionist

    Capital Hotels - The Capital Inn - Reykjavík, Iceland

    Front Office reception
    September 2010 - June 2011 · 10 months

    3 stars budget hotel – 46 rooms Front desk, Concierge, Airport representatives, GROs, Call Centre, Business Centre, Reservation, Recreation and Security .Reporting directly to General Manager. Night receptionist when required. Responsible for late night arrivals, walk-ins, daily closure and reports, room allocation and creation of rooming list.

  • Waitress

    BanThai Restaurant - Reykjavík, Iceland

    F&B service
    October 2009 - June 2010 · 9 months

    68 seats Responsible for service and cleaning of the restaurant, hostess and cashier.

Education

  • Bachelor of International Business in Hotel &Tourism; Management

    César Ritz Colleges Switzerland - Lucerne, Switzerland

    October 2011 - September 2013

  • Certificate in Hotel & Restaurant Operations

    César Ritz Colleges Switzerland - Lucerne, Switzerland

    September 2010 - May 2011

  • College

    Fjölbrautaskólinn í Gardabær – Iceland - Gardabaer, Iceland

    January 2010 - May 2010

  • College

    Tækniskólinn – Iceland - Reykjavík, Iceland

    September 2008 - December 2009

  • High School Diploma

    Colégio Júlio Verne – Brazil - Divinópolis, Brazil

    January 2005 - July 2008

Languages

  • Portuguese
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • Icelandic
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Professional working
    60%

Other

Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
MUHAMMAD SAIFUL ISLAM
Senior Executive - Front Office & Reservation at Nazimgarh Garden Resort
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
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